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How can I get the tag id for a tag if I only know the tag name?Other than list all the tags with the API https://dev.frontapp.com/reference/list-tags and then search the tag name one by one, if there is any other way to do this?

Hi! I'm currently working on a use case within my company where we need to list conversations of a specific recipient, sorted by creation date. While the Search conversations endpoint seems promising and returns the created_at field, the conversations aren't sorted accordingly. Is there a way to sort conversations by created_at field in Search conversations endpoint? I'm unable to use the List conversations endpoint due to the need to filter conversations by recipient. Any insights or suggestions would be appreciated. Thank you in advance!

I’m trying to receive incoming messages over a custom channel. I created the custom channel in my Front instance and copied the channel id from the Incoming API Endpoint. In order to test, I added the necessary values on the API docs page and gave it a try:➜  ~ curl --request POST \     --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \     --header 'accept: application/json' \     --header 'authorization: Bearer XXXXX' \     --header 'content-type: application/json' \     --data '{  "subject": "Sample Subject",  "body": "Sample Body"}'{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.sender: missing"]}}I tried a couple of modifications hoping to back into a solution, but still the same general error:➜  ~ curl --request POST \     --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \     --header 'accept: application/json' \     --header 'authorization: Bearer XXXXX' \     --header 'content-

Is there a way to enable a signature to automatically appear at the end of every message? It works on email but is there a plugin or a feature coming that will allow the signature to appear on anything non email. It could just be a Front feature that puts it in the text box for you. Doesn’t have to sync with the respective apps

Hi there!I’m looking for a smart way how to catch-up again with customers later - if they would love to.We frequently get request from customers e.g. where they can buy our products (if out of stock).Out team replies that the given product is currently out of stock but will be available again soon.We would love to give the customer the choice:"If you would like to be notified as soon as the product is available, click this LINK."Kind of RSVP. If the customer clicks the link, Front should somehow add a dedicated TAG to the conversation (or put the customer contact to a list or anything else). Our goal is that we can easily find, follow up and inform those customers later. I can imagine of a lot of similar scenarios for this: feature requests, keep-me-posted on delays, RSVP, etc.How can this be solved best?ThanksPaul

Hi,I have organized my call/voicemail logs into the custom channel and it is showing as expected. i want to associate those logs in respective contacts too. is there a way to organize custom channel message to the contacts object ? 

I’m trying to use this Open API json file to generate Java client code to call Front’s API. I’m using maven and the openapi-generator-maven-plugin version 6.2.1.The first time I tried to do this, it failed with this message:-attribute components.schemas.KnowledgeBaseArticleResponse.items is missingI fixed this by adding"items": { "type": "string"},to line 2590.Then I tried again. It failed because the Java code is not valid. There's errors in a number of files, like EventResponseSourceData. Has anyone had success generating Java client code using the above mentioned file?

With the current sandboxing rules if you have a link that opens in a new window (which is allowed) using `target=”_blank”` the window opens but it is restricted to the same sandbox as the original iFrame. Adding `allow-popups-to-escape-sandbox` should allow that new window to break out of the sandbox. This is useful because once you are out of the sidebar iframe allowing confirm and alert pop ups no longer has the risk that they will be confused with popups from the container page. Allowing these as well as downloading etc on the new page would be useful in a number of cases. I understand that you should be able to use the SDK and the `openUrl` function that should function similarly, but depending on the application and use case updating the `target` on urls could be simpler solution. I can add this to the ideas board as well, but this seems like more of a bug or oversight since the sandbox already includes `allow-popups`.

When using the API to POST a new email draft, I receive the following error if the recipient list is longer than 21 addresses:{    "_error": {        "status": 400,        "title": "Bad request",        "message": "Body did not satisfy requirements",        "details": [            "body.cc: should be an array"        ]    }} Does anyone know why this is the case?Thank you.

I need help in solving the issue where I can’t view the photos that sent by my client after the recent UI/UX for chat-like channels. Anyone is facing the same issue and anyone know how to solve it? 

I want to create rule that trigger when there is a failure to deliver an email. One of those case is when we send an email with attachment heavier than 20Mo.I created those rules, but they don’t trigger when I send an email with an attachment heavier than 20Mo. Any idea why?  

I have a host server to which several users (7-9) connect to work remotely. What is the most recommended practice for this case: Install Front Wide Machine for multi-users or install the standard FRONT application by user session, I mean install it in each user session?

