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Community topics about Front APIs and SDKs

452 Topics
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
posted in Welcome
Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community 

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Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Welcome
Welcome to the Front Developer Community

    console.log(‘Hello Front developers!!!’);We’re excited to see what integrations you will build. We hope that this community will help you get up and running with the Front Platform as quickly as possible. Use it to get the help you need, share your ideas with us, and connect with your peers.Mission StatementEnable developers to happily build successful integrations on the Front Platform. Step 1: Take a quick tour through our community Got a technical question?Make use of our awesome search function 🔎 You can find it at the top of every page. Still not finding what you need? Post a question to our Developer Q&A.Have API feedback?Let us know how we can improve our APIs.Want to know what we’ve been working on?Subscribe to our News & Updates section to get the latest news about the Front APIs and SDKs, including deprecations that may impact your integrations.Have something interesting to share or discuss?Create a new topic in our Developer Discussion space. Step 2: Customize y

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Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer discussion
Share integration ideas, tips & tricks, and API workflow wins

Want to talk about the Front APIs? This is your space!  If you have a technical question to ask, please use our Developer Q&A, but if you have ideas to bounce off other developers, or workflow wins you’ve accomplished through integrations that you’d like to share, everyone would love to hear about it.This space is ideal for sharing your best Front Platform hacks or any code you’re proud of that you’d like others to benefit from. At Front we believe there’s always something to learn, and we expect we’ll be learning quite a lot from our community of outstanding developers.  In addition, please let us know in this space about any documentation, tools, sample applications, or other resources that we could add to make your development easier on the Front Platform.Happy coding, happy sharing, and happy chatting!

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Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer Q&A
When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

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Javier - Developer Relations
lucasalamos
lucasalamosFronteer
published in API news & updates
Configure servers with variable subdomainsPLATFORM UPDATE

You can now configure servers with variable subdomains. This enables your apps to connect to APIs with customer-specific endpoints (e.g. Salesforce, Shopify, Netsuite) or support different regions or production environments. During setup, the developer specifies what part of the origin is a variable, and then during installation of your app, Front admins supply the specific subdomain value. Happy coding!

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lucasalamos
developerol
developerolRookie
asked in Developer Q&A
Handle time - API end point

I want to access the data used to calculate handle time for my team which to my understanding isn’t included in the fivetran schema that I’m currently using to connect to the database. Which API end point do I need to interact with to get this? I understand the logic used to calculated handle time but what are the fields (i.e. date, interval) used called and how can I find them? 

131
Andy
Mark Mishyn
Mark MishynConversationalist
asked in Developer Q&A
A bug with Front Context

Hello! I encountered a problem where https://dev.frontapp.com/reference/plugin-sdk-context doesn’t work as expected. Here I depicted a plugin usage scenario that went wrong.After page reloading the plugin is opened by default, and we see only 1 email attached to the user. At this moment, the issue is not visible. Next, we’re navigating to the Contact Details tab to check how many emails the user has in real. And we’re confusing that the user has 2 emails, not 1 as plugin Context said.  However, upon returning to the plugin, it correctly displays the information with 2 emails.To read this information I use  context.conversation.recipient.contact.handles Please take a look this bug, it causes problems in building the plugin.1st  - A plugin is open 2nd - Contact Details is open 3nd - A plugin is open AGAIN               

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Javier - Developer Relations
prajal
prajalFronteer
published in API news & updates
Ticketing features now available in the Plugin SDK!PLUGIN SDK UPDATE

We’ve added ticketing concepts to the Plugin SDK so you can easily view and manage conversations for companies that have this feature enabled. The new method and data model updates should help navigate Front ticketing within your plugins without having to call the Core API. To grab the latest version, run npm install @frontapp/plugin-sdk@^1.9.0 --save or bump your package version manually. If using Yarn, run yarn upgrade @frontapp/plugin-sdk@^1.9.0. The Plugin SDK now offers the following additions:A new listTicketStatuses method that returns the ticket statuses available for the company. The Conversation model in the Plugin SDK Context has been updated to include the following fields. statusId String The ID of the ticket status that applies to the conversation. Only present if ticketing is enabled for the company. statusCategory String The category of the ticket status: open, waiting, or resolved. Only present if ticketing is e

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prajal
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Introducing the multi-request flow builder for Connectors!CONNECTORS

