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Semi Duplicate Communications

  • 19 October 2023
  • 2 replies
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My organization receives communication in multiple forms , Email / voicemail etc . I was wondering if there was any way to combine or flag communications coming from the same person even if the message itself is not exactly the same?

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Best answer by cat_apac 23 October 2023, 00:26

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Hi there!

The most straightforward way to achieve this would be to check the contact’s Contact Details > Conversations section which indicates to teammates if a contact has had other recent communications with your team:

Cheers,
Cat

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Thank you this was very helpful.

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