Is there an API endpoint for Conversation/Message opened.
- This datetime is referenced in the Analytics Report for Handle Time.
Solved
API endpoint for Conversation/Message opened?
Best answer by jason
Hi Brent, Unfortunately this raw data is not exposed directly via the API.
Feel free to head to our Ideas portal and make a case for this if it would be helpful to access this data!
+8Hi Brent, Unfortunately this raw data is not exposed directly via the API.
Feel free to head to our Ideas portal and make a case for this if it would be helpful to access this data!
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