Developer Q&A

I’ve got an Inbox, with the Twilio-WhatsApp channel defined. In Twilio, I want to have it configured to call a webhook when a message arrives. The format of the webhook is https://webhook.frontapp.com/sms/<something>.  My question is: where does the URL come from? 

Hi,I know you have the Update conversation API endpoint for moving a conversation to another inbox but is there some way to move messages to another folder in the same inbox? Thanks!Raul Gonzalez

I want to know for sure that email was delivered, if so I consider it as successful send, no action required if not I need to do some stuff.How can I check that email was not delivered through API

Hi there, When sending a message to a custom channel via the API (https://api2.frontapp.com/channels/{channel_id}/incoming_messages), is it possible to set an email address that should be replied to for when a user in Front tries to reply? Or, is there a better way of sending messages to Front as if they were an email? My use case is a customer filling in a form on our website, which triggers sends a message to front (currently a custom channel) - our team will then action the request & reply to the message, which I'm expecting to be delivered via email to the initial customer.

Building a plugin using the plugin SDK and now I need to use the Core API to create a comment on a ticket. Instead of handling API Tokens or going through the OAuth dance, is it possible to just get an appropriate token from the Plugin SDK to use for Core API requests?

Hello, How can I import a message into an existing conversation using the API ? We are trying to make a chat-like interface with which our client will send mail that should be imported through the FrontAPI Thanks, Best regards,Anthony

Can you elaborate on the logic used to determine the recipient list (To, CC, BCC) of a new message in an existing conversation? Also, is there an API endpoint to retrieve this list of recipients?  Currently we are retrieving the last message in the conversation, but that does not always include everyone who has been involved in the conversation.

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:a team member a user a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages I have a conversation ID, and based on that I need to get all conversation participants.https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message)

We’ve developed a side bar web app using your plugin and is working well in an account hosted in EEA. We want to use the same app based on your plugin to be used in an account hosted in US and used in Canada. Is there any change we need to take care of? Will it work without any change?

Are API tokens and webhook secrets created at the org level or tied to a specific account? For example, if I leave the company and my Front account is deactivated, will the API tokens and secrets that I’ve created still be active and valid?

With help from AI, I have managed to create this python script with the intention to be able to import a txt file containing a list of email addresses and append those emails to a newly created group (list).  Here’s how it runs:The user is asked to input the name of the input file. e.g. test.txt.  The file contains a list of emails, one email per line The script lists the existing Groups in frontapp and asks the user for the name of the New Group. If the users picks an existing name, the user is asked to choose another name.  After the user chooses a name for the new group, the script runs a check to see if the emails exist in Frontapp.  If it doesn’t exist, it creates a new contact giving it the name “New Contact”.   The script should then append the existing and new contacts into the New GroupStep four is what I have a problem with.  The script does everything, but for some reason, it is failing to append any existing co

Is there an API endpoint for Conversation/Message opened.This datetime is referenced in the Analytics Report for Handle Time.

Hey everyone, I’ve been trying to use Front API to list deleted conversations from a specific inbox (to be more specific, conversations within inbox spam, which mean they were already deleted on Gmail when brought to Front). When I (manually) copy a conversation id from the inbox spam and use the Get Conversation endpoint, it does bring me the conversation and its status show “deleted”. However, when I use the List inbox conversations endpoint it does not bring me any deleted conversation, even when passing the query parameter (q=deleted) as suggested in Front documentation. I have tried the

Hello, Is it possible to search an account with the account name (or any custom field) instead of the account ID in the Front API ?Thanks,Best regards,Anthony 

How To Integrate Front Api with Asp.net Core 6 and Azure

HI I am trying to sending mail with attachment throw API but getting  some error so please help me  

Is there a query that can be passed into the list conversations and/or search end point to exclude conversations (eventually messages) that are is_private?

We used the “Create Draft Reply” https://dev.frontapp.com/reference/post_conversations-conversation-id-draftsIn the API, it requires a channel_id which is only optional when we simply reply the conversation https://dev.frontapp.com/reference/post_conversations-conversation-id-messages Where should I get the channel_id? I want to make sure the channel_id is the same as the inbound message that I creating draft for. I looked through both the conversation and message entity, there is no channel_id.

HelloI am trying to create a conversation with an attachment via API https://api2.frontapp.com/channels/cha_123/incoming_messagesCurrently, I am receiving new messages but without attachments.My code looks like this: {"to": [    "jkkyal@gmails.io"    ],    "options": {        "archive": false,        "tag_ids": [            "tag_3d08eq" ]    },    "sender": {

HelloI am trying to create a conversation with tags  but getting response is_inbound : false  not get any message please help regarding  this issue solved check below {    "_links": {        "self": "https://abcd.api.frontapp.com/messages/msg_1mabcd",        "related": {            "conversation": "https://abcd.api.frontapp.com/conversations/cnv_abcd",            "message_seen": "https://abcd.api.frontapp.com/messages/msg_abcd/seen"        }    },    "id": "msg_1m5lzwnm",    "type": "custom",    "is_inbound": false,    "created_at": 1681814409.457,    "blurb": "",

post man api test content download timeas the illustration above? how can i impove the speed of http response download time ?

It has been a bit of a painpoint for us for a long time that rules cannot be built to somehow react values which are within attachments (IF attachment contains {customer.id} THEN add tag {random tag} etc).It’s really often that the critical data is there, in that .xlsx or .pdf file and this situation come in almost hourly basis nowdays.And I mean, technically it should be possible since search in Front does also show values/results which are within attachments.Since building rules is not possible (yet, hopefully), I’d be happy to build this kind of functionality to our own plugin myself, if there would be a way to do it somehow. It seems that SDK doesn’t have this, so are there any other ways?

Hi there,I’m using the import message API (https://dev.frontapp.com/reference/import-inbox-message) to create a conversation in front when a user takes an action on our website. I’ve done that so the message is from the user / a contact, and that the messages can be replied to by our team.When importing the message, is it possible to set a value for a custom field on the conversation that is created? Or will I need to change my workflow to create a conversation first, then import the message to that conversation? The use case wanting to assign the order ID the conversation relates to, to make it easier to find again via the API.Thanks!

Hello, Front displays “Message Templates” as a filter in Analytics, tracking messages that started as a template.  How does Front discern these messages?  Using the “Get Message” endpoint, we cannot find any data that differentiates a “normal” message from a template message.  

Hey 👋When using the Core API to create a new conversation, there is a possibility to add a "signature_id". However, when the signature incorporates dynamic variables such as {{user.name}}, it appears that it does not populate with the information of the author, whose id is specified in the author_id field.Is this expected behavior or could it potentially be a bug?