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Highway Integration Enhancements: New "spoof warning" workflow and cleaner dynamic object variables If you had configured the Highway dynamic object configuration per our tutorial prior to May 31st, 2024, then the configuration contained errors that could lead to false positives for the fraud use case described in the tutorial. It also did not include the spoof warning property from the Highway API. Our tutorial now reflects the correct setup, and we’ve created a migration guide to make it easier to know exactly what changes to make (limited only to the fraud use case). When you complete the changes,

Hello everyone,We are planning to create custom fields for both contacts and dynamic objects and import data through API to get the most up to date data in Front. So far so good. Now we were wondering if it’s possible to send data back as well. So let's say a certain custom field is manually adjusted/updated in Front, is there a way to send that updated data back? We had hoped to use the webhooks for that but it seems like the events for webhooks do not include events for that purpose.Also, I believe that until a few weeks ago there was the possibility to use webhooks in rules? I don't see that option anymore. Can anyone confirm or am I mixing things up?

I recently got an error calling the `messages` api but the error was truncated. Is there a place I can see the full error? [2024-05-27 22:35:20] production.ERROR: HTTP request returned status code 400:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.to: should (truncated...) {"exception":"[object] (Illuminate\\Http\\Client\\RequestException(code: 400): HTTP request returned status code 400:{\"_error\":{\"status\":400,\"title\":\"Bad request\",\"message\":\"Body did not satisfy requirements\",\"details\":[\"body.to: should (truncated...) 

Hi all,I can’t see, inside the API Reference, a way to list messages based on specific criteria such as from/to adresses, dates, or even a Conversation IDIt seems Events could be used for this intent but I can’t find a way to filter the events I list based on the type = message (seems type can’t be used as query filter ‘q’)…Is there any way you can think of to identify whether or not, a message has been received:Within 24hours From a specific email address Containing a specific keyword inside the subject or body oThanks you so much for your help guys !Cheers,Sacha

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment obje

I think the developer documentation under your “Guides” section needs to include a page on how to link to messages and conversations in the Front web app.I went to the high level “Guides” section hoping to find information on this, and couldn’t, so had to turn to Google and found two related conversations in these forums from other users who had the same question:In both instances, there were confusing responses from the Front team that the links returned from the API under the _links property could be used to link to the Front app, however this is not the case. You n

Hi there, Is it possible to get a list of contacts by a custom field value? I’ve got a scenario where I need to apply some updates to contacts based on an account number, which we stamp on the contacts as a custom field. In our internal systems we have no idea which contacts in Front are linked with which account numbers as our internal systems allow a contact to exist against multiple accounts/branches, in Front however the contacts are stamped with a single account number, which users can edit in Front.

Good Morning all, I have been developing performance metrics based off the analytics exports for activity, and have encountered a use case I wish to accommodate. I want to know the amount of time between a snooze expiring and action being taken on a case. the activity dataset currently holds when a snooze was initiated, but as neither the expiry date/time or length of snooze. Is data on snooze expiry/length stored elsewhere? I’d appreciate any assistance on this, Chris.

On September 1st 2024, we will be introducing E.164 phone number normalization to the Front API to address issues caused by inconsistent phone number handles attached to contacts. Phone number handles for contacts in Front can be created via the API, the Front contacts manager, incoming messages in channels, CRM contact syncs, and CSV import of contacts. With so many different ways of creating contacts and storing phone numbers for those contacts, it’s important to normalize the data because the different input formats can lead to duplicate contacts and related search issues. To prepare for this change, make sure your API requests (including those made through the Zapier integration) are sending valid phone numbers with the country code included. Country codes must be preceded by a plus (+) sign. Read the “Potential impacts” section below

I’m new to front and new to apis so forgive me if this is simple but any help would be greatly appreciated. We use an ITSM tool called Autotask and I’m trying to create dynamic variables in front that recognise autotask ticket numbers (T20240518.1010) and then using the autotask API pull through details about the ticket. I’ve got the connection to autotask working.The difficulty I’m facing is trying to get the target URL to work. It’s thishttps://ww16.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?workspace=False&mode=0&TicketID=TICKETIDUnfortunaltey TICKETID isn’t the ticket number mentioned above, it’s a separate 6 digit number.So….I’m creating a dynamic variable that uses the autotask API to get the ticket ID when inputting the ticke

Hi.I’m trying to embed an app with react-router as a sidebar plugin, but navigation doesn’t work because of iframe’s sandbox prop (absent allow-top-navigation-by-user-activation?).Is there any way to edit sandbox prop? Thank you in advance.  

