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Community topics about Front APIs and SDKs

374 Topics
support.tai-software
support.tai-softwareConversationalist
asked in Developer Q&A
Webhook Authorization Token & Raw Request Body

Hello,We are currently building an integration with Front that will utilize Webhooks. In the “Verifying Integrity” portion of the setup on step 4 it states to “Apply the hmac SHA256 algorithm using the token provided during webhook configuration as the key [output in base 64].”Where do we get this token? The basic information tab only lists the App UID and App Secret while the OAuth tab only lists the Client ID and Client Secret. Are one of these to be used as the token or does it come from somewhere else.Second, it also says to use the raw request body. I was hoping to confirm what the expected value of the raw request body should look like. "{\"type\": \"sync\",\"authorization\": {\"id\": \"cmp_abc\"}}”or {\u0022type\u0022: \u0022sync\u0022,\u0022authorization\u0022: {\u0022id\u0022: \u0022cmp_abc\u0022}} Thanks!

562
support.tai-software
7 months ago
kap
kapFronteer
published in API news & updates
Sort conversation messages by created dateCORE API UPDATE

You can now sort messages returned by the List conversation messages endpoint by their creation date.The endpoint now includes the query parameters sort_by and sort_order. Set sort_by to created_at, and then specify whether you want the sort_order to return messages as asc (oldest first) or desc (newest first) results.

640
kap
7 months ago
josula
josulaConversationalist
asked in Developer Q&A
Extract Address from Account

Is there a way to automatically extract addresses (e.g. from signatures) for Accounts In Front? Rght now we do this by hand but its cumbersome. Thinking about extracting this via Chatgpt as a JSON and write it to the Account automatically…. Any ideas?

1642
Javier - Developer Relations
7 months ago
anna
annaRookie
asked in Developer discussion
Zoom Plugin

Hi,  I am debating utilizing the Zoom Plugin in Front to streamline the automation for my team. Due to the type of work that is common in our field I believe that there may be too many factors to add-on in our rules. Since all email’s received can have incorrect information, e.g. wrong date referenced, wrong start time, different start dates/times/locations listed on the attachment that is sent to us from what is mentioned in the body of the email. Is there a workaround that will forego these factors to all the ability to automate this in Front? Or does anyone have any ideas on suggestions? 

421
jason
8 months ago
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
"Reply Time" calculation methodology issue

I am fetching “Reply Time (avg)” Metric from Core Front API on weekly basis.  The problem I'm encountering is that when there are no replies sent on a particular day, the reply time for that day is recorded as 0. However, when calculating the average weekly reply time, I don't want to include these 0 values if there are no replies on that day. How can I retrieve this metric accordingly?Because of 0s the “Reply Time (avg)” is getting significantly lowered.I'm open to alternative methodologies/approaches to address this issue. 

1744
E
8 months ago
Arash
ArashConversationalist
asked in Developer Q&A
Getting ContactID

I am trying to use the frontapp API to get a url that directly links to the contact in frontapp. This url typically looks like "https://app.frontapp.com/contacts-manager/contacts/global/{{contact_identifier}}" When I use the API to retrieve the contact information, there is only one id field (starting with crd_), and it does not match the required contact_identifier needed for the url (which is a number) Can anyone tell me how to get the required contact_identifier? Or alternatively, is there a way to link to the contact page with the id from the API?

572
Arash
8 months ago
V
Vlad TokarevEnthusiast
asked in Developer Q&A
Issue with Refresh Token Not Updating on Expiration via OAuth Endpoint

Hi,We've encountered an issue with the expiration of the refresh token. According to the documentation, refresh tokens are valid for 6 months.The documentation states:> Repeat this process as necessary, ensuring you use the refresh token at least once before its 6-month expiration to obtain a new set of credentials without having to restart the OAuth process from step one.However, when we use the `POST https://app.frontapp.com/oauth/token` endpoint to obtain a new pair of access and refresh tokens, we indeed receive a new valid access token (extended for 1 hour), but the refresh token remains unchanged, including its expiration.As a result, we are unable to update the refresh token. How can we resolve this issue?I am testing with the following refresh token:- Issued At: 1699617655 (11/10/2023, 2:00:55 PM)- Expiration Time: 1715342455 (5/10/2024, 3:00:55 PM)And I received the same token back from the `POST https://app.frontapp.com/oauth/token` endpoint.

581
E
8 months ago
hannah_webb
hannah_webbRookie
asked in Developer Q&A
How is the "is_inbound" flag defined in the API vs in the analytics export?

