I am looking to retrieve the First Reply Time for messages via the Analytics API. Maybe I am missing something, but this doesn’t seem to be available in the .csv downloaded. Is there a way to pull this metric via the API?
Hi allene, that’s correct! Our report endpoint will likely yield the data you’re expecting.
https://dev.frontapp.com/reference/analytics
https://dev.frontapp.com/reference/create-analytics-report
Let us know should you run into any issues 😊
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