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API endpoint for Conversation/Message opened?

  • 27 April 2023
  • 1 reply
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Is there an API endpoint for Conversation/Message opened.

  • This datetime is referenced in the Analytics Report for Handle Time.
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Best answer by jason 28 April 2023, 00:08

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Hi Brent, Unfortunately this raw data is not exposed directly via the API. 

Feel free to head to our Ideas portal and make a case for this if it would be helpful to access this data!

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