Hi there,We just ingested raw Front data via Fivetran<> Front connector. However I’m struggling to reconcile the message “direction” - how is this determined?We want to use this data to track SLAs etc and monitor performance. We are also ingested the “analytics export” to get SLA specific data such as reply time.However, when I go to compare the two data sources (analytics export vs message data via Fivetran), I see that the message direction is sometimes different. Ie. in the analytics export it says its “inbound” whereas in the message data, it says “is_inbound” is false.This is confusing to me. Is it to do with cc.ing other members of the company? How come the two data methods don’t follow the same pattern?Would appreciate some insight on this! Thanks :)

251
justin
8 months ago
pianoparty
pianopartyRookie
asked in Developer Q&A
Custom chatbot infra for Front

Hi Front team. I want to bring my own custom, existing chatbot backend to Front. I don’t want to recreate my bot using Front bot tools. What would be the best and fastest approach to use a custom chatbot in Front? Do you have ideas on how to implement customer escalation from bot to human? My Front API doc reading suggests that using a custom channel to communicate the bot would work. What do you think of this approach?Thanks in advance. 

861
jason
8 months ago
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
Metric Understanding

What’s the difference between “Avg Response Time” and “Avg Total Reply Time” ?  

453
R
8 months ago
guillaume
guillaumeHelper
asked in Developer Q&A
How to create a link to the webapp for a view of a draft (or message)

Use case: I created a draft and I want to share it with my colleagues so they can edit it. They just have to click on this url and it opens the front webapp on a page where they can see and edit the draft / message. How do I create that url?

859
justin
8 months ago
ograu
ograuConversationalist
asked in Developer Q&A
Replying to moved conversation

Hey,Is it possible when using the Create message reply endpoint to change the ‘from’ field?This is our use case:We receive an email from a client to a personal inbox We move it to a team inbox using Update conversation endpoint We reply to it using Create message reply endpointI’d like the ‘from’ address to be the one in the new inbox I moved the conversation to, but instead, the message is sent from the personal email that received the first message.How can I accomplish this?  Thanks!

2702
ograu
8 months ago
M
mfrischEnthusiast
asked in Developer discussion
404 Not Found - The resource was deleted

Sometimes when creating a new conversation this error is returned, however it’s not always clear which resource presents an issue creating the conversation.Usually it’s a tag, and we have to investigate which tag doesn’t exist, although we’ve also had issues where the channel was re-added and presented a new channel ID. For debugging purposes, it’d be great if the ID of the resource not found was returned along with the error.

441
Javier - Developer Relations
8 months ago
isaiahcelleslopez
isaiahcelleslopezConversationalist
posted in Developer discussion
Exploring the Future Integration of LinkedIn as a Connector

As the digital landscape continues to evolve, the role of social networking platforms in connecting individuals and professionals becomes increasingly significant. One platform that stands out in the professional networking sphere is LinkedIn. With its focus on career development, networking, and industry insights, LinkedIn has become a staple for professionals worldwide. This discussion stems from the intriguing possibility of leveraging LinkedIn as an additional connector within Front's App Store, offering new avenues for businesses to tap into diverse markets and streamline their recruitment processes. Let's consider a scenario: Imagine a startup business seeking to recruit young, talented software engineers for new graduate positions or summer internships. Typically, startups face challenges in sourcing candidates due to limited recruiting resources. One of their primary channels for sourcing candidates is LinkedIn, where they reach out to graduating students to explore potential o

862
JohnW
8 months ago
josula
josulaConversationalist
asked in Developer Q&A
Get Account from Context API

I do not see an option to extract the account from the context API? I try to go throught the conversation via context.conversation.recipient?.contact but I do not see the account anywhere. Is this not possible?Basically I want to extract both the conversations recipient and their respective account (if any) from the context Its quite urgent and any help is highly appreciated. 

841
R
8 months ago
chrisp123
chrisp123Enthusiast
asked in Developer Q&A
Sending attachment issue

Hello,I started getting this error out of blue today while sending an attachment via the messages endpoint:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.body: missing"]}} The code that I am using to send the message and attachment hasn’t been changed in months and was working since this morning. Any idea why this would start happening all of the sudden? This is the request that i am sending: POST: .....messagesContent-Type: multipart/form-data; boundary=----------------------------8dc226f5fd04b07Accept: application/jsonAuthorization: Bearer ****Host: api2.frontapp.comContent-Length: 99953Expect: 100-continueConnection: Keep-Alive------------------------------8dc226f5fd04b07Content-Disposition: form-data; name="subject";Test FRONT app integration------------------------------8dc226f5fd04b07Content-Disposition: form-data; name="body";This should have an attachment------------------------------8dc226f5fd04b07Content-Dispositio

2361
jason
8 months ago
josula
josulaConversationalist
asked in Developer Q&A
CORS issue local development Sidepar Plugin

When I try to connect a sidebar plugin to my localserver (e.g. http://localhost:5173/) I constantly get a cors issue from the front network:Request URL: http://localhost:5173/?auth_secret=ec16a8fd2f7765fcReferrer Policy: origin-when-cross-origin(blocked:other) I followed the exact tutorial using vite, then tried again with nextjs: Same error in both cases. What am I missing?  

