Workflows discussion

Find inspiration from fellow Front users on their setup, workflows, or other creative ways they solved problems with Front.

  • 87 Topics
  • 195 Replies

87 Topics

alexm
alexmRookie
asked in Workflows discussion

Creating tags

Is it possible to convert a dynamic object into a tag?For example. We receive an email from our CRM each time when new order is created. Each email contains an unique number.I’d like this number to be a tag.

2
jason
7 months ago
jetstreamrobyn
jetstreamrobynConversationalist
posted in Workflows discussion

Leveraging the power of Summarize with AI

Hi! I’m interested to hear any input about how other teams are leveraging the power of the Summarize with AI tool. Are you seeing marked differences in team collaboration, time savings/efficiency, improved team member satisfaction? Have you been able to quantify the improvement(s) in any way? In what use case examples is this tool proving to be the most effective?Thanks :)

2
tiana
7 months ago
helena
helenaCommunity Manager
published in Workflows discussion

What individual automations and rules increase your productivity?Share your workflow

Tag conversations while on leave What are your automations for individual productivity? Since Front has a rule engine for your individual workspace, the sky is the limit in creating workflows to handle your work for you.Here’s one that’s good for organizing your work when you need to go on an extended leave such as a parental leave, sabbatical, or a disability leave. You can create an individual rule (which works only on your individual workspace) to add a tag to all the messages you receive while you’re out:Now, when you come back, you’ll be able to quickly see which conversations were during your leave, versus the current ones after you came back. Of course, you can always check the date stamp on the emails as you catch up on your inbox, but I personally found it much easier to stay organized by having a visual indicator on the conversations. You could even further categorize with specific tags if you have certain priority senders or topics that you want to organize; that way, you ca

2286
danielle_hieronimi
7 months ago
helena
helenaCommunity Manager
published in Workflows discussion

How do you distribute work amongst your team?Share your workflow

Round robin assignment rule How do you divvy up work on your team? As Front users, we already have a huge advantage working in shared inboxes compared to a traditional single-player inbox where everyone must share one login. Now, in this multiplayer inbox world, what further workflows do you use to make sure all the work is distributed? Share with us what your systems to assign work are, or browse the thread to get some ideas for your own team. If you see something you’re curious to know more about, feel free to ask in the thread. I’ll kick us off with an assignment rule that Front’s own support team uses for chats:Note: If your rule templates look a bit different, that’s because we’re rolling out an updated design that hasn’t gotten to you yet, but you can still recreate the above rules using your templates. The design is slightly different, but all the elements are the same.Our Chat inbox receives messages from our customers who are on the plans with access to chatting with support.

1903
danielle_hieronimi
7 months ago
helena
helenaCommunity Manager
published in Workflows discussion

What manual processes have you transformed into automations?Share your workflow

Notify teammates based on tag One of the things I love to work on with customers and our own team is how to automate our manual processes so that we free up our time to do bigger and better things. I’ve joked with one of my teammates, Jason (technical support engineer), that we want to automate our jobs away. That’s not the end, of course — automation would be a means to evolve our own jobs to work on even more impactful things. (BTW @jason, I’d love if you could share an example of an automation you’ve built that has saved our support team from the manual actions we used to be tied to!)To our fellow Front users, please share some of your processes that you’ve turned from manual to automatic. Or, share something you’d like to automate — the rest of us can share tips or how we’ve achieved it.In the meantime, I can share a nifty little rule that our Education team uses — we have surveys at the end of every Front Academy course, which learners can fill out and the results get sent to our

2533
ellis_rost
7 months ago
peter_at_prello
peter_at_prelloConversationalist
asked in Workflows discussion

Is it possible and how to create custom "front_chat" channel with Core API ?

Hi,The documentation states that it is possible to create a custom channel, but is this possible for a "front_chat" type?I try but I have a bad request or conflict statutThanks

1
jason
8 months ago
makersoftware
makersoftwareRookie
asked in Workflows discussion

Otter.ai Integration

It would be great to get an Otter.ai integration so I can add otter to my meetings.

