These integrations are great but could someone explain why the same phone number cannot be used for both SMS and Whatsapp through Twilio?
Page 1 / 1
Hi Jon!
This isn’t currently possible in Front, as the phone number is used as the channel identifier, and SMS and Whatsapp are two different channel types in Front. This is definitely something that would be a great feature request, however! In fact, there’s an existing request available for it already here that you should be able to add your vote to: https://front.ideas.aha.io/ideas/PRD-I-4227
Reply
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.