Developers

The MCP server beta is now CLOSED. Thanks to everyone for the overwhelming response and feedback! We plan to launch the full MCP server within a few weeks time barring any delays.Please subscribe to our Product Updates and API News & Updates spaces to be notified when the MCP server becomes available. We're excited to announce the beta release of the Front MCP server — and we'd love for you to try it.Model Context Protocol (MCP) is an open standard that lets AI applications securely connect to external data sources and tools. With the Front MCP server, AI-powered tools like Claude, Cursor, Windsurf, and others can interact directly with your Front account and API documentation using natural languag

Hi,                                                                                                               Trying to figure out how to create and manage Sequences via API and coming up empty. The public Core API spec has no sequences paths, the dev portal reference doesn't mention them, and there's nothing in the changelog.A bit disappointed we are not being able to drive them programmatically. This means we either keep humans clicking through the UI or rebuild a sequencing engine on top of public primitives. Both of which are worse than a thin API wrapper would be.A few questions:Are sequence endpoints available on any plan tier or beta that's just not in the public spec? Is there a roadmap item or feature request to track / +1? If sequences endpoints aren't coming, what's the recommended composition for sequence-like workflows in their absence?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client.  There are already many official MCP servers available and more on the way. There are also community developed ones. Is anyone else exploring this?Cheers!

We've added a set of Time Off API endpoints to help you build integrations that stay in sync with teammate availability in Front. What is Time Off?A time off represents a scheduled out-of-office period for a teammate in Front. While active, the teammate's status switches to Out of office and any configured auto-responder starts replying to inbound messages on their behalf. When the period ends, their status returns to Available automatically. What you can buildThe Time Off API lets you read and manage these scheduled periods programmatically. A few example use cases:Surface upcoming absences in a workforce management tool Sync time off data with your HRIS Skip unavailable teammates when routing work from an external systemEndpointsGet time off

We have a use case where we have a unique id, e.g. 12345, for each customer case and we want to have a unique email address with that id, e.g. 12345@cases.example.com, that a customer can send emails to when they have queries. We have setup the inbound flow so customers can send us emails to the unique email address and we can see them in the Front inbox, however, we can’t seem to be able to specify we are replying from that unique email address or set the reply to header to be that unique email address. This breaks our workflow. Is there any way around this?

Hi all, I’m struggling with something….I have a conversation custom field “Shipment Number” and an app object which is basically just a URL.I want to append the shipment number to the URL. Then I can create rules to populate this object when Shipment number is filled in.Is this possible?

Hi friends!I am implementing a custom solution and need to be able to search and identify contacts on Front with their phone number.I have tried https://api2.frontapp.com/contacts/alt:phone:[Number] returns an exact result if the number exists. However in many cases the number doesn’t exist and it return a 404 error which causes the custom template I am building to crash.I have also tried https://api2.frontapp.com/contacts?q=[Number] but the problem is that the query is ignored and all the contacts we have are returned every time and these contacts have no connection to the query. This is really not helpful. If this endpoint can return only contacts that have the query as a handle or name, that will be a lot mor

 We've added a new set of API endpoints and settings designed specifically for building voice call integrations in Front. If you're building a telephony integration or looking to bring voice into your Front workflows, here's what's new.New API endpointsThe Channel API now includes dedicated endpoints for voice calls:Create a call Update call status Add a call transcript Add a call summary

 If you've been looking to bring voice calling into Front, we just made it a lot easier to get started. We've published a voice channel template on GitHub that gives you a working foundation for building a full voice application channel integration — without starting from scratch.What the template coversAuthorizing Front users connecting to your channel via OAuth Instantiating a new channel and handling the webhook lifecycle Processing call status events (ringing, connected, hold, transferred, hangup, and more) Syncing call assets — transcripts, recordings, and summaries — back into Front conversations Displaying incoming call notifications to teammates via a sidebar plugin and managing the call lifecycle from thereThe template is built in TypeScript with Node and Express, but the arch

You can now run sidebar plugins in the background by enabling the Run in background setting when you configure a plugin feature in your developer app. While this setting currently only supports voice channels through the new displayNotification and dismissNotification Plugin SDK functions, please leave us a comment about other use cases you’d like us to support so that our Product team can prioritize! Happy coding!

