We have API integration with FrontApp for many years using our live account. We need to build an application channel for internal use only that will be used to handle specific type of group messages not currently supported by FrontApp.
I already setup the developer app and application feature is installed. The app is verified and the webhook is working when I create messages on FrontApp directly.
I am trying to sync an external message back into the channel, but I am getting this error
“Only partners can access channels. Please see https://dev.frontapp.com/docs/channels-overview for access.”
I looked at the documentations and it requires the app to be developed before I can get a partner account, but I can’t develop the app if I can’t sync the messages.
Again, this is for internal use only. The reason we are choosing application app instead of custom channels is custom channels can’t "Compose new outbound messages with replies threaded in the same conversation"