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Community topics about Front APIs and SDKs

428 Topics
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin SDK: context.conversation getting updated_at

Is it possible to get a conversation’s updated_at datetime from the Plugin SDK?

773
jason
sudhanshu
sudhanshuConversationalist
asked in Developer Q&A
How to remove links from contacts via the Front API?

Hey, We had previously added a few links to contacts in our Front instance. However, we wish to remove them now. The API explains how that can be done with lists, but doesn’t really go into contact links. How can we achieve this?

1773
clemente_ortuzar
L
lifanConversationalist
asked in Developer Q&A
Question about OAuth

If we setup OAuth with a agent, but later, the agent resigned and her account deactivated, will this affect the OAuth?

271
jason
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin: get ticket id from context

Is it possible to get Ticket data from the context (singleConversation) via the plugin SDK?

574
Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Contact list endpoints replacing contact groupsIMPORTANT

Our new contact list endpoints are replacing the contact group endpoints, which will be deprecated on September 1st, 2025. Please update your API calls before September 1st so that the URLs use contact_lists in the path instead of contact_groups. Note that the contact list ID remains the same as the contact group ID. The following table details how to change your endpoints:Deprecated path New path Notes https://api2.frontapp.com/contact_groups https://api2.frontapp.com/contact_lists   https://api2.frontapp.com/contact_groups/{contact_group_id} https://api2.frontapp.com/contact_lists/{contact_list_id} The contact_list_id is the same as the contact_group_id https://api2.frontapp.com/contact_groups/{contact_group_id}/contacts https://api2.frontapp.com/contact_lists/{contact_list_id}/contacts The contact_list_id is the same as the contact_group_id https://api2.frontapp.com/teammates/{teammate_id}/contact_groups https://api2.frontapp.com/teammates/{teammate_id}/contact

1030
Javier - Developer Relations
kevin_pulido
kevin_pulidoConversationalist
asked in Developer Q&A
Reporting

We are looking for a report, that will provide the below information to export so that we can merge with our inbound phone traffic. DateHourInboxDirection

273
cat_apac
edison.pizarro
edison.pizarroFronteer
published in API news & updates
Manage ticket statuses through the Core APICORE API UPDATE

You can now manage ticket statuses through the Core API. Front released ticketing a couple months ago, which you can now access via the API if your company has the ticketing feature enabled. The following is a summary of the new ticketing functionality available in the Core API:Conversation responses return status_id, status_category, and ticket_ids fields. Search for conversations in the open, waiting, or resolved ticketing statuses via the is operator. Use ticketing filters in the q query string parameter when listing conversations. Access new Statuses API routes:  List company ticket statuses Get ticket status Update the status_id of a conversation. Update conversation reminders with a waiting status_id.

390
edison.pizarro
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin: spawn attachment preview

Is there a way to preview a message attachment from the Sidebar plugin, for example using the plugin SDK downloadAttachment()?I am currently only getting a File object returned from Front.downloadAttachment('msg_xxx', 'fil_xxx') with the following properties:lastModified:  1740416909060lastModifiedDate:  Mon Feb 24 2025 18:08:29 GMT+0100 (Central European Standard Time) {}name: "fd880b5930634b94bfa961a2b3815db2.jpg"size:  293622type:  "image/jpeg"webkitRelativePath: ""

212
NPdevs
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin: listTeammates()

A few questions regarding teammates:What would be a scenario where multiple teammates are returned by listTeammates()? Is the current front user always the first user in the array? Is there a better way of identifying the current front user from the plugin, ie. where only the current user is returned?

522
jason
Mark Mishyn
Mark MishynConversationalist
asked in Developer Q&A
Get a "seen" status of inbound message

Hello!I wonder why “Get message seen status” https://dev.frontapp.com/reference/get-message-seen-status API works only for outbound messages? Wasn't the initial idea to have a info WHEN a teammate has seen INBOUND message?{    "status": 400,    "title": "Bad request",    "message": "You cannot see seen status for an inbound message."}Why am I asking this? We’re implementing the Frontapp plugin which gonna track the time when a teammate seen a inbound message from a customer (to measure activity of diff(seen,archived)). There’re not those fields in the webhook triggers, so we can’t receive the time of “seen” activities. The plugin context API doesn’t have this data too.Also I see the internal CONVERSATION by ID request that returns the “seen” data for it. I think it can be useful for our task, but this data is not in the conversation PUBLIC API. Could you cover 2 questions please:1. How to get “seen” information per teammate for a MESSAGE?2. If for some reason (1) is not possible, how c

963
E
G
GlentkConversationalist
asked in Developer Q&A
Support for persisting multiple chat on same machine with different accounts

We have been integrating Front Chat into our app, and the experience has been great so far. However, we are facing a challenge with supporting multiple logins on the same machine.Expected Behavior:• When a user logs in, they should see the continuation of their own previous chat (if available).• If a different user logs in, they should only see their own chat history (or start a new conversation if no prior chat exists).Current Issue:Right now, when a new user logs in on the same machine, they see the chat history of the first logged-in user, which we want to avoid.We attempted using the shutdown() method from the Front Chat SDK to clear the chat on logout, but this also removes the previous chat history, preventing the original user from retrieving their past conversations when they log back in.can someone help me out on this matter? 

