Developer Q&A

Hello,I have using the search endpoint for conversations in a script for several weeks but I have a recent problem with the page_token that seems to be the same at each response.So my script is running in a loop and don’t stop anymore.Have you changed anything in your page_token generation ?Has someone have the same problem?Thank you for your help

Hi,I am building a custom channel that handles group mms and I need to either merge conversations or move messages on to a different conversations via API.For example, a user on front app composes a new message, but we already have a conversations id internally for the participants. We want that message to be added to the conversation id that we had instead of creating a new conversation. I am returning the “thread_ref” with the correct id, but it doesn’t seem to move the message to the original conversation or merge them. This is the same behavior for native SMS messages (when sending a new sms message via API, a new conversation is initially added, but than the message moves to the correct conversation). Thanks

When will there be an option to send voice messages within Front?

I’ve tried to send new message reply with signature via API:POST https://api2.frontapp.com/conversations/cnv_xyz/messages However I’ve got an error like this:{ "_error": { "status": 403, "title": "Forbidden", "message": "This agent is not allowed to read the \"signature\" with ID: \"1234567\"" }}So I tried to list signatures of my account like this:GET https://api2.frontapp.com/teammates/tea_xyz/signatures/But  I’ve got something similar{ "_error": { "status": 403, "title": "Forbidden", "message": "You do not have access to the resources of this teamm

Hi there, I have just written an integration that interfaces with the core API and I am beginning the process of trying to get it listed in the integrations marketplace. However, I am slightly confused by the Airtable form: The “Screenshots” field is required, with the directive to “include at least one screenshot of how the integration appears in Front.” The problem is that our integration does not appear in Front at all. What would you like us to show? What is meant by “Website or landing page url”? Would you like our homepage or the URL that users should go to to start the installation flow?Thanks so much.

Hi,This is the plugin we're building: https://www.zendesk.com/apps/support/470124/thank-you-gpt/We've been trying to monitor re-opened tickets in front (That were archived and then reopened by the user) however haven't been successful. What'd be the best way to do this? 

I am looking to use the Fetch an analytics report. endpoint to pull in a report that I already have created. However, I am not seeing a way via the API to list out the existing reports so I can locate the report_uid. I also do not see the report_uid in the URL of the UI or listed anywhere else.Can I only fetch analytics reports that I’ve created via the API with the Create a new analytics report. endpoint? Or is it possible to fetch existing analytics reports that were created in the UI?Thank you!

Hello, We recently started working with the Number plugin to send WHATSAPP messages. Is there any way that we can start a conversation on the WHATSAPP channel and add a customer without having to type the whole name or phone number? Typically, when creating emails, we can type the first few letters and suggestions would come up. but not for WHATSAPP conversations

Hi,I don't understand how to use the customFields with the FrontChat widget.When I try and declare them when doing a 'ChatFront init', how can I use them to apply 'Rules' on ma associated Inbox ? Thanks

Hi,would it be possible to have a more complete documentation about the "Chat Widget SDK Reference"?Typically, the 'option' object, what are all the possible parameters? Also the events listener, except the "onUnreadChange" listener, what else do we have? Thanks

Hi, front team, I’m using `/channels/xxx/incoming_messages` API to create custom message to front.I got a response like```{"conversation_reference":"xxx","message_uid":"xxx","status":"accepted"}```how can I generate a link to this conversation, to help to link to the conversation directly from our internal system?Thanks!

I am currently building out an application that I am hoping to get published in the app marketplace. This app relies heavily on Webhooks, and I’m trying to figure out how an application with access to multiple front instances could differentiate between events from each instance. Is there something I’m missing in the documentation?

I’m testing out the postman libraries shared from front.When testing out the Sync Inbound message endpoint, no matter what I do/chnage I get the below error. Anyone else seen this? {"_error": {"status": 401,"title": "Unauthenticated","type": "resource_unavailable","message": "Invalid token"}}

Hi community!So I’ve been going through a POC using the Front webchat and everything worked until I try to identify the user.Once I run the FrontChat(‘identity’, {...}) script, when I try to send a message through the chat I get “Not delivered - connection issues.”If I never identify the user, it works like a charm. (Other scenario) If I run the init with the identity fields I get 400s.Can some help?

We regularly receive direct messages to teammates that should have otherwise been directed to a team. Is there any way in the slack integration to connect it on a per-user basis instead of just a public channel?I thought it should be as simple as connecting a new source to a personal front user. I know you can use the more menu in slack and create a new Front conversation which does work but then you can’t reply to it from Front. 

Hi everyone. I don’t see such a parameter here:https://dev.frontapp.com/reference/post_channels-channel-id-messages It would be useful and crucial for us if we could use it in API.But maybe I miss something and there is another way to create a conversation using a template? Thanks.

I am looking for a way to add inline images to the messages via the API.From what I see you can only add attachments and I need to be able to reference a CID of the attachment in the HTML body.Any ideas? 

Hi:I’d like to parameterize the call made when opening a sidebar plugin without javascript. Is it possible to set a param in the “Side panel URL” (pictured)? For example, I’d like to send the recipient email address of the currently focused conversation.Is this possible? 

Hi, I noticed sometimes the conversation is moved to “trashed” state due to variety reasons. From the API, when I retrieved the conversation, how do I know whether it is in “trashed” state? According to the API doc, the conversation state doesn’t have “trashed” value. Best,

Hi! We are in the process of enhancing our integration (telephony) with Front by adding tag synchronisation. I have some questions around this I was hoping someone could help clarify. Currently, we push messages into Front each time a call is made in Cordless (our platform). We want to extend this by also pushing tags, which our users assign to these calls within Cordless, into Front.At the moment we’re using custom channels and custom messages https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages. The question is: Is it possible to add tags to these custom messages (it is not clear from the documentation)? If so, how can we go about it? Specifically, we anticipate needing to update messages after they've been created in Front to attach these tags, as users might n

Is there a way to control the size of a composer plugin? It seems to default to around 430px height, but I’m building a small plugin that needs only half of that, it would be good to avoid the extra white space. 

Hi there !I have a question, we are currently using the inboxes as filter to get the events by webhooks. I am wondering if it is, or will be, possible to set a condition in the webhook config in front app to get the events concerning a specific view rather than inbox ? Do you know something about it ? The same question for the API, I looked for views in your API doc, but found nothing, will it be available in the future to do some calls on views ?Thanks in advance !Tomasz

Hi team, I am trying to send a automatic reply through message template from API 1.Retreiving the body of the message template2.Passing the body to the reply conversation Here i am unable to see the previous conversations like we see it when we click on reply. Is there a way to also prepend the previous conversation when ever we send an automatic reply . 

We store some event data in our data warehouse which we use to view some Front usage metrics in our BI tool alongside data from our internal database. To simplify & flatten the event data, we are looking to mimic some things found in a Front Analytics events export, particularly the “Attributed To” field. With the event data received through the API, the most comparable fields seem to be the Target Data and Source Data fields. For some events, the teammate that the event can be “Attributed To” is found in Target Data, and others in they are in the Source Data. I am having trouble figuring out the proper mapping for when to use Target Data fields, Source Data fields, or other fields to create a single “Attributed To” field for each event type. For which event types should we use Target Data or Source Data to figure out the teammate the event is attributed to? Is there a guide available that shows how raw event data can map to Analytics fields?

Hello, I am trying to retrieve the light body of the message (i.e the last message without the former messages). I saw that you had something similar with the API on your end but it seems that there no such thing with the CoreAPI, is there any way I can come any closed to this ? I will suggest it through the product form. Thanks,Best regards,