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Community topics about Front APIs and SDKs

387 Topics
allene
alleneConversationalist
asked in Developer Q&A
Front Analytics API - First Reply Time

I am looking to retrieve the First Reply Time for messages via the Analytics API. Maybe I am missing something, but this doesn’t seem to be available in the .csv downloaded. Is there a way to pull this metric via the API?

472
Maxime Haudebert
2 months ago
lucas
lucasRookie
asked in Developer Q&A
How can I get the chat_id of a telegram user, who started a conversation with my bot

I created a Telegram bot, linked to my inboxes, and I’m developping a custom integration to send advanced Telegram messages, how can I get the chat_id of this conversation (Telegram-one), so my integrated plugin can retreive it on the current/opened conversation?I managed to get the @username, I have my Telegram bot tokens, but no way to get the chat_id.

761
R
2 months ago
guillaume
guillaumeHelper
asked in Developer Q&A
Create an email with the Reply-to property

I want to send an email using the frontapp api. When the recipient of that email reply to that email, I want him to send that reply email to someone else. How to I set that Reply-to property when I create an email in front? This is the email header I want to set a value for: https://www.getresponse.com/help/reply-to-field.html

1392
guillaume
2 months ago
O
odarkthirtyRookie
asked in Developer Q&A
Chatbot Initial Message

Love all the new chatbot features - but when using chatbot a message is automatically hovering over the chat widget - is there a way not to have that and only have the chatbot start when a user actually opens the chat? It is quite annoying for customers to have a big bubble showing if they have no intention of chatting.  

2112
taryn
2 months ago
hello
helloRookie
asked in Developer Q&A
Publish Our App

We want our application to be used as public. That's why we filled out your form and sent it, but we haven't received a response from you for a long time. https://app.frontapp.com/oauth/authorizeWe do not want to receive this warning during authorize. We would be happy if you could help us. 

151
Javier - Developer Relations
2 months ago
K
kevinyConversationalist
asked in Developer Q&A
Recipient clarification for custom channel outbound messages

I’m currently using the custom channel API to send messages into a channel. When replies are made, we get a call on the outbound endpoint. I would like further clarification on what the recipients array is supposed to represent in the payload of that outbound call. It looks like there can be two recipients, with roles “from” and “to”. If I want the user handle of the original message that started the conversation, is it reliable to pull the recipient with role = “to”? Or is that meant to represent something else? Thanks!Kevin 

232
K
3 months ago
scott
scottRookie
asked in Developer Q&A
How to change the size of the chat widget's close button on mobile?

Good morning,When using front’s chat widget, the size of the close button is very small making it difficult to close when on mobile. This is particularly bad because if you miss the `x` button it opens up front chat.Is it possible to change the size, maybe by passing an option to `window.FrontChat("init", { … }` or by styling with css? Thanks,Scott attached below - a screenshot of the small `x`: 

1181
R
3 months ago
K
kevinyConversationalist
asked in Developer Q&A
Testing environments and api tokens

If we’re using api tokens, what’s the preferred way to handle different environments like staging and production? I would want to ideally create separate tokens based on what data they can access, but it looks like access control is not that granular. If I create a token with “shared resources” access, it basically gives access to everything that is shared. Should we be creating a different workspace instead?

483
R
3 months ago
D
d.herrmannConversationalist
asked in Developer Q&A
Can i download a message (email) as msg file via Core API?

Hello, I want to download a message (email) as msg file-type via Core API. It’s possible?

462
D
3 months ago
amberlyb
amberlybEnthusiast
asked in Developer Q&A
Front API & Contacts

Hi! I have a few questions/comments: Is there a way to export Front contacts just from individual Lists or Accounts, rather than the entire contact list only?  Can Front’s AI suggest changes to contact details, such as:When the contact name format is "Last name, First name" and switch them around Suggest the job title in a signature as their description Suggest the phone number in a signature as phone (and allow extensions)From Front’s API, getting contact details returns "handles" which is a list of all emails and phone numbers in one field. It would be great to get emails and phone numbers separately—even better if there was a "primary" email address.Thanks for the help! 

