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84 Topics
153 Replies

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84 Topics

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baris_celikConversationalist

asked in Get started on Front

Tips and Tricks

What are some of the best tips’ and tricks for users moving from traditional outlook?

261

1 day ago

rachidRookie

posted in Get started on Front

Number of mails processed

How can I find out how many e-mails have been processed by my team? Note that an e-mail can contain several replies, so how can I find out how many e-mails have been processed by each member of team?

151

7 days ago

shelleyanncConversationalist

asked in Get started on Front

Front Academy Sandbox

Does Front Academy have a sandbox in which I can try the activities from the courses? I don’t have admin access yet for my organization but am working towards my certification in preparation for that, so a test environment would be very helpful.

141

9 days ago

softwareConversationalist

asked in Get started on Front

I cant create the new compan rule

Hi. I’m trying the new company rule but create rule button doesn’t work. Otherwise I can create for the Share rule page and making the enable the rule. Just doesn’work the company rule. I thinked my licence not enough the new company rule. Thanks for returns :)

212

9 days ago

emely_pieperConversationalist

asked in Get started on Front

Seein Teammate's Calender in Front

Hi! We recently switched to Front and used to use the function in Microsoft Outlook a lot, where you can see other peoples shared calenders. Super handy of course. I couldn’t find this in Front however - is it possible to see your and your teammate’s calender next to each other to find a time slot?

341

24 days ago

makaylaConversationalist

posted in Get started on Front

Onboarding Teams Successfully

Hello everyone in the Front Community! I'm thrilled to share that I've completed the Front Certified Admin training courses and am eager to leverage Front's capabilities to enhance our customer communication, agent user experience, and detailed analytics reporting. Our company, a large entity with multiple communication platforms, aims to improve the onboarding process for our teams gradually. I'm curious to learn about the strategies you've found successful in transitioning your teams to Front. Thanks for any advice you can give!

131

28 days ago

Marvin K.Enthusiast

asked in Get started on Front

Fix Dates in Saved Views in Analytics

Hi,Is there a way to save a View in Analytics and also have the date span fixed to this view?I would like to create Analytics views for quarter, monthly, weekly, and rolling 7 days, but I have not found any option to fix the date period.Thank you.

131

1 month ago

jrippleConversationalist

asked in Get started on Front

Adding Personal Inboxes to Front

Hi Front Community! As someone who is new to using Front, I have seen that one of the primary benefits of using Front is that people have the option to link many different platforms that are used for customer service applications. As a result, is there any benefit for linking my personal inbox to Front. I do apologize if this is a stupid question, but am just looking to get some clarification on this topic.

354

1 month ago

IsmrtRookie

asked in Get started on Front

Removing/Hiding unused fields in Shared Contacts

Hello.Is there a way to remove the unused, standard, fields when viewing contacts in Shared Contacts? For example, a clients X handle is not something we need to track and it pushes the Shared Contacts custom fields we do want to track lower or off scree entirely.Maybe being able to sort the order of all of the fields would work as well. Where we just move the fields we are not using to the end.Thank you!

221

1 month ago

Marie AnneConversationalist

asked in Get started on Front

What is the best plug in

I just finished setting up our front platform and hopefully it is set for launch date! Any advice on what’s the best CRM tool available as a plugin for us to use?

383

1 month ago

marcConversationalist

asked in Get started on Front

Mac Email Notifications

I am not receiving any email notifications on my Mac, using the Front 3.57.5 app. I have enabled all notifications in the app. I have enabled banner notifications on my Mac. I do receive Front calendar notifications with no problem, but never any email notifications. The closest I get is a badge on the icon. Any thoughts here?

942

1 month ago

ColinRookie

asked in Get started on Front

Teams Integration

My company utilizes teams for internal communications for items that may not need a full request or ticket started. Are there plans on the Front Roadmap to allow communications with Teams channels? We’re exploring some custom projects to unify our communication channels and need to determine if it is worth the lift.

