Hi all,
I’m struggling with something….I have a conversation custom field “Shipment Number” and an app object which is basically just a URL.
I want to append the shipment number to the URL. Then I can create rules to populate this object when Shipment number is filled in.
Is this possible?
Hi there!
Yes, you can use a conversation custom field to drive an app object. The key is to configure the rule that adds the app object so that only the specific app object you want is selected. When setting up the rule, make sure the text reference is not pulled from a message or comment, but is instead specified as a dynamic variable that references the conversation custom field. This ensures the app object is linked directly to the value in your custom field.
Then the app object just has to accept the value of that custom field. You can add guardrails here and make sure that the app object only fires on well-formed Shipment numbers, or you can do like below and have it match most anything.
The text reference passed to that app object will be the conversation custom field due to the rule.
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