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Import a message in an existing conversation using the API

  • 23 May 2023
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Hello,

 

How can I import a message into an existing conversation using the API ? We are trying to make a chat-like interface with which our client will send mail that should be imported through the FrontAPI

 

Thanks,

 

Best regards,

Anthony

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Best answer by jason 23 May 2023, 17:30

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Hi Anthony,

 

Assuming you’re using Application Channels, this is a core supported feature of the inbound/outbound message API; you’d simply set the metadata.external_conversation_id field when importing messages into Front to dictate how they should thread. (See POST channels/{channel_id}/inbound_messages REST API docs for full details).

 

Thanks

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