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Javier - Developer RelationsCommunity Manager

published in API news & updates

aayaConversationalist

asked in Developer Q&A

How to get the same conversation URL as in FrontApp?

Is it feasible to retrieve the URL of a conversation within the FrontApp application through the API? Specifically, I am referring to the URL structure within the FrontApp application itself. It seems that the URL structure differs, and there are no apparent 'conversation' or 'message' IDs corresponding to what the API returns.For instance, in the case of a conversation in a shared inbox, the URL structure is as follows: 'https://app.frontapp.com/inboxes/teams/folders/{somenumbers}/unassigned/{somenumbers}'.

3 months ago

JuanHelper

asked in Developer Q&A

Retrieve only text from Messages (avoid thread and signature)

Hello:I was wondering which would be the best way to retrieve the important information in the body of a message through the API.Actually, I am retrieving all the messages from a conversation through the endPoint:https://api2.frontapp.com/conversations/{cnv_id}/messagesThen, I get the text of the message through the property:_results[x].textBut it gets to a point in the conversation where signatures and threads are included in the text property.Is this related to the way email clients deal with the emails? Or is there a better way to retrieve this information from the API?Thanks a lot for your time.My best regards.Juan.

3 months ago

brian_herbertConversationalist

asked in Developer Q&A

Conversation search filters status

I’m unable to understand the search filters regarding conversation status. The docs list a number of status to filter on here using the “is” field name https://dev.frontapp.com/docs/search-1, but they’re not explained, and they’re not mutually exclusive. A convo can’t be “assigned” AND “unassigned” but it can be “assigned” AND “open”?In this community answer the solution url ishttps://api2.frontapp.com/conversations/search/is:assigned%20is:openwhich works for me. The comment talks about “open” serving to filter archived convos, but this isn’t explained. But if I remove “is:open” from my own searches, the “assigned” status is ignored; everything is returned. ie this returns convos with status: archived:https://api2.frontapp.com/conversations/search/is:assigned%20is:openif I replace “open” with “unreplied”, I also get every status message. Can you help me understand how all the “is” options work? Thanks! Also, minor thing, the docs have a bug - https://dev.frontapp.com/reference/search-c

4 months ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

[eu-west-1] Scheduled database maintenance on Dec. 31stIMPORTANT

Between Sunday 2023-12-31 0200 UTC and Sunday 2023-12-31 0300 UTC, customers in our eu-west-1 data center region may experience a disruption to the following features:* Full text search* Contacts manager* Autosuggest in the composer including: recipients, tags, inboxes, and teammates* Certain parts of the settings UI including: search, teammates, inboxes, channels, rules, views, tags, time off and shifts* Conversation audit trailThis is due to planned maintenance work required on a core database service.What is the impact?During the window, parts of the app experience will be degraded or unavailable. The display of new messages in search, events in search, and autosuggest resources in search will be delayed.Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we perform an important security upgrade. We are doing this type of work during off-hours to minimize disruption to customers.What will the exact experience be for our c

190

4 months ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

[us-west-2] Scheduled database maintenance on Dec. 31stIMPORTANT

Between Sunday 2023-12-31 0800 UTC and Sunday 2023-12-31 0900 UTC, customers in our us-west-2 data center region may experience a disruption to the following features:* Full text search* Contacts manager* Autosuggest in the composer including: recipients, tags, inboxes, and teammates* Certain parts of the settings UI including: search, teammates, inboxes, channels, rules, views, tags, time off and shifts* Conversation audit trailThis is due to planned maintenance work required on a core database service.What is the impact?During the window, parts of the app experience will be degraded or unavailable. The display of new messages in search, events in search, and autosuggest resources in search will be delayed.Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we perform an important security upgrade. We are doing this type of work during off-hours to minimize disruption to customers.What will the exact experience be for devel

120

4 months ago

isaacConversationalist

asked in Developer Q&A

Listing Conversations since a specific date

Hi! My company has a use case to list conversations in a specific inbox that have been created since a specific, dynamic, timestamp. Ex: we want to list all new conversations in an inbox that have been created within the last 30 minutes. So far, we’ve been attempting to use the list conversations endpoint, and newly created search endpoint, without success. Each time, it seems the Front API is returning a much larger timeframe of conversations within the inbox. Here’s the API request we’re currently using: https://api2.frontapp.com/conversations/search/inbox:XYZ after:1694445506?limit=100 Has anyone had success here? Would love to hear if there’s a better way!

4 months ago

mattgRookie

asked in Developer Q&A

Issues with Zapier and Front API

I’m working on setting up an automation between Front and Clio (law firm management software that my firm uses), and have to use the Front API through Zapier’s API Request Beta. I currently have a Company Rule in Front that triggers off of adding a tag to a conversation and then sends a POST to a Zapier webhook. I’m trying to then pull conversation fields via the below API GET request, but an receiving the error seen in the below screenshot. I’m adept with Zapier and have used it with Front previously, but unfortunately the specific process automation I’m building requires use of the API and I’m admittedly not super familiar with dealing with those requests. Any suggestions to get the GET request pinging the conversations end point working?