531
jason
3 months ago
Andy
AndyFronteer
posted in Developer discussion
Python code to merge Inbox exports

Hi Front Community! A lot of times you might need to request a full (or multiple) inbox export from Front Support. These exports follow the following file structure:Inboxes → Inbox → Conversation → Messages.csvThe export format provided can make it challenging to get a clear overview of all messages within an inbox. This is a common issue for teams that frequently conduct inbox audits to review messages for analytics or other purposes.To address this, I’ve developed a Python script that consolidates all messages.csv files from Front Support inbox exports into a single consolidated Messages CSV file for each inbox:import osimport csv'''This is for a multiple inbox export.Please note if the exports are quite large you should consider chunking output CSVs. This is because applications like Excel have a row limit on CSVs that is just over 1 million.Expected file structure is:Inboxes -> Inbox folder -> Conversation folder -> Messages.csv'''# Path to the Inboxes folderparent_folder_

652
Andy
3 months ago
K
kevinyConversationalist
asked in Developer Q&A
Async message creation

We want to use channels to support facilitating messaging in our app. At first, it looks like custom channels could work pretty well. The only issue is that when a message is first created by the “Receive custom messages” endpoint, we can’t immediately follow up with a query to get the message and conversation id because the message creation is apparently asynchronous. That would make our implementation more complex because we would have to retain the body of the message on our side in order to play back what was sent by the user while we wait for the message to completely flow through Front’s system. Would this be any different if we used application channels instead of custom channels- is the message creation also async when using the “Sync inbound message” API? Thanks!

995
justin
3 months ago
zoe
zoeRookie
asked in Developer Q&A
Create new draft API endpoint

Is there an API endpoint that would allow me to create a new draft?

301
justin
3 months ago
Dinesh
DineshRookie
asked in Developer Q&A
Need Help - Pretty Urgent

Hey,We tried setting up a standard email address in Front and when we tried to authenticate using Gmail account. We Receive the following Error.Despite the fact that in google admin console. - Front is added as a trusted app. The error exists. Please do help.

281
justin
3 months ago
Richard Developer Platform
Richard Developer PlatformFronteer
published in API news & updates
You can now manage teammate groups via the APICORE API UPDATE

We are excited to announce that you can now manage teammate groups via the Core API! Teammate groups allow you to create centralized lists of users that make it easier to manage shared inbox and contact access. We’ve added 14 endpoints to help you fetch, create, update, and delete teammate groups or related access like inboxes or teammates within the group. Some example endpoints include:List teammate groups Create teammate group Add teammate group team inboxes Add teammate group teammates Add teammate group teams Check out our Developer Portal for the full list of endpoints. Happy coding!

580
Richard Developer Platform
3 months ago
JohnW
JohnWSmart Cookie
asked in Developer Q&A
Website Form Submission to a Forms Channel using Gravity Forms

Can Forms Created in Gravity Forms be used with Front’s Forms Channel?  We’re in the process of updating our website.  We currently use Gravity Forms to build forms and collect contact and quote requests.  “Ideally,” we would like to continue to use Gravity Forms, with Front’s “Form Inbox” functionality.  Is it possible to use Gravity Forms with Front’s Forms Channel?Related:  I was surprised neither Gravity Forms nor any other Web Forms solution was present in Front’s Integrations Directory.

783
JohnW
3 months ago
Icarus
IcarusConversationalist
asked in Developer Q&A
How do you actually set the value of a custom Account field?

I’ve added a custom Account field. But it has no value. How do I actually set the value? I can’t find this anywhere, and the documentation says nothing about it.I was under the impression a custom field for the Account itself allows you to set a global field value that can be added into signatures, for example.

585
Andy
3 months ago
xtalitygt
xtalitygtEnthusiast
asked in Developer Q&A
OAuth 403: Unauthorized client

Hey, we’re trying to integrate our analytics platform using OAuth.We’ve created an app and copied correctly the client_id, added the redirect urls in the Oauth page as specified and followed the docs but in the Request authorization step we get: “403: Unauthorized client”What is the meaning of this response, please?