Hi there! I’ve been tasked with pulling data from a few different inboxes starting from a certain time.I’m trying to use the `q[after]` parameter, but it doesn’t seem to work- it just gets ignored completely. My request is as follows: /inboxes/<inboxid>/conversations?after=1715382074&limit=10&q[after]=1715382074&q[types][]=assigned&q[types][]=unassigned&q[types][]=archived&q[types][]=deleted&sort_by=date&sort_order=ascWhich, more legibly, looks like this:/inboxes/<inboxid>/conversations{ after: 1715382074, limit: 10, sort_by: date, sort_order: asc, q: { after: 1715382074, types: [assigned, unassigned, archived, deleted] },}As you see, the `after` parameter is included in both the top level params and nested under the `q` param. We’ve tried both ways and they are bot

Hi! I am trying to re-create metrics for our own reporting in Tableau but I have a hard time with new and archived conversations. I went through the documentation, and timezone differences are excluded as an error too.New conversations: (https://help.front.com/en/articles/2310)I set new_conversation attribute to true (I assume it’s a flag) and excluded conversations without message_idI still get less than in the front overview reportArchived conversation: https://help.front.com/en/articles/2396For this, I couldn’t find a flag, so I wrote a query in Snowflake. If the last ‘type’ is archived or snoozed, then I counted the conversation ID.max_message_date =

Hi, I’ve built a front sidebar plugin a couple of years ago and I was using the auth_secret to authenticate the users from front to my app, before I was doing something like:export function getInstallationInformation(callback) { callback = once(callback); Front.contextUpdates.subscribe(context => { callback({authSecret: context.preferences.authSecret}); });}Now I’m refactoring the plugin, and I noticed that in the docs it says that the auth_secret is going to be sent in the URL.Does front still support the the context.preferences ?Thank you!

I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839&q[types]=message_bounce_error&q[types]=inbound&q[types]=outbound&q[types]=out_reply&q[types]=sending_error&q[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after

I see a google drive and Dropbox plugin. Is there an idea to also develop a plugin for SharePoint / OneDrive. Where you can easily select documents to share them with a client or directly upload files from mails into SharePoint?

Based on recent developments, we’ve updated our original post on handling Chrome’s third-party cookie deprecation to note the following:Google has postponed the deprecation to Q1 2025 (originally Q3 2024) We now also recommend the Storage Access API as a viable solution to handling the deprecation, in addition to CHIPS. More details in the original post. We’ve linked to an example of handling partitioned cookies in Next.js for a Google Sign In authentication flow.

I used to receive email notification of changes to the API functionality.I recently found that the maximum limit parameter for an event fetch has been reduced from 100 eventsto 15 events, but I had not received an email relating to this.Do such changes still get announced to an email distribution ?

how to Change tags name 

Due to breaking changes in Postman, the Postman collections previously supplied in our Developer Portal can no longer push changes to forks. To obtain the latest Postman collections of our Core API and Channel API, create new forks from the following links:Core API collection Channel API collection These forks should be able to pull changes as expected whenever we update the source collection. Thanks for being part of our Front developer community!

I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain.  I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity.  Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input.  I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked.  My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’

Hello,When using the Core API to create a new conversation and signature has dynamic variables such as {{user.name}}, it appears that it does not populate with the user name and just sends exactly that text {{user.name}}Is this a bug?If yes do you have some time line then it will be fixed?

I understand that the external ID can be set when creating an account, but I need to update the external ID after the account has been created. The documentation does not mention how to update an external ID. I attempted to patch the update using 'external_id', but this approach was unsuccessful. One possible workaround is to automate the process of deleting the account and recreating it with the correct external ID, although I would prefer to avoid this method.     

How can I get the tag id for a tag if I only know the tag name?Other than list all the tags with the API https://dev.frontapp.com/reference/list-tags and then search the tag name one by one, if there is any other way to do this?

Hi! I'm currently working on a use case within my company where we need to list conversations of a specific recipient, sorted by creation date. While the Search conversations endpoint seems promising and returns the created_at field, the conversations aren't sorted accordingly. Is there a way to sort conversations by created_at field in Search conversations endpoint? I'm unable to use the List conversations endpoint due to the need to filter conversations by recipient. Any insights or suggestions would be appreciated. Thank you in advance!