1
Javier - Developer Relations
10 months ago
bconard87
bconard87Rookie
posted in Workflows discussion

Cordless.io

Hi there,  We are looking at Cordless and moving away from Aircall. I would love to hear anyones experiences with Cordless.What is something you love?What is something that excites you about using the product?What annoys you?How is the quality of transcription?How is the Customer Support Experience with Cordless?

0
bconard87
10 months ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Workflows discussion

5 supply chain management workflows 3PLs should implementShowcase

The logistics and transportation industry is experiencing a digital revolution. In the face of a labor shortage and needing to do more with less, 3PLs are looking to technology to increase agent efficiency and move more freight. Front’s customer communication platform streamlines shipper and carrier operations for more than 500 3PLs, including Priority1, Sennder, and Estes Forwarding Worldwide. With Front, 3PLs save thousands of hours per month, manage more loads, and deliver world-class customer service. Below, we share five supply chain management workflows—complete with videos—that will increase your operational efficiency without hiring more brokers. 1) Automatically categorize, route, and assign incoming requestsFor 3PLs who want to win more business, this is a must. Front’s tagging, routing, and assignment capabilities enable you to design communication workflows that streamline your shipper and carrier operations. The result? More daily shipments managed per agent.Tag, route, an

1120
Javier - Developer Relations
10 months ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Workflows discussion

Top 3 workflow winnersShowcase

We built Front to be a flexible communication hub that you can adapt to your team’s unique needs. With rules, integrations, and our API combined, the sky’s the limit. You can build your own automations to do things like moving messages to other inboxes, auto-replying, or triggering alerts. You can integrate other software into Front. You can even create custom apps and channels that live directly in your inbox.Over the years, we’ve realized: our customers are incredibly creative. Often, you build Front workflows that we could never even have thought of on our own. That’s what prompted our first-ever Front workflow competition in 2021: Flow & Tell. Our main goal? Let’s celebrate the magic you’re creating in Front and share it with the world to see.The rules of Flow & TellIt’s important to note that there were so many awe-inspiring workflows submitted that judging this contest was not an easy process. There were three axes we looked at for each submission: Efficiency: How have yo

1755
Javier - Developer Relations
10 months ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Workflows discussion

Best custom plugin workflowsShowcase

Winners in this categoryBest plugin: Simpson Spence Young’s intelligent brokerage app Best plugin: Curtsy’s retail powerhouse plugin   We built Front to be a flexible communication hub that you can adapt to your team’s unique needs. With rules, integrations, and our API combined, the sky’s the limit. You can build your own automations to do things like moving messages to other inboxes, auto-replying, or triggering alerts. You can integrate other software into Front. You can even create custom apps and channels that live directly in your inbox.Over the years, we’ve realized: our customers are incredibly creative. Often, you build Front workflows that we could never even have thought of on our own. That’s what prompted our first-ever Front workflow competition in 2021: Flow & Tell. Our main goal? Let’s celebrate the magic you’re creating in Front and share it with the world to see. The rules of Flow & TellIt’s important to note that there were so many awe-inspiring workflows subm

903
Javier - Developer Relations
10 months ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Workflows discussion

Best chatbot and partner integration workflowsShowcase

Winners in this categoryBest chatbot: Kvik’s super-fast retail service Best chatbot: Alpaca’s Facebook Messenger apartment hunt bot Best use of partner integration: DepositFix’s lifecycle-stage tag We built Front to be a flexible communication hub that you can adapt to your team’s unique needs. With rules, integrations, and our API combined, the sky’s the limit. You can build your own automations to do things like moving messages to other inboxes, auto-replying, or triggering alerts. You can integrate other software into Front. You can even create custom apps and channels that live directly in your inbox.Over the years, we’ve realized: our customers are incredibly creative. Often, you build Front workflows that we could never even have thought of on our own. That’s what prompted our first-ever Front workflow competition in 2021: Flow & Tell. Our main goal? Let’s celebrate the magic you’re creating in Front and share it with the world to see. The rules of Flow & TellIt’s impo

1974
Javier - Developer Relations
10 months ago

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