Is there an API endpoint for Conversation/Message opened.This datetime is referenced in the Analytics Report for Handle Time.

Enthusiast

Solved

API endpoint for Conversation/Message opened?

Is there an API endpoint for Conversation/Message opened.

jasonAnswer

Fronteer

Hi Brent, Unfortunately this raw data is not exposed directly via the API.

Feel free to head to our Ideas portal and make a case for this if it would be helpful to access this data!

jasonAnswer

Fronteer

Hi Brent, Unfortunately this raw data is not exposed directly via the API.

Feel free to head to our Ideas portal and make a case for this if it would be helpful to access this data!