503
cat_apac
Reinier
ReinierConversationalist
asked in Developer Q&A
Update Conversation assignee API call

Hey all,I am trying to build a connection to Front to interact with the conversations, so we can assign the assignees to the conversations through the API. Using the example of the API documentation keeps giving me errors and I can’t figure out what is going wrong. I’m using the Update conversation assignee with the NodeJS example, but I keep getting an error:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.assignee_id: missing"]}}I’ve tried it with JSON and FormData, but the error stays the same, my latest example code is the following const frontUpdateAssignee = async ({ conversation, assignee, token }) => {   const options = {    method: "PUT",    headers: {      accept: "multipart/form-data",      authorization: `Bearer ${token}`,    },    body: JSON.stringify({ assignee_id: "tea_hjdlj" }),  };  const updateAssignee = await fetch(    `https://api2.frontapp.com/conversations/${conversation}/assignee`,    options  )    .t

404
Reinier
jason
jasonFronteer
posted in Developer discussion
Never miss an SLA, with Front Application Requests and PagerDuty

If your team has SLA agreements you can’t afford to miss, or you already page on-call teammates for urgent issues, you might want to consider automating this using Front Rules and Application Requests.This post will guide you through how to add a Front Application Request to trigger a PagerDuty incident, and how to enable that from a Rule in Front. 1. Create a PagerDuty ServiceThe PagerDuty Service is required as the “entry point” for creating the incident. When creating the PagerDuty Service, select the Events API V2 integration;Creating a PagerDuty Service2. Create your Front Application RequestHead into Front > Settings > Developers, and create a new App. Give it a useful name like “PagerDuty”. Click into the Servers tab in your new App, and create a server. The PagerDuty events API is hosted at https://events.pagerduty.com, so we can add that as the Server Origin value. No auth is needed here - this is specified elsewhere.Click Save. 3.  Add Application RequestClick into the

200
jason
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin SDK: fetchPath

Using fetchPath() I can retrieve the current conversation URL, but the function returns a Promise Object.How do I get the “PromiseResult” value from the object, ie. how do I get the path into a string?Front.contextUpdates.subscribe(context => { let path = context.fetchPath();}); 

842
NPdevs
rmace
rmaceConversationalist
posted in Developer discussion
Microsoft PowerApps

Does anyone have any insight or tips to share regarding using the Front API in PowerApps via PowerAutomate?  I've been considering exploring this possibility. 

110
rmace
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Knowledge base API is now live!CORE API UPDATE

We are happy to announce that you can now access knowledge base API endpoints through the Core API. These endpoints allow you to read and update your internal and external Front knowledge bases. With the API, you now have the flexibility to process your knowledge base content for various purposes, including advanced display on different websites and additional means of importing content. Read the docs on our Developer Portal to start using the knowledge base API endpoints.

44910
Javier - Developer Relations
ruturaj
ruturajFronteer
published in API news & updates
Access knowledge base URLs through the APICORE API UPDATE

We are thrilled to announce a new enhancement to our Core API knowledge base resources: Endpoints now return a slug for article and category pages! The slug is a user-friendly, readable string that can be used to construct URLs to your knowledge base articles and categories. This addition makes it easier than ever to integrate and surface your knowledge base content within the search results or display components of systems external to Front's knowledge base, such as a community hub or other resource center. The following endpoints return the URL slug in their response:List articles in a knowledge base Get a knowledge base article List categories in a knowledge base Get a knowledge base category To construct the full URL, use the following pattern:<protocol>://<domain>/<locale>/<slug> For example, if an article slug returns as /articles/57 ...the full article URL in the EN locale would be:https://yourDomain.com/en/articles/57 Happy coding! 

