Hi,
I know you have the Update conversation API endpoint for moving a conversation to another inbox but is there some way to move messages to another folder in the same inbox?
Thanks!
Raul Gonzalez
Answer
Can I move a message to another folder?
+1Best answer by Support Engineering
Hi Raul,
Can you please elaborate more on your ask? Folders within Front are just inboxes without connected channels, so it’s not possible to have a folder exist within an inbox also, which means that it’s not possible to move a message to another folder within the same inbox as that structure is impossible within Front.
Hi Raul,
Can you please elaborate more on your ask? Folders within Front are just inboxes without connected channels, so it’s not possible to have a folder exist within an inbox also, which means that it’s not possible to move a message to another folder within the same inbox as that structure is impossible within Front.
+1Hi,
Thank you for your response! I need to organize messages inside the same inbox in a folder like structure. @Luke Atkins told me that I would need to use tags in this case.
I just need to validate that this change is reflected in the Outlook client.
Thanks!
Hi Raul, thanks for the clarification! I can see that you have a support ticket open as well, so if you don’t mind we can reply and work from there!
+1Absolutely, thank you for the follow up!
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