Developer Q&A

Ask technical questions about the Front Platform

  • 257 Topics
  • 527 Replies

257 Topics

Front Developer
Front DeveloperFronteer
asked in Developer Q&A

Question about API tokens / permissions

Hello,What determines which conversations/messages a user can get through an API endpoint using a Front token they made?One of our clients provided us with a Front token with the scopes "Shared Resources", "Private Resources", and "Provisioning" enabled, and our plugin would use that token to make API calls on the conversations they select from their inboxes. This client also has a starter plan and works from private inboxes.Currently, this client is facing an issue where our plugin is unable to read conversations from their private inboxes, and I'm not sure what could be causing that.When I make a GET request to https://api2.frontapp.com/conversations/cnv_X, I get the follow response body:{    "_error": {        "status": 403,        "title": "Forbidden",        "message": "This agent is not allowed to read the \"conversation\" with ID: \"X\""    }}Is there anything we could do on our end to fix this issue, or is this primarily caused by our client's Front account?

1
Javier - Developer Relations
1 year ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

Adding a tag to a custom message using the API (+ resource aliases)

How can I add a tag to a message that was created via the Receive custom messages endpoint? https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages There's documentation for how to attach a tag to a Conversation but my understanding is that these two are different primitives. See here:https://dev.frontapp.com/reference/post_conversations-conversation-id-tags

2
Front Developer
1 year ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

How to understand webhook payload data?

We're working with webhooks at the moment, and I'm trying to understand the data that I receive. What is the target? What is the source? What are all the values that each property can take? I'm not sure where to look for this in your documentation.

4
Front Developer
1 year ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

Create draft SDK help - draft doesn't include attachments

I am currently trying to use the createDraft context API using the SDK (found here: https://dev.frontapp.com/reference/createdraft) My code is below but the draft just doesn’t include the attachment. The draft is successful otherwise.const createDraft1 = await.Front.createDraft({ to: ['acme@example.com'], subject: "Your invoice for the order: ", attachments: ['./X.pdf', 'path/X.pdf'], content: { body: 'Invoice attached.', type: 'text' }}); 

5
Javier - Developer Relations
1 year ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

Seeing delay retrying requests beyond rate limit maximum

Hello,We are progressing on the synchronization of the Analytics part, over the last 30 days, for accounts. For this, as seen together, we use the /reports routes in GET then PUT.We are facing several problems. The limit is not 200 calls per minute for these routes but 200 + a 1 second delay between each. We need 2 requests: GET then PUT. That is 4 seconds for 2 requests for an analysis request. First limit. Second limit, in order to collect information from the last 30 days, or even more, we need a significant delay: around 20 hours. However, it seems that our "massive" requests, by internal choice, trigger this error:Could not resolve host: api2.frontapp.com.Are we, suddenly, considered as "spammers" and therefore blocked after a number of requests? In this case how should we proceed if we want to refine our filters and "consume" requests.Thanks in advance.

1
Javier - Developer Relations
1 year ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

Usage of Front's Events API and the q query string

Our operations team would like to take advantage of Events data and I’m working on interpreting the API documentation.The documentation says: Lists all the detailed events which occured (sic) in the inboxes of the company ordered in reverse chronological order (newest first).But we are given the following query param:q stringSearch query object with optional properties before, after, or types. before and after should be a timestamp in seconds with up to 3 decimal places. types should be a list of event types. I did some digging and discovered how the Search Query Object is defined, kind of. Looks like we can search using the before: and after: available here, but this appears to only index on conversations created_at, created before/after the supplied parameter. Given that this is an event endpoint, I find this behavior confusing. Surely multiple events can occur after a conversation is created. Is the proposed way of interacting with this endpoint to:1. run a backfill, or at least for

8
Javier - Developer Relations
1 year ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

API route to get raw source of message

Hi there, I'm building a mechanism to export all of the data we have for a client and I need to include emails in that export. I can get a list of relevant message IDs from our applications database and now I just need to retrieve the original, raw, form of that email from your API (the same as saving the text in "View source" on a message). I've had a brief look at your API docs but didn't spot an option for this (without having to synthesise it)! Can you point me to how I can go about doing this? Many thanks

3
Javier - Developer Relations
1 year ago

Badge winners

  • Innovator
    Tilmannhas earned the badge Innovator
  • Innovator
    PhoebeatFronthas earned the badge Innovator
  • Innovator
    plagohas earned the badge Innovator
  • Innovator
    joonashas earned the badge Innovator
  • Conversationalist
    josulahas earned the badge Conversationalist
Show all badges
Terms & ConditionsCookie settings