1512
samsheridan
8 months ago
annie
annieEnthusiast
asked in Developer Q&A
Dynamic Objects Help

Hey all,We thought we were utilizing all of Front’s features…. until today when we learned about dynamic objects - mind blown!  Since I am not a developer, we’re seeking any tips, tricks or help articles for how to configure a dynamic variable when the Target URL doesn’t include the “text pattern.” For example, I’d like to create a dynamic variable for our Order numbers, but our Salesforce link doesn’t actually ID the order number in the URL. Thanks for any advice!

1382
alexo
8 months ago
andersen
andersenFronteer
posted in Developer discussion
Dynamic Objects Discussion: Highway

Spinning up this thread to discuss all things related to implementing and maintaining a Highway dynamic object.

1322
stevep
8 months ago
roman8
roman8Conversationalist
asked in Developer Q&A
Why do email arrive in a smaller font size than it has been sent?

Hi all,When a sender uses Front to compose an email in let’s say font Calibri size 14, then I receive it in Front in font Calibri size 11?What could be the reason for that and how do we fix it?Thanks in advance!

753
roman8
8 months ago
javier_gamboa
javier_gamboaConversationalist
asked in Developer Q&A
Front - Fivetran SLAs analytics

HiWe just plugged in Fivetran<> Front connector, and I'm checking out the schema.Not spotting any SLA data in the tables – kinda scratching my head here.I'm aiming to mirror that SLAs view in front analytics – , messages with SLAs, SLA breaches, % of SLA achievement, SLA breach time,Also would like to replicate those summary metrics for each conversation (interactions, messages sent, messages received, etc) but  can't seem to get convos to add up by conversation_ID using the messages table. Can u pls guide me here with these 2 points?Thanks!

2402
javier_gamboa
9 months ago
MatthewEric
MatthewEricRookie
asked in Developer Q&A
can I use the api to send a message from a template (for whatsapp) ?

So to start a new whatsapp conversation (to say, e.g., alert one of our customers about a status to their property which we service) we must send out an approved template. The front api for creating a message has no such template_id field. This should be okay, because you can `https://api2.frontapp.com/message_templates/{message_template_id}` to get the message template and then just use the body. except(1) this won’t fill in the tag fields automatically from the contact; and [more importantly](2) whatsapp rejects this message because it isn’t an approved template it seems if we use the same body it isn’t necessarily the same template. How can one use the api to send a template message to start a new whatsapp conversation?

1791
justin
9 months ago
guillaume
guillaumeHelper
asked in Developer Q&A
How to send a draft?

I have created a draft using this endpoint: https://dev.frontapp.com/reference/create-draftNow my draft is done and I want to send it using the api. How do I send my draft?

833
justin
9 months ago
guillaume
guillaumeHelper
asked in Developer Q&A
There is a new version of this draft

When I make a call to this endpoint: https://dev.frontapp.com/reference/edit-draftI get the following error as a response from the frontapp api: `There is a new version of this draft`I don’t understand what is causing this error. What can I do? Just to clarify, the draft hasn’t been touched at all. In fact the update occur less than a second after the creation of the draft.

602
guillaume
9 months ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Replacing third-party cookies in Front pluginsIMPORTANT

In a significant move towards enhancing user privacy, major web browsers are on a trajectory to deprecate support for third-party cookies to limit cross-site tracking. This shift has notable implications for developers of Front custom plugins or third-party integrations that rely on third-party cookies for authentication and other functionalities. Understanding this transition is crucial to ensure the continued seamless operation of your plugins once third-party cookies are fully deprecated. Note: On July 22, 2024, Google released a blog post indicating that regulators may allow the continued use of third-party cookies if users opt into them. If this turns out to be the case, it will still be important to provide alternatives to third-party cookies for those users who do not consent to the use of third-party cookies, as noted in the rest of this article. However, Google continuing to support third-party cookies would allow you to continue using these cookies in Front plugins if you hav

5350
Javier - Developer Relations
9 months ago

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