Developer Q&A

We’ve developed a side bar web app using your plugin and is working well in an account hosted in EEA. We want to use the same app based on your plugin to be used in an account hosted in US and used in Canada. Is there any change we need to take care of? Will it work without any change?

Are API tokens and webhook secrets created at the org level or tied to a specific account? For example, if I leave the company and my Front account is deactivated, will the API tokens and secrets that I’ve created still be active and valid?

With help from AI, I have managed to create this python script with the intention to be able to import a txt file containing a list of email addresses and append those emails to a newly created group (list).  Here’s how it runs:The user is asked to input the name of the input file. e.g. test.txt.  The file contains a list of emails, one email per line The script lists the existing Groups in frontapp and asks the user for the name of the New Group. If the users picks an existing name, the user is asked to choose another name.  After the user chooses a name for the new group, the script runs a check to see if the emails exist in Frontapp.  If it doesn’t exist, it creates a new contact giving it the name “New Contact”.   The script should then append the existing and new contacts into the New GroupStep four is what I have a problem with.  The script does everything, but for some reason, it is failing to append any existing co

Is there an API endpoint for Conversation/Message opened.This datetime is referenced in the Analytics Report for Handle Time.

Hey everyone, I’ve been trying to use Front API to list deleted conversations from a specific inbox (to be more specific, conversations within inbox spam, which mean they were already deleted on Gmail when brought to Front). When I (manually) copy a conversation id from the inbox spam and use the Get Conversation endpoint, it does bring me the conversation and its status show “deleted”. However, when I use the List inbox conversations endpoint it does not bring me any deleted conversation, even when passing the query parameter (q=deleted) as suggested in Front documentation. I have tried the

Hello, Is it possible to search an account with the account name (or any custom field) instead of the account ID in the Front API ?Thanks,Best regards,Anthony 

How To Integrate Front Api with Asp.net Core 6 and Azure

HI I am trying to sending mail with attachment throw API but getting  some error so please help me  

Is there a query that can be passed into the list conversations and/or search end point to exclude conversations (eventually messages) that are is_private?

We used the “Create Draft Reply” https://dev.frontapp.com/reference/post_conversations-conversation-id-draftsIn the API, it requires a channel_id which is only optional when we simply reply the conversation https://dev.frontapp.com/reference/post_conversations-conversation-id-messages Where should I get the channel_id? I want to make sure the channel_id is the same as the inbound message that I creating draft for. I looked through both the conversation and message entity, there is no channel_id.

HelloI am trying to create a conversation with an attachment via API https://api2.frontapp.com/channels/cha_123/incoming_messagesCurrently, I am receiving new messages but without attachments.My code looks like this: {"to": [    "jkkyal@gmails.io"    ],    "options": {        "archive": false,        "tag_ids": [            "tag_3d08eq" ]    },    "sender": {

HelloI am trying to create a conversation with tags  but getting response is_inbound : false  not get any message please help regarding  this issue solved check below {    "_links": {        "self": "https://abcd.api.frontapp.com/messages/msg_1mabcd",        "related": {            "conversation": "https://abcd.api.frontapp.com/conversations/cnv_abcd",            "message_seen": "https://abcd.api.frontapp.com/messages/msg_abcd/seen"        }    },    "id": "msg_1m5lzwnm",    "type": "custom",    "is_inbound": false,    "created_at": 1681814409.457,    "blurb": "",

post man api test content download timeas the illustration above? how can i impove the speed of http response download time ?

It has been a bit of a painpoint for us for a long time that rules cannot be built to somehow react values which are within attachments (IF attachment contains {customer.id} THEN add tag {random tag} etc).It’s really often that the critical data is there, in that .xlsx or .pdf file and this situation come in almost hourly basis nowdays.And I mean, technically it should be possible since search in Front does also show values/results which are within attachments.Since building rules is not possible (yet, hopefully), I’d be happy to build this kind of functionality to our own plugin myself, if there would be a way to do it somehow. It seems that SDK doesn’t have this, so are there any other ways?

