Front WebChat connection error

  • 23 August 2023
  • 2 replies

Hi community!

So I’ve been going through a POC using the Front webchat and everything worked until I try to identify the user.
Once I run the FrontChat(‘identity’, {...}) script, when I try to send a message through the chat I get “Not delivered - connection issues.”

If I never identify the user, it works like a charm. 

(Other scenario) If I run the init with the identity fields I get 400s.

Can some help?


Best answer by justin 24 August 2023, 16:07

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Userlevel 3
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Hi Eduardo!

Justin here with the support engineering team 👋

Due to the nature of this issue, we would need to take a closer look at your account and ask some questions about your implementation best suited in a private conversation. Could you reach out to us privately with the details of your issue, along with the Front chat code being used to provide identity and a demo/live implementation of the chat experiencing the issue? 

Without further logs and details pertaining to your account, the only suggestion I could make for the initializing with verified identity method is to ensure that the userHash is being provided and is the expected value provided in the initialization. 


Of course, I’ll send an email!
Thanks for the reply