Skip to main content

Solved

567 Topics
Front User
Front UserFronteer
asked in Product Q&A
Show accounts pinned on your sidebar

Hi, Is there a way to show accounts pinned on your sidebar without making a tag?

853
cat_apac
4 days ago
harry
harryConversationalist
asked in Workflows discussion
Group Contact

Is it possible to create a group email contact (several email addresses in one group) which you can then send an email out with?  What I’m trying to achieve is a team list of contacts that I could enter the group name in a new email instead of each individual person.  Same process with adding a comment under an email could one use a group contact?

224
harry
6 days ago
benc
bencEnthusiast
asked in Product Q&A
Reconnecting Google

I just had to change my password on my gmail account. When I have done this on other gmail accounts, Front has presented me an option to reconnect. I don’t know if this is because it is my primary account email, or due the issues Front is currently having with gmail, or just a change to the UI, but I cannot find a way to reconnect.  When I try to add my calendar, it tells me it is already connected but unable to show events. Anyone quickly know the way to reconnect with a new password? I also tried logging out and logging back in, restarting my computer, checked for updates, quit front and opened it again. 

1342
G
7 days ago
jaiv
jaivConversationalist
asked in Developer Q&A
Schedule a message send via the API

Our Front workflow involves generating emails and scheduling their sends on a daily basis. Our current flow is:Generate the email text and attachments programmatically. The email content includes a blurb about the time the email should be scheduled (roughly based on the local time of the recipient) Send a POST to `/drafts` with the email content and attachments On success, open the link to the draft Manually schedule the send according the the email content’s scheduled send blurb, and delete the blurb in the email.The only manual part of this flow is that we need to manually schedule the send (and delete the blurb saying the send time, but that’s a byproduct), which is a hassle. I haven’t been able to find a way to programmatically schedule sending via the API but that would allow us to do this whole flow programmatically. It doesn’t look like there’s anything in the Messages or Drafts APIs. Does this functionality exist? If not, I’m curious why and if it might ever be on the roadmap.

692
jaiv
7 days ago
shelleyannc
shelleyanncConversationalist
asked in Get started on Front
Front Academy Sandbox

Does Front Academy have a sandbox in which I can try the activities from the courses? I don’t have admin access yet for my organization but am working towards my certification in preparation for that, so a test environment would be very helpful.

141
sadie_mcdaniel
8 days ago
smerel
smerelConversationalist
asked in Developer Q&A
content security policy with strict-dynamic

I’m trying to use ‘strict-dynamic’ for my ‘script-src’ content security policy.I have a nonce set up in my page where I include the Front chat widget script: <script nonce="random nonce here" type="text/javascript" src='https://chat-assets.frontapp.com/v1/chat.bundle.js'></script>but it appears that that chat.bundle.js script dynamically loads app.bundle.js, which leads to a CSP violation in Chrome:Refused to load the script 'https://chat-assets.frontapp.com/v1/app.bundle.js?v=840fb872' because it violates the following Content Security Policy directive: "script-src 'self' 'strict-dynamic' chat-assets.frontapp.com 'nonce-9a6157311c94f2a96914fe5ac561d6fc'". Note that 'strict-dynamic' is present, so host-based allowlisting is disabled. Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.Is there a way to use strict-dynamic with the Front chat widget?

352
smerel
11 days ago
bogdan_badescu
bogdan_badescu
asked in Workflows discussion
Automatically adding routing rules on client demand

Hi folks!    I'm looking for a solution for automatically adding routing rules on demand. As an example, lets say rob@work.com sent an email to Operations Support requesting he recieves all emails from alex@work.com. Usually this task would belong to me and take a considerable amount of my time that I could be using on other requests. I was thinking that a rule could take care of that by checking the emails from a specific inbox dedicated to this task for the author's email address, the email address he wants to be bcc'ed in and the confirmation of intent from keywords like "reroute" , "bcc" etc. , after that sending me or the team a simple approval request for the rule creation so I can check out the rule and request for human validation or make modifications to the rule based on the requesters needs, thus streamlining the workflow.     Do you know if this is possible at all or even a good idea? I do have some concerns about the privacy aspect but I'm thinking those should be resolved

161
cat_apac
14 days ago
bogdan_badescu
bogdan_badescu
asked in Workflows discussion
Migration from Google Services to MS 365

    Hi everyone!    We are looking to migrate from Google Services to Microsoft 365. What would be some tips for a smooth migration so our workflow doesn't get interupted? Is it something that can be resolved in Front or will it be a task for the IT team?Thank you in advance for your knowledge! 

141
sadie_mcdaniel
14 days ago
daniel_ortega_ngl
daniel_ortega_nglConversationalist
asked in Developer Q&A
Transfer/Separate Comments

Is it possible to separate comments, whether from an original comments or from two merged conversations?

358
harry
14 days ago
Michael_B
Michael_BConversationalist
asked in Product Q&A
How are you managing your TikTok messages?

From what we can tell, there is currently no way to link TikTok messages to Front. A handful of other apps are starting to do this. Curious how the community is dealing with messages from TikTok?

363
Michael_B
14 days ago
rachid
rachidRookie
asked in Product Q&A
Create customized reports in Front to track team activity and assess productivity.

