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DKSciRookie

Workflows discussion

Need Consulting Help for Front

We are a small company and going above Starter plan would be huge overkill. Given that this plan does not include dedicated onboarding, I need to hire someone expert in Front for like an hour to just look at what we’re doing, what we’re trying to do, and give us advice on how to do it. We can do the grunt work, I just need someone who is really expert in the software to help guide us properly. I tried searching on Upwork, via various terms, and cannot find anyone with “Front” as a tag or in their profile. Thanks for your help trying to find a resource.

porterjamesjRookie

Getting comment quotes from API

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says “#crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James

jamespConversationalist

Missing conversation/message events

I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839&q[types]=message_bounce_error&q[types]=inbound&q[types]=outbound&q[types]=out_reply&q[types]=sending_error&q[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after 1706030839, but there is no corresponding event.

Nico PrevooRookie

Developer discussion

Sharepoint Onedrive integration

I see a google drive and Dropbox plugin. Is there an idea to also develop a plugin for SharePoint / OneDrive. Where you can easily select documents to share them with a client or directly upload files from mails into SharePoint?

zrichardsonConversationalist

Workflows discussion

"This conversation is assigned to...are you sure you want to archive" don't show again

Hi! Excited to be part of the Front community, as there’s a lot of things I love about the application.During the weekdays, we have one box the whole team uses and responds to, but a lot of the members don’t sign out, so conversations still get assigned to them.On the weekend, it’s just me and one other person taking turns managing the box, and it’s SOP to clear out 100+ emails at a time as they are “inquiries”- in other words, people asking to do a job for us, where hundreds of emails will come in, but then only one of them actually gets it, and it’s unnecessary to even respond to the others (they know that).I need to stay in open view so I see all conversations, even ones that are assigned, but when I try and close out a ton at a time, I keep getting this popup saying that the conversation is assigned to someone else, am I sure I want to close it out.I’m 100% sure that I need to close all these out every day, is there some kind of “don’t remind me”, “don’t bug me”, “don’t ask again”

KamoheloEnthusiast

This channel is limited to 5 recipients per message

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?

mark_saundersConversationalist

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

jkaseEnthusiast

User Profile Audit Logs

I am looking for Audit logs for users added recently on Front. Is there any specific place i can go to extract this information.

tchristlerConversationalist

Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

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260 topics
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6 topics
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83 topics
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151 topics
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12 topics
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2 topics
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0 topics
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DKSciRookie

Workflows discussion

Need Consulting Help for Front

We are a small company and going above Starter plan would be huge overkill. Given that this plan does not include dedicated onboarding, I need to hire someone expert in Front for like an hour to just look at what we’re doing, what we’re trying to do, and give us advice on how to do it. We can do the grunt work, I just need someone who is really expert in the software to help guide us properly. I tried searching on Upwork, via various terms, and cannot find anyone with “Front” as a tag or in their profile. Thanks for your help trying to find a resource.

evankimFronteer

Desktop release notes

Front Desktop 3.52.5

Various bugfixes Better handling for notifications on Windows Server 2016

steve_bFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6631New

added idea PRD-I-6631 Incident Management — Idea submitted in AHA and pushed to Insided via API

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6623New

added idea PRD-I-6623 Running AI on european servers — Idea submitted in AHA and pushed to Insided via API

porterjamesjRookie

Getting comment quotes from API

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says “#crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James

mattgConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6622New

added idea PRD-I-6622 Sorting by message time, not activity time — Idea submitted in AHA and pushed to Insided via API

JohnWSmart Cookie

Can The Archive Be Sorted by Email Received Date?

We want to Sort Archived Messages by Date Received, NOT ArchivedBeing able to have an option to sort Archived Messages by the date the message was originally received would be super helpful. I don’t see that option existing, but wanted to ask, in case we’re missing it. If it doesn’t exist, I’ll definitely be putting it in as an Idea for a future feature.

RikFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6617New

added idea PRD-I-6617 Be able to sort conversations by custom conversation field — Idea submitted in AHA and pushed to Insided via API

cindyduongFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6614New

added idea PRD-I-6614 Conversation Stages (e.g. resolved) per teammate analytics — Idea submitted in AHA and pushed to Insided via API

jamespConversationalist

Missing conversation/message events

I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839&q[types]=message_bounce_error&q[types]=inbound&q[types]=outbound&q[types]=out_reply&q[types]=sending_error&q[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after 1706030839, but there is no corresponding event.

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