4 months ago

abdur_siddiquiConversationalist

asked in Developer Q&A

% of Messages with SLA Breaches

Is there any possibility to fetch the messages (not conversation) which has respond time more than 48 hours (example). The purpose of this to fetch the messages respond which has breached pre-defined SLAs (which in our case is 48 hours). So, what I am thinking is to fetch number of messages sent in a specific time period and then fetch the messages with respond time more than 48 hours. The below code (API Endpoint) can be used to fetch number of messages sent: import requestsurl = "https://api2.frontapp.com/analytics/reports"payload = { "metrics": ["num_messages_sent"] }headers = { "accept": "application/json", "content-type": "application/json", "authorization": "Bearer <Token>"}response = requests.post(url, json=payload, headers=headers)print(response.text) But how can I fetch messages with respond time more than 48 hours ?If there is better approach to perform same task, feel free to mention ?

4 months ago

michaelduffyConversationalist

asked in Developer Q&A

Looking for Ideas

Hello! I’ve recently ben working through the FCA certification, and I’m excited by all the different aspects of Front that are available. I’m the head of the B2B division of my company, and serve as the admin for our employees who use Front, primarily our sales and customer service teams.I’m wondering if there are any users who already use the same services that I use, and if you’ve figured out any clever context links that I could implement in my system. The most common services we receive communication from are Faire, QuickBooks, Asana, Shopify, and Dialpad Voice. If anyone has developed custom fields or context links for these services, I’d love to hear about it.Thanks in advance!

4 months ago

luisHelper

asked in Developer Q&A

Events pagination broken

Paginating over the events API is broken:I’m using the “list events” API. My first request is to https://api2.frontapp.com/events The response contains some events + _pagination.next = https://relayapp.api.frontapp.com/events?page_token=Token_1 When I use the next page URL, I get the following response: The exact same events as in my first request (I was expecting the next batch of events) As _pagination.next, I receive the exact same URL I’ve just requested (with page_token=Token_1) This makes this API unusable, since I don’t have a way to paginate and iterate over events.Note:This happens both with and without a query. So it can’t be a query issue on my side. Also this only happens in /events, but pagination works as expected for any other API (e.g. conversations). However, only /events is jumping from the api2.frontapp.com domain to my app-specific domain in pagination, so might be related to that?Is there a known bug on your side?Thanks!Luis.

4 months ago

gschambersConversationalist

asked in Developer Q&A

Can I make API calls from the browser?

I’d like to use the Core API to generate draft messages. In the docs, I notice that there are examples for use in JavaScript (including fetch and XHR APIs). When I tested this code in the browser console, the request was rejected due to cross-origin headers (specifically the requesting origin was not allowed by Access-Control-Allowed-Origins). Is calling the API from the browser supported? And if so, how would I go about configuring CORS headers?Thanks!

4 months ago

shashwat_shivamRookie

asked in Developer Q&A

Consume API with Basic Authentication

Instead of calling Webhook URL without any authentication , can Front consume an API with Basic Authentication and send the Event payload real-time rule based ?

4 months ago

Front DeveloperFronteer

asked in Developer Q&A

CRM / VoIP integration advice

Do you have recommendations on how one would integrate the following: CRM Phone System Any advice here would be greatly appreciated!

5 months ago

makeRookie

asked in Developer Q&A

Dynamic objects with conditions

Hi all, I would love to get some advice on this requirement,When a Front conversation is tagged with a specific tag, I want to be able to fetch some information in my CRM and depending on the results, I want to choose if the link should be added or not.My initial idea was to do as following : The specific tag is added to the conversation A rule is triggered to add a comment with a specific format A Dynamic object (former context links) rule will be triggered based on the matching text in the comments A specific information is fetched from ou CRM Depending on the results, I choose to add the link or not (or alternatively I update a conversation custom field which will trigger a new rule...)It seems to me that we can’t add any conditions logic inside the dynamic object setup, would anyone have a workaround idea ?I also tried to update a conversation custom field from a dynamic object fetch information result, but again, this doesn’t seem possible

5 months ago

abdur_siddiquiConversationalist

asked in Developer Q&A

Analytics API Issue ("Reply Time" Difference)

Hi guys, I am trying to fetch the average reply time between the dates Oct 29, 2023 and Nov 4, 2023 via API. I am using this Analytics API Endpoint “"https://api2.frontapp.com/analytics/reports"” to fetch the data point i.e. 4 h and 56 m (can be seen in the below attached image as well). I am using below python code to fetch data: import requestsimport time url = "https://api2.frontapp.com/analytics/reports" payload = {"filters": { "inbox_ids": ["<inbox ID>"]},"start": 1698519600000 / 1000,"end": 1699124399999 / 1000,"metrics": ["avg_response_time"] # 29 Oct to 4 Nov 2023 | 18963.617021276597 Seconds | 5 hrs 16 mins | On front => 4 hrs 56 mins}headers = {"accept": "application/json","content-type": "application/json","authorization": "Bearer <Token>"} response = requests.post(url, json=payload, headers=headers)print("Process Initiating")time.sleep(5)print("avg_response_time")print(response.json()) Upon response of above code I am getting “18963.617021276597” seconds metr

5 months ago

jasonFronteer

posted in Developer discussion

Dynamic Object example - fetching order data from Shopify

I put together a screencast showing how you can build a Dynamic Object (with no-code) which can fetch order data from your Shopify account. It was built from scratch in ~10 minutes. Let me know what you think!

