Front now sends 3 new event types:

• ticket_status_update—sent when a ticket changes statuses.
• topic_identified—sent when a new topic is identified by Front AI. 
• macro_triggered—sent when a teammate runs a macro.

Refer to the Events topic in our Developer Portal to learn how to use these events.

We hope these new events are useful to your development! Please let us know if you have any feedback.