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CRM / VoIP integration advice

  • 16 January 2023
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Do you have recommendations on how one would integrate the following: 

 

  • CRM
  • Phone System

 

Any advice here would be greatly appreciated! 

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Best answer by Support Engineering 16 January 2023, 17:06

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CRM

You will likely want to use our Accounts and Contacts API endpoints to sync contacts back-and-forth between Front & the CRM.

Additionally, you might want to build a custom plugin to view CRM data in Front.

 

 

Phone system

If you want to make/receive calls in Front, this will need to be a custom plugin ( https://dev.frontapp.com/docs/plugin-overview )

If you want to receive call logs in Front (like the Aircall channel), you should build a custom channel ( https://dev.frontapp.com/docs/channels-overview )

 

--Jason

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