Hi there,I’m using the import message API (https://dev.frontapp.com/reference/import-inbox-message) to create a conversation in front when a user takes an action on our website. I’ve done that so the message is from the user / a contact, and that the messages can be replied to by our team.When importing the message, is it possible to set a value for a custom field on the conversation that is created? Or will I need to change my workflow to create a conversation first, then import the message to that conversation? The use case wanting to assign the order ID the conversation relates to, to make it easier to find again via the API.Thanks!

Hello, Front displays “Message Templates” as a filter in Analytics, tracking messages that started as a template.  How does Front discern these messages?  Using the “Get Message” endpoint, we cannot find any data that differentiates a “normal” message from a template message.  

Hey 👋When using the Core API to create a new conversation, there is a possibility to add a "signature_id". However, when the signature incorporates dynamic variables such as {{user.name}}, it appears that it does not populate with the information of the author, whose id is specified in the author_id field.Is this expected behavior or could it potentially be a bug?

We are looking to build some custom fields with datetime values.  When we insert them as variables into a message are they timezone aware? The person asking me about this is creating a template and wants to insert a custom field of datetime and wants to know when the message based on the template is sent how will the datetime values show? Thanks

Is there any way in Front to trigger a specific webhook for testing other than doing the action that triggers it? I am having a hard time getting the “Message delivery failed” webhook to trigger.

Hi,I noticed that while a user’s Front app is focused on our custom plugin, Front’s shortcuts won’t work.This is of course because they are hosted in an iframe.  Similar examples of this kind of issue can be found in other platforms ie. https://github.com/microsoft/vscode/issues/65452Dispatching an event from the child iframe across to the parent window is forbidden due to cross domain security issues.2 possible solutions are:Front provides offer a postMessage that we can send to forward events. The contextApi exposes a way to forward all / some of the events.There of course may be other good solutions!Please note that the few more popular Front plugins I tested (from large well known companies) suffered from the same issue.  For instance `cmd+n` to compose a new message. 

Hello,We are trying to make an internal dashboard using Front data and data from other tools we have. I am wondering what agregation you did in order to make the KPI that we can see in our analytics. For example the reply time (avg). Another question, is it possible to send a separate message using rules ? I mean :we put a tag on a conversation that triggers the following We extract the recipient mail address Send a specific mail to that recipient using a template Thanks, Best regards,

Hey,When using the Reply to Conversation endpoint, I would like the email thread of the conversation to be added at the bottom of the message. This would provide a behavior similar to replying straight through the Front application.What would be the best way to achieve that? Thanks ✌️ 

For a plugin I developed, I want to prefill the email or telephone number (dependent on the message) of the sender of that message. I can’t find which method I need to use to fetch that info of the sender. Is there a way I can do this and, if so, which method do I use?Thanks in advance!

I am attempting to query the contacts list api and including a parameter to only get contacts updated in the last 3 days.   I understand how to construct the UNIX time stamp (I think.)My question is when I do the curl command below and update a single contact in our testing instance of Front I get back all contacts no matter the updated_at date.  Am I misunderstanding how the q works and should I only get a list of the ones that have been updated?curl --request GET \ --url 'https://api2.frontapp.com/contacts?q=\[update_after\]=1679933002.000' \ --header 'accept: application/json' \ --header 'authorization: Bearer <token>'Result for contact when it has not been updated"updated_at": 1679932512.707,Result for contact after I update it"updated_at": 1679933920.514,In both cases I am still getting a list of all

I’m developing a plugin with SDK, where I call external API to generate me a draft body and create or update a draft.If there is no existing draft, I can call context.createDraft to crate draft. This method doesn’t seem to work if a draft already exists. I see from documentation there’s updateDraft method, which requires draft ID.How can I get such ID, if the draft already exists in a conversation?