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Currently the Slack integration does not work with sending outbound messages (new messages, not threads) since these outbound messages are not attached to a mailbox. How can I make it so these outbound messages send to Slack?

We would like to avoid using customer mailboxes as Front suggests, but still want to view each customer’s messages on a per customer basis in our sidebar by default. How would we go about achieving this?

Can you recall an email after it was sent but the recipient has not opened the email yet? TIA

Is there a plugin for note taking?  I use the notepad on my computer for taking all of my notes for different emails and once I don’t need that note anymore I delete it...I want to be able to keep the notepad on the side panel of my inbox where the plug-ins are instead of having to go back and forth between tabs.

Hello everyone,We are planning to create custom fields for both contacts and dynamic objects and import data through API to get the most up to date data in Front. So far so good. Now we were wondering if it’s possible to send data back as well. So let's say a certain custom field is manually adjusted/updated in Front, is there a way to send that updated data back? We had hoped to use the webhooks for that but it seems like the events for webhooks do not include events for that purpose.Also, I believe that until a few weeks ago there was the possibility to use webhooks in rules? I don't see that option anymore. Can anyone confirm or am I mixing things up?

I recently got an error calling the `messages` api but the error was truncated. Is there a place I can see the full error? [2024-05-27 22:35:20] production.ERROR: HTTP request returned status code 400:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.to: should (truncated...) {"exception":"[object] (Illuminate\\Http\\Client\\RequestException(code: 400): HTTP request returned status code 400:{\"_error\":{\"status\":400,\"title\":\"Bad request\",\"message\":\"Body did not satisfy requirements\",\"details\":[\"body.to: should (truncated...) 

Hi all,I can’t see, inside the API Reference, a way to list messages based on specific criteria such as from/to adresses, dates, or even a Conversation IDIt seems Events could be used for this intent but I can’t find a way to filter the events I list based on the type = message (seems type can’t be used as query filter ‘q’)…Is there any way you can think of to identify whether or not, a message has been received:Within 24hours From a specific email address Containing a specific keyword inside the subject or body oThanks you so much for your help guys !Cheers,Sacha

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says “#crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James

Hi there, Is it possible to get a list of contacts by a custom field value? I’ve got a scenario where I need to apply some updates to contacts based on an account number, which we stamp on the contacts as a custom field. In our internal systems we have no idea which contacts in Front are linked with which account numbers as our internal systems allow a contact to exist against multiple accounts/branches, in Front however the contacts are stamped with a single account number, which users can edit in Front.

What is the best way to append a message to the end of all company signatures without updating each one manually?

Good Morning all, I have been developing performance metrics based off the analytics exports for activity, and have encountered a use case I wish to accommodate. I want to know the amount of time between a snooze expiring and action being taken on a case. the activity dataset currently holds when a snooze was initiated, but as neither the expiry date/time or length of snooze. Is data on snooze expiry/length stored elsewhere? I’d appreciate any assistance on this, Chris.

Hi I am struggling with changing details on a team member. Could you please assist me? Owr former COO left the firm so we changed her email address in Microsoft365  to a new email address. Our former COO  is currently added as a team member in Front but I want to edit that user and change it to the new user. how do I do this?

Hi team,We frequently use message templates to speed up workflow and give consistent and concise replies to our customers. We also use tags on every email we receive to differentiate between query types.My question is can we automate tags to be added when using a specific message template to minimize any manual interaction with these common queries we receive? Thanks!

I’m new to front and new to apis so forgive me if this is simple but any help would be greatly appreciated. We use an ITSM tool called Autotask and I’m trying to create dynamic variables in front that recognise autotask ticket numbers (T20240518.1010) and then using the autotask API pull through details about the ticket. I’ve got the connection to autotask working.The difficulty I’m facing is trying to get the target URL to work. It’s thishttps://ww16.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?workspace=False&mode=0&TicketID=TICKETIDUnfortunaltey TICKETID isn’t the ticket number mentioned above, it’s a separate 6 digit number.So….I’m creating a dynamic variable that uses the autotask API to get the ticket ID when inputting the ticket number.When I use postman with a known ticket number in the API endpoint (not sure if that’s correct terminology)https://webservices16.autotask.net/atservicesrest/v1.0/tickets/query?search={ "IncludeFields": ["id"], "filter":[{"op":"eq","field":

Hi.I’m trying to embed an app with react-router as a sidebar plugin, but navigation doesn’t work because of iframe’s sandbox prop (absent allow-top-navigation-by-user-activation?).Is there any way to edit sandbox prop? Thank you in advance.  