Build more flexible Connectors by adding multiple requests to your configuration—all within a more intuitive visual interface.  We’ve redesigned how you build Connectors in Front, moving from a rigid step-by-step setup to a flexible flow builder. This new visual interface gives you greater control when connecting Front to external APIs and systems using application requests and application objects.With the new visual flow builder, you can now add multiple requests within a single Connector configuration. Whether you're retrieving data from different endpoints or chaining actions across systems, you can place each request exactly where it makes sense in your workflow. The flow-based layout makes it easier to see how everything fits together—and much simpler to make updates down the line.Your existing Connectors will be automatically migrated to the new flow builder within the coming days.Start building smarter, more powerful Connectors—no code required. P.S. We also introduced the abili

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Javier - Developer Relations
gregor
gregorRookie
asked in Developer discussion
Looking for a developer to help us migrate to a different Front account

Hello,We are looking for a developer to help us migrate 6000 email conversation as well as 10 inboxes (and some tags and contacts) over to a different Front account. We have been using Front for a year through a third-party company that we pay to perform customer service duties, but we now want to do this in-house and are looking to open our own account.

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Javier - Developer Relations
dominik
dominikRookie
asked in Developer Q&A
Chat integration with azure logic

Hello, I would like to ask if it is possible to display the typing indicator while waiting for a response from the API, and secondly, how can I authorize the client logging in to the chatbot via SMS?

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R
yuvan
yuvanConversationalist
asked in Developer Q&A
Can't make a new app on front.com settings?

The first two steps in the documentation to make an app are to go to settings, click on company, and then click developers. However, I can’t see developer as an option and nothing appears on the search bar either when I search for developer. I have been granted admin permission from the company (received it a few hours ago). Sorry if this is a really silly question to ask just no idea how to continue from here. 

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yuvan
K
kavalcioConversationalist
asked in Developer Q&A
Expo (react-native) integration?

Are you planning to add support for Expo for React Native in the future?Our team uses Expo to build and ship our mobile app, and we’ve historically used Intercom (which already has an Expo plugin). We’re considering switching to Front but the lack of Expo support makes the potential switch a big headache.

333
E
D
darrinConversationalist
asked in Developer Q&A
Is it really not possible to give a API created Teammate Group access to a workspace via the API?

initially I thought adding the inbox access to the newly created teammate group would work but I get an error that Team access is required to link to team inboxes. I find it odd that I can create a teammate group via the API but cant actually add inbox permissions without a manual step in between? Any insight would be appreciated, just want to make sure I am not missing something.  Thank you! 

334
D
dovetail_production
dovetail_productionRookie
asked in Developer Q&A
Searching conversations by multiple inboxes

We have a Front integration that involves fetching conversations within a timeframe from selected inboxes, at the moment we paginate through the conversation search endpoint for each inbox ID. However, to ensure that we fetch all the conversations in that timeframe it would be much easier for us if the inbox filter was treated as one of the `OR` filters (from, to, cc, bcc) so that we could filter `inbox:A inbox:B after:<date> before:<date>`

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R
Maxime Haudebert
Maxime HaudebertFronteer
posted in Developer discussion
Post automatic comments in your JIRA issues when linking them in Front

This will help you make sure a Front conversation being linked to a JIRA issue will not go unnoticed. The idea here is to leverage our JIRA connectors through an app request rule that will automatically post comments in JIRA issues when those are linked to a Front conversation. Here’s how your rule should look like: This rule will trigger on app objects being added to a conversation, will check that the added app object is a JIRA issue, and will post a comment in that JIRA issue  This is the dynamic variable used to determine if the added app object is a JIRA issue This is the dynamic variable used to extract the JIRA issue key used to post the comment The comment body referencing the conversation ID to link JIRA users directly back to the conversationComment body:{"version": 1, "type": "doc", "content": [{"type": "paragraph", "content": [{"type": "text", "text": "New report for this issue (automated message)", "marks": [{"type": "link", "attrs": {"href": "https://app.frontapp.com/open

522
Maxime Haudebert
twilanswer
twilanswerConversationalist
asked in Developer Q&A
Is there a way to link to compose an SMS?

I’m looking for a way to include a link that users can click on to compose a new Twilio SMS in Front. Ideally it would work similar to clicking the phone number on a contact record (where it opens a compose window with the To: field already pointing to the phone number.  Is this possible today? It would be great if it was possible to just have a link like app.front.com/compose?type=sms&to=1234567891 but I’m also open to using the core API to create a new conversation and then link to that conversation.  