631
jason
4 months ago
ray_holland
ray_hollandRookie
asked in Developer Q&A
API Create conversation with attachments SMS Filename

I’m trying to send a SMS message on a Twilio channel using the API and Postman with a contact card / vcard and it doesn’t appear to play well with attachment files. Or maybe something is missing in the documentation.I get a success response, and the sms comes through with the attachment, however the attachment doesn’t use the name or the file type so the user can’t just tap the attachment to add to contacts.It does show up correctly in the Front UI.From API Response:"attachments": [ { "id": "fil_231iuypv", "url": "https://equipmentshare-com.api.frontapp.com/download/fil_231iuypv", "filename": "vcard.vcf", "content_type": "text/x-vcard", "size": 2238, "metadata": { "is_inline": false } } ], How the message comes through. It shows as a plain text file that you have to download, then rename to open. It should use the name provided from Postman. 

1894
jason
4 months ago
B
brentonpRookie
asked in Developer Q&A
API support for Linked Conversations?

Hi all, How are linked conversations represented in the API? Specifically about talking the new feature from this past November:  There’s a notion of Links in the API, and an ability to connect them to conversations, but that seems to be primarily for external links. Are linked conversations treated as Links in this way, just that they’re internal ones? Would they have a guaranteed/stable “type” field? Or are they accessible/editable in some other way? Thanks!

441
R
4 months ago
kap
kapFronteer
published in API news & updates
You can now update and pin comments via the APICORE API UPDATE

We are pleased to announce that the Core API now supports:Updating comments via the API—Using the comment ID, you can update the body or the pinned status of the comment. Controlling whether a comment is pinned in the conversation—A pinned comment is displayed in the pinned comments link within the conversation UI. You can mark a comment as pinned via the API using the new is_pinned field, which is available when adding or updating a comment and in all comment responses. Let us know if you have any feedback in the comments below, no pun intended.

730
kap
4 months ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Another update on Chrome's third-party cookie deprecation affecting Front pluginsIMPORTANT

On July 22, 2024, Google released a blog post indicating that regulators may allow the continued use of third-party cookies if users opt into them. If this turns out to be the case, it will still be important to provide alternatives to third-party cookies for those users who do not consent to the use of third-party cookies, as noted in our original post. However, Google continuing to support third-party cookies would allow you to keep using these cookies in Front plugins if you have control over the browser decisions of your users (if all your plugin users belong to your company, for example).

1240
Javier - Developer Relations
4 months ago
farmhand
farmhandRookie
asked in Developer Q&A
2 Channel Limit for Development Account

Front does not support a development sandbox, so we setup a separate Front instance to build our app integration. We are hitting the 2 channel limit on the free plan, so we are not able to test all 3 channels that we support: chat, SMS, and email. Is there a way to get our staging instance upgraded at no cost? Or is there some other way to configure our paid Front instance for use in a staging/development environment?

541
Javier - Developer Relations
4 months ago
G
gabor_gyRookie
asked in Developer Q&A
Automated assignment and snoozing

Hey everyone, I am in need of some assistance.I am currently working on a feature where once an email is sent, we want to assign a specific user to the conversation and also immediately snooze.The good thing, is that both assignment and snoozing works just fine, but… for some weird reason, the newly snoozed email stays in the ‘Open’ tab of my inbox rather than moving into ‘Snoozed’.  When I scroll to the bottom of the conversation, I can also see an orange notification bubble which does confirm that it has been snoozed ⬇️ Is anyone able to help me with this?Kind Regards,Gabor

521
cat_apac
5 months ago
gch
gchConversationalist
asked in Developer Q&A
Triggering pre-approved WhatsApp template through the API

Hello everyone, In this thread it states that it is not possible to reply to WhatsApp threads with a mimicked template body:  I was wondering what happens in the following scenarios:   a. If I have pre-approved templates for WhatsApp that I can trigger from the UI. Is there a way to trigger them from the API ?   b. If yes, is there a way to reply with one these templates as a follow up to the users answer through the API ? Thank you for your time. - George  

1072
gch
5 months ago

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