321

1 month ago

justin_onealRookie

asked in Get started on Front

Archive Impact on Synced Inboxes

Hello, I may have missed this point during the Academy training, but when you Archive emails using Front, does that also sync those actions with the connected channel inbox? Or is archiving specific to the Front platform and does not affect the channel email inbox? Hopefully this makes sense, thank you for any insight!

341

2 months ago

AmélieConversationalist

asked in Get started on Front

Discussions on Microsoft Teams or Front?

Hi Front Community!I have just moved my teams into Front over two weeks ago, everything is going smoothly but I would like them to use more the Discussions tools in Front to communicate between them, instead of Teams.The challenge I have is that we are collaborating with many teams in our business not using Fromt and using Teams, so it is difficult for my teams to understand why they should use the Discussions channels. How do you compete with MS Teams for your teams to use Front? And what tools we could be using to attract them into Front Discussions?Thanks

834

2 months ago

alejandro_castroFronteer

asked in Get started on Front

Analytics

Which dashboards do you use most to track your teams performance and workload and feel provides an accurate representation?

110

2 months ago

ankithaRookie

posted in Get started on Front

How to Star mark the Important email?

Hey Frontiers!! How do we star mark an important email? Or is there any similar feature to quick access important emails? Help!

352

2 months ago

zdaoRookie

posted in Get started on Front

Moving from FreshDesk

Has anyone tried to move from FreshDesk to Front and what are your thoughts and experiences?

251

2 months ago

andydrayageConversationalist

asked in Get started on Front

Workspace Inbox Design for Operations Account Mgmt

I’m looking for advice and best practices on setting up inboxes in Front for an operations team that manages accounts and workflows. Our goal is to organize inboxes in a way that helps the team efficiently handle account-specific communications while maintaining clear visibility and collaboration. Specifically, we need guidance on structuring shared inboxes, using automation or rules to route messages to the right team members, and managing workflows between team members as tasks or requests evolve. If anyone has experience with setting up Front for this type of operational use case, I’d love to hear how you’ve approached it and what’s worked well for your team!

941

3 months ago

jonspaldingFronteer

posted in Get started on Front

Implementation challenges

Hello 👋🏻As someone new to Front I would love to hear any thing that you found difficult during the implementation time period that you wish you had more resources on? Thanks@

2166

3 months ago

rengRookie

asked in Get started on Front

Old Email suddenly showing up

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks

7393

3 months ago

bernaConversationalist

asked in Get started on Front

Sort conversations from chatbot

So we integrated Front chatbot to our website and we want to be able to do the following things:export conversations we received from this inbox per week identify topics that is most talked about, better to have this highlighted in a report What would be the best work around to make this happen.

351

3 months ago

alice_walmsley

asked in Get started on Front

Communication with non-Front user in your company

Hi, new to Front. :) @mentioning teammates in conversations seems to be one of the best ways to communicate with other Front users in your team but how do you best communicate with teammates in your company from other departments who are not Front users?

1051

4 months ago

aaronmRookie

asked in Get started on Front

Organize Snoozed emails by Received Date

A way to organize snoozed email order based on the actual date received and not on snoozed date/time (and make that the default and you can toggle to snooze if you prefer it)

571

5 months ago

RubilEnthusiast

asked in Get started on Front

Slack Integration - Rule Set

Hello, I am trying to convert a rule (send to slack rule) into a rule set, so it can be replicated for different mailboxes.However, I keep getting “an error occurred during conversion” Anyone has experience with this? Thank you

831

5 months ago

RubilEnthusiast

asked in Get started on Front

MS Forms Channel

Hello Everyone, Just wanted to check in if anyone has had experience with connecting MS Forms as a channel.We are exploring the possibility of having Form based data coming in from our users, and since MS Forms is part of our M365 suite, wanted to check if it is recommended, if not, we will explore 3rd party forms to connect instead. Thanks in advance for any advice.

871

5 months ago

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