Get all contacts in conversation

Question

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:

a team member
a user
a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages

I have a conversation ID, and based on that I need to get all conversation participants.

https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message)
https://dev.frontapp.com/reference/get_conversations-conversation-id-followers -- only gets the team member

How do I get all the participants?

evano · Accepted Answer

Hi,Currently, retrievinga full list of recipients for any conversation via the CoreAPI requires listing the conversation’s messages:https://dev.frontapp.com/reference/get_conversations-conversation-id-messagesEach message in that list contains arecipientsarray. Combining allrecipientsarrays into a single Set will provide all contacts in the conversation. You can useauthor_idon those messages to find teammate participants.I would advise against using the GetConversation Followersendpoint because teammates can muteconversations after participating. After muting, teammates won’t appear in this list.I recommend that yousubmit a Product Ideato our Product team for a List Conversation Recipientsendpoint to see if this is something we can support in the future.

jchadwick · Answer

I would like to see this, too.Product idea submitted!https://front.ideas.aha.io/ideas/PRD-I-4733

Reply

Sign up

Use your Front credentials

Login to the community

Use your Front credentials

Scanning file for viruses.

This file cannot be downloaded