Company admins don’t get access to workspace content by default, but they can add themselves because they have full access to the workspace settings.

In this case, it sounds like they have the default Member role inside their workspace, and just need to get switched to Admin (workspace admin). You can do that for them, or they can do that themselves in Settings → Company → Workspace Name → Teammates → Their Name → Workspace Role → Admin.

Hi Evan,

Thanks for reaching out about this. Sam’s answer is definitely right, and you can follow those steps to grant the correct access for the user to delete that conversation. Thanks, Sam!

Alternatively, if you’re still encountering issues afterward, could you please reach out to our Support team with the conversation ID for a conversation this user is blocked from deleting? For privacy purposes, we are not able to access any information in your account without an ID provided.

To find this, click on the ... at the top of the conversation (to the left of the tag icon) and click Copy Conversation ID.

Additionally, could you also provide the name/email of the company admin encountering the issue? Our support team will be able to view that user’s permissions, along with the conversation details, to help identify any issues and to assist in granting them the permissions to successfully delete this conversation.