Hello, I hope you're doing wellI've just read all the details about the reporting part in Front and would like your help.What I noticed is that Front calculates the number of messages. My question is: does “message” in Front only mean an email, or does it encompass something else?To give you some context, we're a company and my job is to create custom reports for the business. I want these reports to give me more visibility into the team's activity. My goal is to be able to generate a report that gives a clearer picture of the team's day-to-day activity. For example, how many mails have been received and processed, the period during which the number of mails has increased or decreased, how many mails have not yet been processed, and any other details enabling me to assess the team's productivity during the day.Can you tell me how to go about creating this type of customized report?Thanks. 

211
cat_apac
16 days ago
ncimino
nciminoConversationalist
asked in Product Q&A
Reset Front user password?

Hello - Is there a way as a Company admin to reset a user's Front password?

141
H
17 days ago
riccardo_migliori
riccardo_miglioriRookie
asked in Product Q&A
Sentiment based dynamic SLA

Hi, is it possible to dynamically change the SLA for a conversation based on the sentiment of the messages?

161
PhoebeatFront
17 days ago
riccardo_migliori
riccardo_miglioriRookie
asked in Product Q&A
Maintaining filters when looking for specific rule in a set

Hi, can’t the filters I set when i look for a specific rule in a large set remain active if I open one and then go back? Otherwise I always have to insert them again.

91
PhoebeatFront
17 days ago
harry
harryConversationalist
asked in Product Q&A
Domain based rule

Is it possible to create a rule based on a domain only?  We receive emails from Facilities which have numerous staff emails that are all based on a single domain.  We would like to create a rule based on one domain for a facility and not a rule for every staff email from it.

152
harry
17 days ago
L
lifanConversationalist
asked in Workflows discussion
help for setting chatbot work flow

Is it possible to set up the chatbot with the following workflow?After 5-10 minutes of no response from the user following our last reply, the chatbot sends a follow-up question: “Do you have any further questions?” If the user does not respond to the follow-up question: Automatically send a survey to gather feedback from Front. If the user responds to the follow-up question: Continue the conversation without sending the survey at that time.

452
L
23 days ago
emely_pieper
emely_pieperConversationalist
asked in Get started on Front
Seein Teammate's Calender in Front

Hi! We recently switched to Front and used to use the function in Microsoft Outlook a lot, where you can see other peoples shared calenders. Super handy of course. I couldn’t find this in Front however - is it possible to see your and your teammate’s calender next to each other to find a time slot? 

341
PhoebeatFront
23 days ago
engineering
engineeringConversationalist
asked in Developer Q&A
Need help regarding refresh token when client deactivate app from app store

We are facing a problem whenever the client disable the app fro app store from as shown in attachment. And then when reenable that app and then try to obtain oauth (access token) via api using existing refresh token within the period of 6 months i.e still refresh token is valid, api provide response {"error":"invalid_grant","error_description":"Invalid refresh token"} 

262
engineering
24 days ago
Felipe
FelipeRookie
asked in Product Q&A
Branch by Visitor Data Doesn't Work

I have created a chatbot conversation flow using the "Branch by Visitor Data" blocks. However, the conditions "If Name exists" and "If Email exists" always evaluate as true, even when I initiate a conversation from an incognito window and no name and email are passed during the chat initialization. Additionally, in some cases, customer names are prefilled with a UUID string.This chat is running on top a Shopify store and no matter if a customer is logged in or not, the message in green is aways presented.How can I avoid that issue? 

211
sadie_mcdaniel
27 days ago
harry
harryConversationalist
asked in Product Q&A
Taking out the trash

Is it possible to take out the trash?  There seems to be no way to delete the emails in the trash bin or clean it up.Thanks,Harry

355
PhoebeatFront
27 days ago
kevinr
kevinrHelper
asked in Product Q&A
Windows 11 Native ARM support

About to order a Snapdragon powered surface laptop 7, Is the front Desktop app setup to natively run on ARM on windows? 

755
kevinr
29 days ago
tchristler
tchristlerConversationalist
asked in Developer Q&A
Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

944
smerel
29 days ago
sharifah_zanaruddin
sharifah_zanaruddinConversationalist
asked in Product Q&A
Bot

Hi, How can bot help in Front? Thank you,Sharifah

591
cat_apac
1 month ago
irina
irinaRookie
asked in Product Q&A
Report by visitor source URL

How (if possible at all) can I get a report for Conversations (live chat) by visitor source URL?

811
patrick_v
1 month ago
Ben Durot
Ben DurotConversationalist
asked in Product Q&A
Export contact by email adress instead of names

Dear Front Community, When I export the contact list from the “Customer satisfaction” tab on a desired period of time, the contact column displays a mix between names and email addresses. This is hard to filter and generate graphs.Do you know if there is a way to dislay ONLY email address in the contact column? Thank you very much for your help.Cheers,Ben

153
Ben Durot
1 month ago

Badge winners

  • Innovator
    kgarveyhas earned the badge Innovator
  • Visionary
    jakehas earned the badge Visionary
  • Brainy
    nate2024has earned the badge Brainy
  • Innovator
    consu.reyeshas earned the badge Innovator
  • Innovator
    sevhas earned the badge Innovator
Show all badges
Terms & ConditionsCookie settings