Hello, Is there a setting that will enable auto-archiving for sub-conversations whenever an original conversation is selected? My goal is to rapidly declutter my conversation list when addressing incoming requests. Please advise.Thanks,Sarai Roach

Is there a way to bulk archive Shared with me emails?

Hi there! I’ve been tasked with pulling data from a few different inboxes starting from a certain time.I’m trying to use the `q[after]` parameter, but it doesn’t seem to work- it just gets ignored completely. My request is as follows: /inboxes/<inboxid>/conversations?after=1715382074&limit=10&q[after]=1715382074&q[types][]=assigned&q[types][]=unassigned&q[types][]=archived&q[types][]=deleted&sort_by=date&sort_order=ascWhich, more legibly, looks like this:/inboxes/<inboxid>/conversations{ after: 1715382074, limit: 10, sort_by: date, sort_order: asc, q: { after: 1715382074, types: [assigned, unassigned, archived, deleted] },}As you see, the `after` parameter is included in both the top level params and nested under the `q` param. We’ve tried both ways and they are both ignored.Because we’re trying to iterate through this chronologically, we have the `sort` to asc, but that’s causing our earliest conversations to be returned. The tim

Hey Fronteers!When we’re mentioned on Instagram, is there a way to click on the mention from Front and get redirected to Instagram rather than going to Instagram to view the story?Thanks. 

Hi! I am trying to re-create metrics for our own reporting in Tableau but I have a hard time with new and archived conversations. I went through the documentation, and timezone differences are excluded as an error too.New conversations: (https://help.front.com/en/articles/2310)I set new_conversation attribute to true (I assume it’s a flag) and excluded conversations without message_idI still get less than in the front overview reportArchived conversation: https://help.front.com/en/articles/2396For this, I couldn’t find a flag, so I wrote a query in Snowflake. If the last ‘type’ is archived or snoozed, then I counted the conversation ID.max_message_date = message_date and type in (‘archived’,’snoozed’)Here, first i used a timestamp but then used a date instead.I can’t match the values, so any help is appreciated. I can’t 100% match the time metrics either; I get slightly less, especially if I add the business hours flag. (But it’s minor compared to the above.)Thank you!

I currently have a rule to move certain messages with the same subject into a new conversation, in the same inbox.This is a specific type of transactional message that’s received when customer’s complete a form. We don’t have control over the subject line, which is always the same, so they stack up in a single thread otherwise.The rule is successfully splitting up these messages. However, tagging does not seem to work.The first message of the day for this type does get tagged per what I have setup in the rule, but subsequent messages do not.I’m not sure if there’s a specific order of operations that should happen, if a separate rule can catch these “Move message to new conversation” actions, or if this is a limitation of the rule action itself.Curious to know if anyone else has run into this or if there’s a solution.

Hey there!Is there a way to enable font dialog box on WhatsApp, Instagram and Facebook channel in Front, just like it is on the Email channel?  

Hi, I’ve built a front sidebar plugin a couple of years ago and I was using the auth_secret to authenticate the users from front to my app, before I was doing something like:export function getInstallationInformation(callback) { callback = once(callback); Front.contextUpdates.subscribe(context => { callback({authSecret: context.preferences.authSecret}); });}Now I’m refactoring the plugin, and I noticed that in the docs it says that the auth_secret is going to be sent in the URL.Does front still support the the context.preferences ?Thank you!

I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839&q[types]=message_bounce_error&q[types]=inbound&q[types]=outbound&q[types]=out_reply&q[types]=sending_error&q[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after 1706030839, but there is no corresponding event.

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?