Skip to main content
lagarc30
lagarc30
Rookie
October 2, 2023
Solved

Analytics

Im trying to run reports to see all emails completed by my team. When I go to team performance, its only showing my information. How do I get it to show my teams performance and not just my own? 

      Luke
      LukeAnswer
      Fronteer
      October 3, 2023

      Hi Lauren, 

       

      Thank you for your question! 😊 Seeing your team’s metrics in Analytics requires Workspace Admin permissions. 

      From what you’ve described, it sounds like you might have Company Admin access, but not the Workspace Admin rights yet. This is giving you access to only your own Analytics, but not the rest of the team’s. 

      To grant yourself Workspace Admin permissions, you will want to go to Settings > Company > Teammates > Click on your own profile > Shared inboxes tab then select Admin in the dropdown in the upper-right corner. 

      Here's a screenshot with the steps to take: 

       

      I hope this helps! 😀

      Luke

      View in thread

      2 replies

      Luke
      LukeAnswer
      Fronteer
      October 3, 2023

      Hi Lauren, 

       

      Thank you for your question! 😊 Seeing your team’s metrics in Analytics requires Workspace Admin permissions. 

      From what you’ve described, it sounds like you might have Company Admin access, but not the Workspace Admin rights yet. This is giving you access to only your own Analytics, but not the rest of the team’s. 

      To grant yourself Workspace Admin permissions, you will want to go to Settings > Company > Teammates > Click on your own profile > Shared inboxes tab then select Admin in the dropdown in the upper-right corner. 

      Here's a screenshot with the steps to take: 

       

      I hope this helps! 😀

      Luke

      c_kelly
      c_kelly
      Conversationalist
      February 6, 2024

      This was so helpful to me! Does this allow them to see analytics to all inboxes their teams work in or only the inboxes they are subscribed to?

       

      We have more than 5 team inboxes being an internal team but I want to make sure our team leads are being able to see the entire analytics as opposed to only their applicable inboxes. 

      Terms & ConditionsAccessibility statement