My organization receives communication in multiple forms , Email / voicemail etc . I was wondering if there was any way to combine or flag communications coming from the same person even if the message itself is not exactly the same?
Best answer by cat_apac
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+4
Hi there!
The most straightforward way to achieve this would be to check the contact’s Contact Details > Conversations section which indicates to teammates if a contact has had other recent communications with your team:
Cheers,
Cat
Thank you this was very helpful.
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