Skip to main content
Tom Yuan
Tom Yuan
Conversationalist
June 20, 2023
Solved

fronts-api-rate-limit on external message synchornization

  • June 20, 2023
  • 1 reply
  • 214 views

Hi, Front team.

Our team is going to build an IM system for our customers and our employees.

we’d like to

  • sync Sendbird messages from our customers to Front
  • sync message from our employee replies in front to Sendbird thread

I saw you have rate limit policy, I want to know if this policy also applies to this api: https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages 

If so, as our business grows, we are going to break through the limit quickly. what can we do to resolve this problem.

 

thanks.

Best answer by jason

Hi Tom, the API rate limit does apply to every API endpoint. If you anticipate exceeding your plan’s API rate limit, I would encourage you to reach our to your account manager, or Front’s Support Team to discuss purchasing an API rate limit increase. 

1 reply

jason
jasonAnswer
Fronteer
June 20, 2023

Hi Tom, the API rate limit does apply to every API endpoint. If you anticipate exceeding your plan’s API rate limit, I would encourage you to reach our to your account manager, or Front’s Support Team to discuss purchasing an API rate limit increase. 

    Terms & ConditionsAccessibility statement