5 months ago

rwilsonConversationalist

posted in Developer discussion

When to use Dynamic Objects for linking vs Setting up full API

My company currently uses Front to sort messaging and work flow on the front end but we’re looking to potentially leverage more of the functionality moving forward. I’ve been looking to at least utilize Dynamic Objects to make linking our incoming messages to our TMS tickets but am also looking at setting up an API integration to utilize read/write functionality from Front, similar to a couple of the examples in the “flow-and-tell” section. I’m curious if anyone has any insight into some variables that helped you decide that it was worth it to go beyond the basic Dynamic Objects and create a full blown integration.For example did you wait until a certain percentage of your total company as using front?Did you wait until you had enough data about how much more efficient Dynamic Objects made your teammates’ workflow?How much time did it take you to set up the full integration along with how many different commands with your TMS or similar software are you utilizing?

5 months ago

ray_hollandRookie

asked in Developer Q&A

API Create conversation with attachments SMS Filename

I’m trying to send a SMS message on a Twilio channel using the API and Postman with a contact card / vcard and it doesn’t appear to play well with attachment files. Or maybe something is missing in the documentation.I get a success response, and the sms comes through with the attachment, however the attachment doesn’t use the name or the file type so the user can’t just tap the attachment to add to contacts.It does show up correctly in the Front UI.From API Response:"attachments": [ { "id": "fil_231iuypv", "url": "https://equipmentshare-com.api.frontapp.com/download/fil_231iuypv", "filename": "vcard.vcf", "content_type": "text/x-vcard", "size": 2238, "metadata": { "is_inline": false } } ], How the message comes through. It shows as a plain text file that you have to download, then rename to open. It should use the name provided from Postman.

5 months ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

Dynamic objects sample code availableNEW SAMPLE CODE

We are excited to announce the release of sample code that demonstrates how to augment dynamic objects with information fetched from a server or API. The code also demonstrates how to verify that requests to the server are coming from Front. We hope this code is useful and results in more powerful dynamic object use cases for customers!

590

5 months ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

Event limit added to analytics exportsCore API Update

The Fetch an analytics export endpoint now enforces a maximum of 5,120,000 events or messages within a single export. If your export exceeds this number, the API will return a response with the status parameter set to too_big. To address this scenario, reduce the time period of the export and fetch it again.

300

5 months ago

TilmannRookie

asked in Developer Q&A

Authenticate a specific user against a plugin / verify user in plugin context

I would like to know if I can have front to authenticate a user against a front plugin. The plugin does receive an auth_secret but it is a global value and can easily be traced in the http inspector.Is there an option to have an auth_secret per user that only that user can see?How secure is the `tea_XXXX` id I can find in `context.teammate.id`. I think that these don’t seem to be not visible / guessable on the front end?Basically, how sure can I be that in the context that my plugin receives, the teammate is actually the currently logged in front teammate and that the context has not been tampered with? Thanks,Tilmann

5 months ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

[us-west-1] Downtime / maintenance affecting conversations API endpointsIMPORTANT

Between Sunday 2023-11-19 0800 UTC and Sunday 2023-11-19 0900 UTC, customers in our us-west-1 data center region may experience an interruption to loading conversations, loading conversation lists, and reopening conversations from an integration. This is due to planned maintenance work required on a core database service. What is the impact?During the window, the conversations viewing experience will be degraded or unavailable. The display of new messages, counter updates of all workspaces, and some asynchronous conversation mass-actions will be delayed. Developers trying to use the API via integrations may receive a 503 "service unavailable" error in their list conversations responses during the interruption. This should be resolved once the maintenance is complete. Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we perform an important security upgrade. We are doing this type of work during off-hours to minimize disrup

210

5 months ago

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Developers

Breaking changes to the Analytics endpointIMPORTANT

[us-west-1] Scheduled database maintenance on Jan. 7thIMPORTANT

[eu-west-1] Scheduled database maintenance on Dec. 31stIMPORTANT

[us-west-2] Scheduled database maintenance on Dec. 31stIMPORTANT

Dynamic objects sample code availableNEW SAMPLE CODE

Event limit added to analytics exportsCore API Update

[us-west-1] Downtime / maintenance affecting conversations API endpointsIMPORTANT

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