Domain based routing to multiple inboxes

Hey Aditya,

Great question! Yes, you can set up domain-based routing in Front using rules.

Here's how it works: you'd create a rule with the trigger "When inbound message is received" and use the condition "From field is in domain" (for example, example.com). From there, you decide what happens next. A couple of common setups:
-Route to a specific inbox by domain: Use a branching rule where each branch matches a different sender domain and moves the conversation to the appropriate inbox. The conversation lands in one inbox per branch. Front won't create separate copies in multiple inboxes from a single rule action.
-Distribute work with load balancing: If your goal is to make sure no single teammate gets swamped, you can pair your domain-based routing with a load balancing assignment rule. Once the conversation is in the right inbox, a load balancing rule assigns it to whichever teammate in your group has the fewest open conversations. You set a cap per person, and Front handles the rest. This is available on the Professional plan and above.

Each inbox does not receive a separate copy. You route a single conversation to one inbox, and load balancing is the feature that distributes work based on teammate capacity (not by splitting across inboxes).