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How do I know that whether a conversation is in "trashed" state?

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Hi,

I noticed sometimes the conversation is moved to “trashed” state due to variety reasons. From the API, when I retrieved the conversation, how do I know whether it is in “trashed” state? According to the API doc, the conversation state doesn’t have “trashed” value.

Best,

Support EngineeringAnswer

Community Manager

Hi Rob,

If you’re retrieving a conversation via our API, then trashed conversations will have the ‘deleted’ status as we don’t have a separate status that only denotes trashed conversations.

Hope this helps!

Support EngineeringAnswer

Community Manager

Hi Rob,

If you’re retrieving a conversation via our API, then trashed conversations will have the ‘deleted’ status as we don’t have a separate status that only denotes trashed conversations.

Hope this helps!