Developer Q&A

We store some event data in our data warehouse which we use to view some Front usage metrics in our BI tool alongside data from our internal database. To simplify & flatten the event data, we are looking to mimic some things found in a Front Analytics events export, particularly the “Attributed To” field. With the event data received through the API, the most comparable fields seem to be the Target Data and Source Data fields. For some events, the teammate that the event can be “Attributed To” is found in Target Data, and others in they are in the Source Data. I am having trouble figuring out the proper mapping for when to use Target Data fields, Source Data fields, or other fields to create a single “Attributed To” field for each event type. For which event types should we use Target Data or Source Data to figure out the teammate the event is attributed to? Is there a guide available that shows how raw event data can map to Analytics fields?

Hello, I am trying to retrieve the light body of the message (i.e the last message without the former messages). I saw that you had something similar with the API on your end but it seems that there no such thing with the CoreAPI, is there any way I can come any closed to this ? I will suggest it through the product form. Thanks,Best regards,

Hi, We are currently using the Front API to post to conversations a summary of the customer’s previous interactions with us. We are using Front Comments to do so. The issue is that we are dynamically updating the summary every time a new message from the customer is received, which often creates multiple, long comments in the conversation interface, which is annoying as it bloats the screen and makes the conversation difficult to read.Ideally I would like to remove old comments every time a new comments comes in. However, the Front API core reference does not offer any solution to update/remove comments. I have also tried Notes to accomplish the same, but run into the same issue. Another possible solution would be to update Notes with the new summary. Do you have any solution to the above?Jacopo

I tried to use API to access the individual inboxes through the URL included in the teammate object, however I keep getting “you don’t have access to the resources of this teammate.”. I am aware of https://help.front.com/t/80d8nt/api-requests-failing-for-private-resources and have done the things suggested. Still keep getting this message.

I’m looking to implement a lookup to an external database where I'm basically fetching a row based on a query to bring data into a Front conversation. I’m wondering what the best solution would be between webhooks (application or rules) and dynamic objects.

Hi, Front team.Our team is going to build an IM system for our customers and our employees.we’d like tosync Sendbird messages from our customers to Front sync message from our employee replies in front to Sendbird threadI saw you have rate limit policy, I want to know if this policy also applies to this api: https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages If so, as our business grows, we are going to break through the limit quickly. what can we do to resolve this problem. thanks.

I’d like to search for conversations using the message-id form the source message. Any way to do this?

My front plugin displays a select box with all the recipients of the currently selected conversation, and I would like to remove from this recipients list the one that are inboxes of the company. However, when I retrieve the inboxes of the company, I only get their names, and not their emails so I cannot exclude the inboxes from the select box. Is there any way to retrieve an inbox email when working in a plugin ?

Hi, I am using Front API to develop an automation. We have users currently use Front Chat. I am wondering whether there is a way to let Front Webchat should the bubble by the API? We noticed that when people start responding on Front GUI, there is a bubble on the chat. But can we do it if we are interacting through API? Cheers,

Hi,With the search endpoint of the Core API, it is possible to filter conversations with a specific tag :https://url/conversations/search/is%3Aarchived%20tag%3Atag_xxxxxBut I need to filter conversations that have not a specific tag.It is possible to compose a query. I tested “not”, “!” but it seems not to work.Thank for your help.RegardsBenwa

I’ve got an Inbox, with the Twilio-WhatsApp channel defined. In Twilio, I want to have it configured to call a webhook when a message arrives. The format of the webhook is https://webhook.frontapp.com/sms/<something>.  My question is: where does the URL come from? 

Hi,I know you have the Update conversation API endpoint for moving a conversation to another inbox but is there some way to move messages to another folder in the same inbox? Thanks!Raul Gonzalez

I want to know for sure that email was delivered, if so I consider it as successful send, no action required if not I need to do some stuff.How can I check that email was not delivered through API

Hi there, When sending a message to a custom channel via the API (https://api2.frontapp.com/channels/{channel_id}/incoming_messages), is it possible to set an email address that should be replied to for when a user in Front tries to reply? Or, is there a better way of sending messages to Front as if they were an email? My use case is a customer filling in a form on our website, which triggers sends a message to front (currently a custom channel) - our team will then action the request & reply to the message, which I'm expecting to be delivered via email to the initial customer.

Building a plugin using the plugin SDK and now I need to use the Core API to create a comment on a ticket. Instead of handling API Tokens or going through the OAuth dance, is it possible to just get an appropriate token from the Plugin SDK to use for Core API requests?

Hello, How can I import a message into an existing conversation using the API ? We are trying to make a chat-like interface with which our client will send mail that should be imported through the FrontAPI Thanks, Best regards,Anthony

Can you elaborate on the logic used to determine the recipient list (To, CC, BCC) of a new message in an existing conversation? Also, is there an API endpoint to retrieve this list of recipients?  Currently we are retrieving the last message in the conversation, but that does not always include everyone who has been involved in the conversation.

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:a team member a user a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages I have a conversation ID, and based on that I need to get all conversation participants.https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message)

We’ve developed a side bar web app using your plugin and is working well in an account hosted in EEA. We want to use the same app based on your plugin to be used in an account hosted in US and used in Canada. Is there any change we need to take care of? Will it work without any change?

Are API tokens and webhook secrets created at the org level or tied to a specific account? For example, if I leave the company and my Front account is deactivated, will the API tokens and secrets that I’ve created still be active and valid?

With help from AI, I have managed to create this python script with the intention to be able to import a txt file containing a list of email addresses and append those emails to a newly created group (list).  Here’s how it runs:The user is asked to input the name of the input file. e.g. test.txt.  The file contains a list of emails, one email per line The script lists the existing Groups in frontapp and asks the user for the name of the New Group. If the users picks an existing name, the user is asked to choose another name.  After the user chooses a name for the new group, the script runs a check to see if the emails exist in Frontapp.  If it doesn’t exist, it creates a new contact giving it the name “New Contact”.   The script should then append the existing and new contacts into the New GroupStep four is what I have a problem with.  The script does everything, but for some reason, it is failing to append any existing co

Is there an API endpoint for Conversation/Message opened.This datetime is referenced in the Analytics Report for Handle Time.

Hey everyone, I’ve been trying to use Front API to list deleted conversations from a specific inbox (to be more specific, conversations within inbox spam, which mean they were already deleted on Gmail when brought to Front). When I (manually) copy a conversation id from the inbox spam and use the Get Conversation endpoint, it does bring me the conversation and its status show “deleted”. However, when I use the List inbox conversations endpoint it does not bring me any deleted conversation, even when passing the query parameter (q=deleted) as suggested in Front documentation. I have tried the

Hello, Is it possible to search an account with the account name (or any custom field) instead of the account ID in the Front API ?Thanks,Best regards,Anthony 

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