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fronts-api-rate-limit on external message synchornization

  • 20 June 2023
  • 1 reply
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Hi, Front team.

Our team is going to build an IM system for our customers and our employees.

we’d like to

  • sync Sendbird messages from our customers to Front
  • sync message from our employee replies in front to Sendbird thread

I saw you have rate limit policy, I want to know if this policy also applies to this api: https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages 

If so, as our business grows, we are going to break through the limit quickly. what can we do to resolve this problem.

 

thanks.

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Best answer by jason 20 June 2023, 17:27

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Userlevel 4
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Hi Tom, the API rate limit does apply to every API endpoint. If you anticipate exceeding your plan’s API rate limit, I would encourage you to reach our to your account manager, or Front’s Support Team to discuss purchasing an API rate limit increase. 

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