190
ruturaj
sudhanshu
sudhanshuConversationalist
asked in Developer Q&A
Clarification on userId Usage in Identify Users API

Hi,We are currently integrating the chat SDK into our apps, and while reviewing the documentation, we came across the Identify Users page.We have a few questions regarding the use of userId for identification, as we do not have user phone numbers in all cases and were hoping to use userId instead of email.Specifically, we would like clarification on the following: What is the userId? Is it an ID that we define within our system, or is it the contact ID generated by Front? Behavior when using a custom userId: If the userId is defined by us, will Front create a new contact when it encounters the userId for the first time, regardless of the email or phone provided in the contact object? If so, how can we prevent the creation of duplicate contacts? We already have a large number of contacts in Front and want to avoid duplication. Behavior when userId is defined by Front: If the userId is generated by Front, will it simply add the email and phone provided in the contact object to the e

667
sudhanshu
jamesai
jamesaiConversationalist
asked in Developer Q&A
Suddenly started getting error "Not delivered - connection issues"

 I have integrated the Chat Widget code in my iOS app. It was working very good.But today I noticed suddenly getting error in RED “Not delivered - connection issues” I have noticed the first message is delivered successfully but after that always getting the mentioned error.When I tried to run the code in my browser it shows AxiosError. What could be the reason?Here is my latest code<html> <body> <script src="https://chat.frontapp.com/v1/chat.bundle.js"></script> <script> function initChat(name, userId, userHash) { window.FrontChat('init', { chatId: 'ce4c58cd0f7cbcd3ed3eaf3b0b0XXXX', useDefaultLauncher: true, shouldShowWindowOnLaunch: false, shouldMobileReloadOnClose: true, name: name, userHash: userHash, userId: userId, onInitCompleted: () => {

645
R
chungkim
chungkimRookie
asked in Developer Q&A
Auth with the plugin

Hello, I’m looking to build a plugin for Front. The concern I have is about security. The recommended pattern to use token verification is embed the “secret” in the search param rather than a header.Is there a way to embed the token in the header of the request instead so that it’s not obvious from the url?https://dev.frontapp.com/docs/security#token-verification

1661
jason
jason
jasonFronteer
posted in Developer discussion
Application Webhook Template - TypeScript app deployed on Railway

I put together a simple TypeScript template app to reliably handle incoming Application Webhook events. It can be deployed to Railway in a couple of clicks.Where can I try it?You can install the template here → Front.com Application Webhook ReceiverHow does it work?At a high level, there’s an exposed API endpoint which you register with Front as the destination for for your webhook events.On receipt, various security and validity checks are performed, the event is added to a background processing queue, and the app quickly responds to Front, acknowledging successful receipt. You then have a secondary process monitoring the queue, which is where you add your logic to save the events to your own data store, or performing your custom business logic to handle them.What tech is used?This is a template which can be deployed on Railway in a couple of clicks. The API router and middleware is powered by Hono - a fast, lightweight web framework.The background job queue uses BullMQ, built on Redi

630
jason
M
MathewConversationalist
posted in Developer discussion
NetSuite

I’ll be working on NetSuite > Front.Just starting up the post, here!

5937
davidv123
wenyi_he
wenyi_heFronteer
published in API news & updates
New endpoints for downloading attachmentsCORE API UPDATE

You can now download attachments via the following resource-specific endpoints:Download attachment for a comment Download attachment for a message template Download attachment for a messageThe ability to download message template attachments is a new benefit. The other benefit of these endpoints is that Front validates that the requester has access to the resource in question versus only validating the attachment access credentials. Fetch attachments via their download URLFront recommends you fetch attachments via their download URL (which includes resource-specific routing) versus providing only the ID to the generic Download attachment endpoint. 

290
wenyi_he
siddharam_goranale91
siddharam_goranale91Conversationalist
asked in Developer Q&A
Store private app concfiguration in app settings

We have developed a custom app for Front to display insights, and we would like to store the app's configuration directly within the app settings for ease of access and management. Could you please guide us on the following points:Is it possible to store custom configuration data within the app settings in Front? If yes, what is the recommended approach or API to achieve this? Are there any limitations or best practices we should consider while implementing this functionality?Your assistance would be greatly appreciated, as it will help us optimize our app and ensure a seamless user experience.Looking forward to your guidance.

1646
justin
Maxime Haudebert
Maxime HaudebertFronteer
posted in Developer discussion
Post automatic comments in your JIRA issues when linking them in Front

This will help you make sure a Front conversation being linked to a JIRA issue will not go unnoticed. The idea here is to leverage our JIRA connectors through an app request rule that will automatically post comments in JIRA issues when those are linked to a Front conversation. Here’s how your rule should look like: This rule will trigger on app objects being added to a conversation, will check that the added app object is a JIRA issue, and will post a comment in that JIRA issue  This is the dynamic variable used to determine if the added app object is a JIRA issue This is the dynamic variable used to extract the JIRA issue key used to post the comment The comment body referencing the conversation ID to link JIRA users directly back to the conversationComment body:{"version": 1, "type": "doc", "content": [{"type": "paragraph", "content": [{"type": "text", "text": "New report for this issue (automated message)", "marks": [{"type": "link", "attrs": {"href": "https://app.frontapp.com/open

360
Maxime Haudebert

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