Developers

Hi, I’m currently working on a plugin that converts email messages to PDFs. To be able to do so, I need to know which messages are currently being selected by the user. However, there does not seem to be a way to list currently selected messages in Front’s context API, and to my knowledge we can only retrieve ALL of the messages inside a selected conversation using listMessages. I would really appreciate if someone could give me pointers on this. Thank you 😄.

You can now add channel types as features to Front apps. This makes it much easier to create new channel types, eliminating the need to submit a form and request channel credentials from Front. Instead, you can configure a server for your channel and obtain the App UID and App secret directly from your app settings. As part of this change, “partner channels” have been renamed to “application channels” to emphasize that you can now self-serve channels through the Front apps available on the Developers page in your Front settings. The functionality of applicati

Hello. I am looking for suggestions, tried sales and sent a support ticket, but there is no reply. I would like to set up my clients as individual, siloed TEAMS. They would have full access to the other users on their team (all 50 users at a salon), 100 users on another team at an insurance company, and 5 people on another team at a dance studio for example. The idea is that the Salon would have about 50 people doing scheduling, having a shared inbox, individual google business emails etc. They could use Front, well, like Front.  But, today, when I started to set them up, I noticed a user in 1 team can see ALL of the other members of every other team, this does not seem right to me.  In fact, my client noticed it before I did and was like why do I see this person and that person, who are those people? I want to add them to MY account so I can get stuff pushed to me from them that I need to take care of, and they can share messages and chat with each o

Hello, I’m setting up provisioning in JumpCloud, and I must enter SCIM details for Front manually.  I’ve made an auto-provisioning token, but I still cannot connect to the SCIM server.  My gut feeling is that the SCIM server has a different base URL than https://api2.frontapp.com, but I’m not sure because I can’t find any documentation. Thanks in advance for any help,Brodie 

Hello,I need to know if I can connect Front to the Mulesoft application.The goal is to automatically send 100% of the documents received in Front, regardless of the channel, to Mulesoft, so that we can then read them and connect them to our Home Made CRM (possible from Mulesoft)Outlook can receive the mails, and send them to Mulesoft, but:I don't use Outlook of course Front receives a lot of What's App too, that's why the sending has to be done between Front and Mulesoft directlyThanks for your help! Jérémie

Hello all!I am finding that the plugin sdk does not allow for CRUD operations on front contacts. Is this correct? If this functionality is not available I am assuming I need to work with the core API.Is there a javascript library to work with the core api?

I am noticing that the is_spammer field is not returned from calls to GET contacts/{contact_id}.I am trying to add the ability to mark as spammer the contact from a plugin.Im using a php backend and the response body does not include the is_spammer field.Is there something I am doing wrong?

I’m working on a plugin which needs to list and parse messages and discussions using context.listMessages() and context.listComments()I ever receive the whole conversation, only the first 20 discussion messages and in the case of emails 3, even though the conversations contains many more.If I understand the docs correctly, I should use the nextPageToken form the response, in order to read more/all messages. I did this according to the documentation (see code below) This however, makes no difference and I still receive 3 or fewer emails.   const listAllEmails = async () => { const emailList = await context.listMessages(); let nextPageToken = emailList.token; const emails = emailList.results; while (nextPageToken) { const { results, token } = await context.listMessages(nextPageToken); nextPageToken = token; emails.push(...r

Hello,I am new to development and was wondering if anyone has made a SDK to connects Front to Hubspot?Ideally, we would want to make a plug in that would give us more options when creating a deal in Hubspot from the sidebar of Front.Any assistance on how to get started? Our first thought was Retool

At Front we’re constantly looking for ways to improve our product, and direct feedback from customers is one of the key influences on our product roadmap. The ideas portal below is the best way to share product feedback with our product team. Guidelines for submitting Ideas:Be sure to search for similar ideas that have already been posted. This helps to avoid duplicates and will save you time from typing out a new Idea. You can comment on an existing Idea to add additional details that would be helpful for our team to consider. Be as detailed as possible: when describing your idea, please provide as much detail as possible, including example use cases and why the feature would be valuable to you. This helps our product team better understand the potential impact of your idea. Submit one idea at a time: this makes it easier for our product team to review and tr

Building a Core API integration? We now offer a sample application that demonstrates How to import messages and conversations Setting headers and attachments Rate limiting Head to our Developer Portal to check it out!

