Analytics API Issue ("Reply Time" Difference)

Hi guys,

I am trying to fetch the average reply time between the dates Oct 29, 2023 and Nov 4, 2023 via API. I am using this Analytics API Endpoint “"https://api2.frontapp.com/analytics/reports"” to fetch the data point i.e. 4 h and 56 m (can be seen in the below attached image as well).

I am using below python code to fetch data:

import requests

import time

url = "https://api2.frontapp.com/analytics/reports"

payload = {

"filters": { "inbox_ids": ["<inbox ID>"]},

"start": 1698519600000 / 1000,

"end": 1699124399999 / 1000,

"metrics": ["avg_response_time"] # 29 Oct to 4 Nov 2023 | 18963.617021276597 Seconds | 5 hrs 16 mins | On front => 4 hrs 56 mins

}

headers = {

"accept": "application/json",

"content-type": "application/json",

"authorization": "Bearer <Token>"

}

response = requests.post(url, json=payload, headers=headers)

print("Process Initiating")

time.sleep(5)

print("avg_response_time")

print(response.json())

Upon response of above code I am getting “18963.617021276597” seconds metric (avg_response_time) value in JSON format.

“18963.617021276597” seconds = 5h 16 mins, which is different than 4 h and 56 m which was my target. So anyone can help me what I am doing wrong here. Also suggest if there is a better way of doing this.

Thanks.