Chatbot Initial Message

  • 28 July 2023
  • 1 reply

Love all the new chatbot features - but when using chatbot a message is automatically hovering over the chat widget - is there a way not to have that and only have the chatbot start when a user actually opens the chat?


It is quite annoying for customers to have a big bubble showing if they have no intention of chatting.




Best answer by Support Engineering 28 July 2023, 22:26

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1 reply

Userlevel 1
Badge +5

Hi there,

We don’t currently have the ability to customize whether or not the welcome message is shown when visitors visit your site, but I would suggest that you add this as an idea in our community. and you can be notified when it’s implemented!