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ragonzalez
ragonzalez
Conversationalist
May 31, 2023
Solved

Can I move a message to another folder?

Hi,

I know you have the Update conversation API endpoint for moving a conversation to another inbox but is there some way to move messages to another folder in the same inbox?

 

Thanks!

Raul Gonzalez

Support EngineeringAnswer
Community Manager
May 31, 2023

Hi Raul,

Can you please elaborate more on your ask? Folders within Front are just inboxes without connected channels, so it’s not possible to have a folder exist within an inbox also, which means that it’s not possible to move a message to another folder within the same inbox as that structure is impossible within Front.

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4 replies

Support EngineeringAnswer
Community Manager
May 31, 2023

Hi Raul,

Can you please elaborate more on your ask? Folders within Front are just inboxes without connected channels, so it’s not possible to have a folder exist within an inbox also, which means that it’s not possible to move a message to another folder within the same inbox as that structure is impossible within Front.

ragonzalez
ragonzalezAuthor
Conversationalist
May 31, 2023

Hi, 

Thank you for your response! I need to organize messages inside the same inbox in a folder like structure.  @Luke Atkins told me that I would need to use tags in this case.

I just need to validate that this change is reflected in the Outlook client.

 

Thanks!

Support Engineering
Community Manager
May 31, 2023

Hi Raul, thanks for the clarification! I can see that you have a support ticket open as well, so if you don’t mind we can reply and work from there!

    ragonzalez
    ragonzalezAuthor
    Conversationalist
    May 31, 2023

    Absolutely, thank you for the follow up!

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