Do you have recommendations on how one would integrate the following:
- CRM
- Phone System
Any advice here would be greatly appreciated!
Best answer by Support Engineering
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CRM / VoIP integration advice
+2
CRM
You will likely want to use our Accounts and Contacts API endpoints to sync contacts back-and-forth between Front & the CRM.
Additionally, you might want to build a custom plugin to view CRM data in Front.
- Accounts API: https://dev.frontapp.com/reference/get_accounts
- Contacts API: https://dev.frontapp.com/reference/contacts
- Plugin SDK: https://dev.frontapp.com/docs/plugin-overview
Phone system
If you want to make/receive calls in Front, this will need to be a custom plugin ( https://dev.frontapp.com/docs/plugin-overview )
If you want to receive call logs in Front (like the Aircall channel), you should build a custom channel ( https://dev.frontapp.com/docs/channels-overview )
--Jason
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