Hi,I have created custom channel to route my all call/voicemail/Notes logs from my application (integration application) to front.While setting up channel i got following error and couldn’t even reauthorize(not clickable)Anyone can help me here. 

hello community,      I have been gone through all possible ways to create call and voicemail logging in front but couldn’t find relevant way, In conversation i couldn’t find comment object. For Other api i couldn’t log my entire data.Is there anyone who can guide me through ? i want to synchronization all the calls and voicemails log to the existing number in front.

Hi everyone! New user here, any Tips and tricks or Best practices to keep in mind for Beginners. Thank you

Hello we’ve just started using front and we don’t have the time to figure out what we don’t know what we don’t know. Is there a partner directory or anyone who’s doing consulting paid consulting?We’re an IT business and have no issues spending cash on software implementation but Front doesn’t seem to be offering this service. Please help it’s a fantastic tool I’m sure but oh boy it takes a while to figure things out!

We’ve recently implemented an incoming message webhook. We’re able to authenticate and consume the messages with no issues. One thing we’d like our application to do is to update the message (or conversation) in Front so that it appears to have been read, archived, or deleted based on the users settings in our application. We’re currently attempting to do this using the “Update Conversation” endpoint. Here is an example.url: “"https://api2.frontapp.com/conversations/cnv_19jthp3g"body: {"assignee_id":"tea_6a2to","status":"archived"} We’ve also tried this using a body like this:{"assignee_id":"tea_6a2to","inbox_id":"inb_ak1l8","status":"archived","tag_ids":[],"custom_fields":[]} We are using PATCH and getting a response of 204 -  NoContent but we are not seeing any changes to the message or conversation in Front. We’re hoping for some direction on what we may be doing wrong. Is there a better approach to updating the message directly instead of the conversation or are we missing some oth

Hello, Our team is quite new to Front and we have not included the survey to our emails just yet and are wondering if it is something that we would benefit from. If you use it, what have been the main benefits of it? Would you say most of the customers do not participate or how often customers take time to also leave a comment?

Greetings community, After scrutinizing the each Front Apis in dev documentation, i wonder how to get front user email. As i didn’t found any relevant way to fetch this. Also ho can i get author_id using the OAuth token (access_token)?

Hi folks,I’m new to the Front API and am trying to understand how to use the two conversation date fields created_at and waiting_since. I recently pulled a conversation from Front in which there are four messages sent between 16:53:05 and 17:04:14 on March 28, 2022. As expected, waiting_since is equal to 1648487054, i.e., Mon Mar 28 2022 17:04:14 GMT+0000, which does correspond to the “oldest unreplied message”. But created_at has the value of 1706893362.369 – Fri Feb 02 2024 17:02:42 GMT+0000. That doesn’t make sense to me. Am I missing something? Is there a field that stores the true created_at value, or do we just need to pull the timestamp of the first message? Cheers,Matt

Hi all!We’ve built a sidebar plugin that serves up relevant information to our users about the email that they’re viewing.One of the things we’d like to do is allow them to download documents related to the email.We have an API that we’re reaching out to that returns the file in base-64. We’ve been unable to serve the file up to the user to download as the iframe the plugin is in doesn’t allow popups or downloads.We’ve considered temporarily saving the file to blob storage and then using the openUrl function to access it but that seems like an expensive solution.Any insight would be appreciated!

Hi community,  We have an idea of greeting our customers on a birthday by email. Does anyone know whether it is possible to automate this process via Front and how? Thanks for any help.

Is it possible to create a workflow to automatically send welcome emails to new contacts or contacts with a certain tag? 

Currently trying to work out if there’s a way to keep the chat history but prevent tags and rules being applied from older messages. For example - If a customer emails in about an order being lost in the post. It would be tagged Merch and go to their inbox. The issue gets resolved, customer happy. Then 6 months later, the same customer has an issue with payment however the rules and tags are reading those previous messages and directing it into merch and payments. Is there a way that after say 2 months. Any new messages follow the rules without going back over old messages but still be able to see the chat history if you scroll through previous messages?

How can I set up a daily report per teammate of how many open conversations they have? I see the glossary for ‘active conversations’ but it does not differentiate between archived and open in their inbox. Is there a proper filter to create daily report of open conversations by teammates?