We have a use case where we have a unique id, e.g. 12345, for each customer case and we want to have a unique email address with that id, e.g. 12345@cases.example.com, that a customer can send emails to when they have queries. We have setup the inbound flow so customers can send us emails to the unique email address and we can see them in the Front inbox, however, we can’t seem to be able to specify we are replying from that unique email address or set the reply to header to be that unique email address. This breaks our workflow. Is there any way around this?
Question
Is it possible to set reply to and from address when sending email?
Hi Pritam,
Just to clarify, you’re looking to create a new channel for each conversation that comes into Front, is that correct? If so, then that can lead to issues once you hit your plan channel limit. Can you clarify your workflow a bit more here, and perhaps provide a conversation ID? Feel free to write this in as a support ticket as well so that we can dig a bit deeper into what might better suit your workflow, thank you!
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