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Can I move a message to another folder?

  • 31 May 2023
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Hi,

I know you have the Update conversation API endpoint for moving a conversation to another inbox but is there some way to move messages to another folder in the same inbox?

 

Thanks!

Raul Gonzalez

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Best answer by Support Engineering 31 May 2023, 19:38

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Hi Raul,

Can you please elaborate more on your ask? Folders within Front are just inboxes without connected channels, so it’s not possible to have a folder exist within an inbox also, which means that it’s not possible to move a message to another folder within the same inbox as that structure is impossible within Front.

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Hi, 

Thank you for your response! I need to organize messages inside the same inbox in a folder like structure.  @Luke Atkins told me that I would need to use tags in this case.

I just need to validate that this change is reflected in the Outlook client.

 

Thanks!

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Hi Raul, thanks for the clarification! I can see that you have a support ticket open as well, so if you don’t mind we can reply and work from there!

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Absolutely, thank you for the follow up!

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