Hi,I am currently visioning kind of an order recognizion plugin which potentially could automatically detect which orders does the conversation consider.Idea behing this is that we currently do add the Message ID of received orders to the order itself while adding it to our ERP. This helps greatly but I’d like to make it even easier and potentially with added possibility to even edit the orders via iFrame element within Front.But to make it happen, I would need to know if it’s even possible to create a plugin with a function to detect multiple Message ID:s from conversation (and then do the math with the data which comes from the ERPs server)?What do yo say? Would it be possible or would you have better ideas? 😊

Hi,I’m building a plugin to save a message’s attachment and send it directly to a Google Drive. The problem I’m facing is that the context.downloadAttachment() function is returning a broken file: // attachments state contains message_id and attachment_id of all the conversation's attachments const handleAttachmentDownload = (index) => { context.downloadAttachment( attachments[index].messageData.id, attachments[index].attachmentData.id ) .then((resp) => { console.log(resp) setPreview(URL.createObjectURL(resp)) }); };The promise is successfully returning a File but as we try to handle the file (previewing or sending it to a google drive it for example

If you’d like to offer customers a way to chat with you on your mobile app, you can now implement the Front Chat widget in your app using a webview. The webview has full parity with all Front Chat features, including access to the Chat Widget SDK. Refer to our Developer Portal for instructions on installing Front Chat on your mobile app.  

Hi all, Not sure if this is the correct location for this. I run a Technical Support team and we have inbound via email and WhatsApp as well as Zoho CRM tasks.  Zoho Desk didn’t work out for us as it would not work with custom modules of CRM. We don’t a yet have a developer.  Front looks like it may suit us but we use personal email, shared team inboxes and we also use WhatsApp groups that involve the team but also customers in those groups. Can Front work with WhatsApp groups (as well as 1 to 1 WhatsApps) and Zoho tasks?

Might be a big of a long shot, but I was wondering if it’s possible / what it would take to mimic the behavior of the Linear.app integration of linking a Front ticket to a Linear issue. I examined the requests that are sent when linking an issue from Front, and it seems there are a fair few things that are required to make that happen. Is there any way to trigger that programmatically? Or can anyone help with the steps required to replicate that behavior? Thanks for any help!

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

Hello; In an effort to not miss clients contacting salespeople who have departed our company, I am modifying my offboarding script to add the user’s email to an ‘inactive’ inbox that only managers have access to.  I can successfully convert the Google user into a group and add it to the inbox, but if the user had their email set up in Front I get a “duplicate channel” error and have to go into the UI to manually delete the user and their private inbox.  Is there a way to manage this offboarding flow outside of the the UI? 

Is there a way to fetch/list only intercom conversations using the conversation api ?

The Front UI Kit is now officially out of beta!  The Front UI Kit a set of React components that help you build plugins. The Front UI Kit includes buttons, menus, date pickers, and many other useful and common plugin components. Using the Front UI Kit should help you save on development time and provide your plugin users a set of well-tested and familiar components to interact with.Learn more on our Developer Portal.

Hello,I would like to know if when refreshing an access token (point 4. here : https://dev.frontapp.com/docs/oauth), the previous token is disabled even if his 1 hour lifetime is still ongoing, so there is only one token that is being replaced each time we do a refresh call to your API?Or the previous token is still valid till the end of his 1 hour lifetime ?Thank you in advance for your answer.

We would like to start measuring our shared inbox usage compliance, and we want to get insights from an analytics standpoint (volume for instance). We want to look into the ratio of messages one sends (either through Shared Inboxes or Individual Inboxes).

I am working on using the Front API to get some data we need into our BI Tool to analyze it, but I have a few questions. Basically, I need to get from the API the same data I get if I go to Analytics and get a Message Export. I wasn’t quite able to exactly that in the API so I just need a little direction on where to find it.We will also need the export to contain messages from personal inboxes. 

We are currently in the process of building an integration with Front. For our use case, we found the `List Events` API here, to be suitable. We want to only list archive events in a certain time window, and for that, we have tried using the `q` parameter, as mentioned in the document, but it doesn't seem to work, the response always contains all the events, irrespective of the query we use. Attaching a few curls we have tried curl --request GET      --url 'https://api2.frontapp.com/events?q=types%3Aarchive'      --header 'Accept: application/json'      --header 'Authorization: Bearer TOKEN'curl --request GET      --url 'https://api2.frontapp.com/events?q=after%3A1651470943.000'      --header 'Accept: application/j

We utilize our own plugin integration to pull customer data on each inbound data for our sales reps to see.We capture the customer's email address using "emailaddress = context.conversation.recipient.handle;"This is working fine except for our contact forms on our sites. These all send and are properly signed from noreply@domain.com. So we are unable to lookup the customer email in our system... The customer email is set in the reply-to field of the email. Our plugin works as expected as soon as the sales rep hits reply - the front conversation recipient changes at that point to the 'reply-to' address.How can we pull the reply-to address in our plugin from the initial load before hitting the reply button??