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E
prajal
prajalFronteer
published in API news & updates
Your Developers settings have a fresh look!PLATFORM UPDATE

You should now see a fresh look and feel to the UI when you navigate to Settings > Developers. These changes were made to help you manage features on your developer apps more quickly. The Apps list now displays the features associated with each of your apps:When you click into an app, you will see that the Features tab now lists all the app’s features so you can easily manage them without having to click into each feature card like you did in the old experience.The OAuth tab has been moved into the Features list. It was previously a top-level tab. When you click Add feature, you will be presented with a new categorization for quick selection of the feature you want:Final note: The Basic information tab was renamed to Settings, but is otherwise the same.Let us know if you have any feedback about the new experience. Hopefully it will save you time when managing your app’s features!

560
prajal
maxgordon
maxgordonFronteer
published in API news & updates
Reply to comments via the APICORE API UPDATE

You can now reply to specific comments using the Core API. Comment replies visually indicate which comment is being responded to, helping users follow the conversation. This feature has been available in the Front UI for a long time, but is now available via the API. Use the Add comment reply endpoint to create a comment reply. Happy coding!

330
maxgordon
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Contact resources no longer return the is_spammer propertyCORE API UPDATE

The is_spammer property is no longer part of the Contacts response. This property was deprecated a few years ago but is now fully removed from the response object. No issues are expected, but if you notice any, please leave us a comment or reach out to our Support team.

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Javier - Developer Relations
Z
zqushHelper
posted in Developer discussion
Is anyone working on creating an MCP server for FrontApp?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client.  There are already many official MCP servers available and more on the way. There are also community developed ones. Is anyone else exploring this?Cheers!

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Z
s5der_clothing
s5der_clothingConversationalist
asked in Developer Q&A
Hide chat button on init and every time on close widget

I want to have my own button placed on page, on click it opens chat widget. And when chat is closed, again set iframe to 1px height and width. I didnt find any events for this.var chatFrontLoaded = false; let chatBtnFront = document.querySelector(".spider-front-chat-btn"); chatBtnFront.addEventListener("click", function(e) { e.preventDefault(); if(!chatFrontLoaded) return; window.FrontChat("show"); }); setTimeout(()=>{ window.FrontChat("init", {chatId: "",shouldHideExpandButton:true, useDefaultLauncher: true, onInitCompleted: () => { chatFrontLoaded = true; window.FrontChat("hide"); const chatIframe = document.querySelector("#front-chat-iframe"); chatIframe.style.height = "1px"; chatIframe.style.width = "1px"; }}); if(chatFrontLoaded) { } }, 1500);It is also very sad that I need wrap it all in setTimeout, because window.FrontChat returns error. 

602
s5der_clothing
guillaume
guillaumeHelper
asked in Developer Q&A
Conversation assigned to an API key

I created an API key: https://app.frontapp.com/settings/developers/tokensI use that API key to create an emailSometime that email is assigned to that API key like it’s a teammate, but sometime it doesn’t. I didn’t even knew that we could assign a conversation to an API key.I expect that email to be assigned to no one.

523
Andy
kap
kapFronteer
published in API news & updates
Introducing application triggers!PLATFORM UPDATE

Application triggers allow you to execute workflows in Front in response to events that occur in external systems. For example, you might want to re-open conversations in Front anytime an order changes status. When the event occurs in your order management system, you send Front an event payload identifying the trigger for the change of order status. The event payload would also identify an application object, likely through the link to the order in your management system. Once the trigger is received, any conversations that have a related application object attached for the order would reopen based on a rule. Your rule could also pull additional properties from the trigger's event payload, such as the new status, and make that available through a dynamic variable. The additional data from the property could apply a comment or tag or other action in Front based on the new status. To learn how to use application triggers, refer to our Developer Portal:Application triggers topic Trigger

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Javier - Developer Relations
Juan
JuanHelper
asked in Developer Q&A
Unable to change draft's body from composer plugin

Hello, I'm developing a plugin for composer mode and I need to edit the current draft.As I understand from looking at the documentation, I need to make an API call with the message id of the draft in the url which is "msg_" but from the context in composer mode what I get is a draft id like "dra:***".I thought about making an API call first to list the messages of a conversation since I do get the conversation id from the context and from there extract the msg_ of the message if it has a draft. The problem I find is when there are several active drafts in a conversation since I only want to edit the draft of the user who is using the plugin.Is there any way to get the msg_ of the current draft through the context in composer mode?Thanks very much in advance.

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justin

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