I am looking to retrieve the First Reply Time for messages via the Analytics API. Maybe I am missing something, but this doesn’t seem to be available in the .csv downloaded. Is there a way to pull this metric via the API?
Solved
Front Analytics API - First Reply Time
Best answer by Maxime Haudebert
Hi allene, that’s correct! Our report endpoint will likely yield the data you’re expecting.
https://dev.frontapp.com/reference/analytics
https://dev.frontapp.com/reference/create-analytics-report
Let us know should you run into any issues 😊
Replying to my own question - I think I need to be using the Create / Fetch Report instead of Export. Will test this and close if resolved!
+5Hi allene, that’s correct! Our report endpoint will likely yield the data you’re expecting.
https://dev.frontapp.com/reference/analytics
https://dev.frontapp.com/reference/create-analytics-report
Let us know should you run into any issues 😊
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.