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peter_at_prello
peter_at_prello
Conversationalist
Aug 31, 2023 6:20 PM UTC
Solved

FrontChat Widget init with "CustomFields"

Hi,
I don't understand how to use the customFields with the FrontChat widget.
When I try and declare them when doing a 'ChatFront init', how can I use them to apply 'Rules' on ma associated Inbox ? 

Thanks

jason
jasonAnswer
Fronteer
Aug 31, 2023 6:53 PM UTC

Hi Peter, the custom fields specified in the chat widget config are applied to the Contact, not the Conversation.

Your screenshot shows Conversation info (not Contact info) and displays no Conversation Custom Fields. You’ll need to look at the Contacts plugin in the right-sidebar to see the custom field information that has been applied. 

You can still trigger rules on inbound messages, but you need to run them against the Contact custom fields.

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2 replies

peter_at_prello
peter_at_prelloAuthor
Conversationalist
Aug 31, 2023 6:23 PM UTC
As you can see I have 0 custom fields when I received some message from an user

 

jason
jasonAnswer
Fronteer
Aug 31, 2023 6:53 PM UTC

Hi Peter, the custom fields specified in the chat widget config are applied to the Contact, not the Conversation.

Your screenshot shows Conversation info (not Contact info) and displays no Conversation Custom Fields. You’ll need to look at the Contacts plugin in the right-sidebar to see the custom field information that has been applied. 

You can still trigger rules on inbound messages, but you need to run them against the Contact custom fields.

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