We used the “Create Draft Reply” https://dev.frontapp.com/reference/post_conversations-conversation-id-drafts
In the API, it requires a channel_id which is only optional when we simply reply the conversation https://dev.frontapp.com/reference/post_conversations-conversation-id-messages
Where should I get the channel_id? I want to make sure the channel_id is the same as the inbound message that I creating draft for. I looked through both the conversation and message entity, there is no channel_id.
Best answer by jasonView original