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brian_smith
brian_smith
Conversationalist
May 30, 2023
Solved

Where do Webhook URLs come from?

I’ve got an Inbox, with the Twilio-WhatsApp channel defined. In Twilio, I want to have it configured to call a webhook when a message arrives. The format of the webhook is https://webhook.frontapp.com/sms/<something>.  My question is: where does the URL come from? 

evanoAnswer
Fronteer
May 31, 2023

Hi brian_smith,

When creating a new Twilio or Twilio-WhatsApp channel in Front, we generate a unique, secure webhook for incoming messages.  This is unique for every channel created and you’ll use it when configuring WhatsApp senders’ webhook URLs:

https://help.front.com/t/q5ck1k/how-to-set-up-a-twilio-whatsapp-inbox-in-front#part-3-updating-your-webhook-configuration-in-twilio

 

We only set this webhook in Twilio’s configuration at the time of channel creation.  If for some reason you’ve lost your webhook URL, please don’t use another channel’s webhook.  Instead, contact support@front.com and we can provide it!

Evan - Lead Technical Support Engineer
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2 replies

evanoAnswer
Fronteer
May 31, 2023

Hi brian_smith,

When creating a new Twilio or Twilio-WhatsApp channel in Front, we generate a unique, secure webhook for incoming messages.  This is unique for every channel created and you’ll use it when configuring WhatsApp senders’ webhook URLs:

https://help.front.com/t/q5ck1k/how-to-set-up-a-twilio-whatsapp-inbox-in-front#part-3-updating-your-webhook-configuration-in-twilio

 

We only set this webhook in Twilio’s configuration at the time of channel creation.  If for some reason you’ve lost your webhook URL, please don’t use another channel’s webhook.  Instead, contact support@front.com and we can provide it!

Evan - Lead Technical Support Engineer
brian_smith
brian_smithAuthor
Conversationalist
June 1, 2023

Thanks, Evan, I did just as you said, and the Webhook URL worked perfectly!

 

Regards,

Brian

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