Webhook on delete converstation

  • 27 October 2023
  • 1 reply

Currently I’m adding webhook via Rules.

I wanted to handle permanent deletion of conversation as well as merging conversations.

However I don’t see any trigger in rules for merging.

And after adding trigger “Conversation is deleted” it seems that event is not coming.

Am I doing something wrong?


Best answer by Support Engineering 27 October 2023, 19:08

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Userlevel 1
Badge +5

Hi there,

We don’t have rule triggers for when a conversation is merged, but that is something that I suggest you submit to our Ideas Portal here! ( As for your question regarding the webhook not firing upon triggering the “conversation is deleted” rule, can you please write in to our support email ( with specific examples? We can investigate further from there.