I’ve made a private oauth app to access resources. Only shared resources. I’ve limited the resource permissions to a pretty vanilla degree. However, whenever someone in my company tries to authorize the app, if they are not an admin then they cannot proceed.Is this expected, or am I doing it wrong? 

We've revamped the Connectors Academy course to reflect all the recent improvements to the no-code framework—and this time, you'll build something you can actually use right away.The updated course walks you through building a Connector with Asana that lets teammates create a new task in Asana directly from Front. Along the way, you'll learn how to:Chain multiple app requests together to pull in workspaces, projects, and tasks from Asana Build dynamic dropdown menus that let teammates select the right project, task, or any other context—adaptable to any use case, like selecting the correct order for a customer! Use pagination and other new Connector features recently added to the platform Arrange complex logic visually in the flow builder, including using app request nodes to perform external actions without writing that logic inside a dynamic variableHead o

I am currently using the Front sdk updateDraft function in the updateMode: ‘replace’ when I run it with only the subject defined, all attachments on the draft get deleted.  await sdk.updateDraft(draftId as Parameters<FrontSdk['updateDraft']>[0], { updateMode: 'replace', subject: subject });This is the current code I am using.

Hello, I need a way to add custom headers into a rule webhook call, in order to call internal routes that need API keys.The solution we found was to provide the API key directly into the path parameters, but that makes it so the key leak internally in our logs. Also, making the route key-less is not an option for us.

Hi everyone, nice to meet you!I have two questions regarding analytics reports:1 Metrics showing 0:When I request a report with:metric_names = ["num_messages_sent", "num_messages_received"]start_dt = datetime(2025, 8, 10, 0, 0, 0)end_dt = datetime(2026, 3, 1, 0, 0, 0)account_id = [account_id]I get:'metrics': [ {'id': 'num_messages_sent', 'type': 'number', 'value': 0}, {'id': 'num_messages_received', 'type': 'number', 'value': 0}]However, when I manually check the contacts and conversations for this account, there are messages sent in that interval. I don’t understand why the report shows 0. Here is my code if it helps:metric_names = ["num_messages_sent", "num_messages_received"]start_dt = datetime(2025, 8, 10, 0, 0, 0)end_dt = datetime(2026, 3, 1,

I am working on a project that requires I pull data from our in house database and run reports from those and send them automatically to the respective managers that requires the report. We run these reports weekly. I would like to use Parabola to run the emails through Front. Is this something anyone has had experience with and have any thoughts on how this worked or didn’t work for you?

How can I link a message or conversation to another conversation, just like I can do it from the UI using the "Link to original" button?  I know how I can link conversations, but it's not the same as when it's done via the UI. I need to do this via the API, and there simply doesn't seem to be any option to do this. When I look through the API docs and I link the conversation, then it is just added on top as an external link, but I wanted to be internally linked within the conversation around the original conversation, just like I do it from the UI.  How would I use the API to do this? 

Hi Front team 👋We have a plugin which is created using @frontapp/ui-kit, and we’ve run into a limitation regarding dark theme support.At the moment, most (if not all) component colors in the UI Kit appear to be hardcoded. Because of this, there’s no straightforward way to support a dark theme in our plugin without overriding the existing component styles.While overriding styles is technically possible, it doesn’t feel like a clean or sustainable solution, especially considering future updates to the UI Kit.We’d like to ask: Are there any plans to introduce official dark theme support in @frontapp/ui-kit? Is there (or will there be) a theming system using design tokens, CSS variables, or similar approaches? What is the recommended best practice for supporting dark mode in Front plugins today?

Hi everyoneWe’re exploring ways to integrate our cloud contact center solution with Front and wanted to see what others here have done. Specifically, we're hoping to streamline agent workflows by syncing conversations, contact data, and possibly call recordings into Front.Has anyone here integrated Front with platforms like:Genesys Cloud WebEx Contact Center Talkdesk Five9

 If you’re a customer or partner who has been using our APIs, SDKs, Connectors, channels, or any other platform touchpoint to build integrations or improve your workflow automations, we’re looking to partner closely with you to take your existing usage to the next level. Interested? Become one of our design partners: