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The Command + Shift + Number shortcuts to switch between different Front apps (Inbox, Calendar, Contacts, etc) clashes with the default Firefox shortcuts to switch between containers. Would it be possible to customise or remove these Front shortcuts, or to change them to another modifier by selecting one of the alternative Front shortcut sets?

The first two steps in the documentation to make an app are to go to settings, click on company, and then click developers. However, I can’t see developer as an option and nothing appears on the search bar either when I search for developer. I have been granted admin permission from the company (received it a few hours ago). Sorry if this is a really silly question to ask just no idea how to continue from here. 

Are you planning to add support for Expo for React Native in the future?Our team uses Expo to build and ship our mobile app, and we’ve historically used Intercom (which already has an Expo plugin). We’re considering switching to Front but the lack of Expo support makes the potential switch a big headache.

initially I thought adding the inbox access to the newly created teammate group would work but I get an error that Team access is required to link to team inboxes. I find it odd that I can create a teammate group via the API but cant actually add inbox permissions without a manual step in between? Any insight would be appreciated, just want to make sure I am not missing something.  Thank you! 

We have a Front integration that involves fetching conversations within a timeframe from selected inboxes, at the moment we paginate through the conversation search endpoint for each inbox ID. However, to ensure that we fetch all the conversations in that timeframe it would be much easier for us if the inbox filter was treated as one of the `OR` filters (from, to, cc, bcc) so that we could filter `inbox:A inbox:B after:<date> before:<date>`

We use the “Create Jira Issue” and “Create Jira Comment” automation actions to sync Front with Jira. Unfortunately, neither of these actions support rich text formatting.  The issue description / comment body is sent to Jira as plain text, which means that hyperlinks are not automatically converted to clickable links.It would be helpful if both of these options supported some form of rich text formatting, such as Wiki Markup, Markdown, or HTML.As an example, this description in the automation action: Produces this result in Jira: Note that the links are not clickable, and none of the formatting is applied.

We'd like to save the files contained in an email to a folder on our company server or to a folder on my desktop. Unfortunately, the only option we've found is drag and drop.Is there a button to ‘Save as’ and choose the location where the file is downloaded ?Thank you for your help. 

We have created a rule which automatically assigns an email from a customer to a member of staff.However, this rule does not take into account back-ups in the event of an agent's absence. Is it possible to include a rule that modifies automatic assignments in the event of absence ?Thanks for your help ! 

My department works on Front but not the rest of my colleagues. We used to use ‘tags’ (like “@Name”) in Outlook to highlight emails to the colleagues concerned. Is it possible to tag in a Front Front and have it visible in Outlook for another user or client ?

We have a sales@ email address that comes to a shared inbox. When individual members of the team respond to the emails that come to that inbox, we want the “From” field to show ONLY sales@, not the individual’s name or email address as an ‘on the behalf of’. How do I set that up?

Hello,We have been experiencing issues in the past 15 hours company wide where email from Gmail accounts are not syncing for our users. Steps we have taken to try and fix this:Restarted the app Updated the app Reauthenticated with GmailWe are able to send from Front with no issues, so this appears to be a possible imap issue? We have made no changes to our configuration, so we are unsure how to fix this problem. I am not sure if others are experiencing this as well, or if this just limited to our accounts. The status page shows all things operational for Gmail and all other services.

Our team uses a knowledge base to answer common questions, but we still spend lots of time manually sharing links, especially in live chats during peak hours. For example: When customers ask about ‘international roaming,’ we paste the same guide repeatedly Questions about ‘data limits’ require digging through articles We’re exploring ways to automatically suggest relevant help articles when certain topics come up in chats or emails. Questions we have: How do you balance automated suggestions with personalized replies? Can we trigger articles based on factors like a customer’s plan type? What metrics best show if this actually reduces reply time?

We have multiple lists that serve different purposes. I’d like to identify all of the lists with a specific word in the name and add them to a master list. I don’t see a way to add a list to another list, and even if I exported the list of shared contacts, it doesn’t look like it would indicate what lists they already belong to. Any suggestions?Use case example: Add all the groups with “Software” in the name and add them to the Business Continuity list to create one master distribution list.

Hi! We’re a small wireless team of five supporting 2,000+ customers. We use Front to automatically flag emails about service outages when customers use phrases like ‘no service.’ But we’ve noticed many urgent reports slip through when people describe problems differently, like ‘can’t connect’ or ‘no signal.’Right now, our team manually checks these emails during busy periods, which delays responses to real emergencies. We’d love advice or any examples of how you handle this.

Our company is looking to take advantage of the “Create reply time goals” to establish a warning and be notified of a breach. The only problem is that during our busy season, the emails that have breached the reply time goal are moved to appear as if they are the newest emails at the top of our lists. Becuase it rearranges the message to appear as the oldest, we do not use this function. We absolutely would use this function if the email would remain in the order that it was received and would only gain a flag to show it needs to be addressed immediately.

Is it possible for responses from customers that aren’t replies to threads that are already active to automatically merge into the thread that is in regards to their concerns? This would allow my team members to continue discussing the subject with the customer versus the email being delivered to the general inbox.

I want to have my own button placed on page, on click it opens chat widget. And when chat is closed, again set iframe to 1px height and width. I didnt find any events for this.var chatFrontLoaded = false; let chatBtnFront = document.querySelector(".spider-front-chat-btn"); chatBtnFront.addEventListener("click", function(e) { e.preventDefault(); if(!chatFrontLoaded) return; window.FrontChat("show"); }); setTimeout(()=>{ window.FrontChat("init", {chatId: "",shouldHideExpandButton:true, useDefaultLauncher: true, onInitCompleted: () => { chatFrontLoaded = true; window.FrontChat("hide"); const chatIframe = document.querySelector("#front-chat-iframe"); chatIframe.style.height = "1px"; chatIframe.style.width = "1px"; }}); if(chatFrontLoaded) { } }, 1500);It is also very sad that I need wrap it all in setTimeout, because window.FrontChat returns error. 

I created an API key: https://app.frontapp.com/settings/developers/tokensI use that API key to create an emailSometime that email is assigned to that API key like it’s a teammate, but sometime it doesn’t. I didn’t even knew that we could assign a conversation to an API key.I expect that email to be assigned to no one.

Hi Front team,We’d love to request a feature that allows users to tag entire teammate groups (e.g., @payments-team, @customer-support) in comments or notes within a conversation.Right now, we can only tag individuals, which limits visibility and creates communication gaps when collaboration is needed across functions or shifts. Especially in high-volume scenarios or when handling complex bookings and endorsements, being able to tag a group ensures nothing slips through the cracks, even if specific teammates are out of office.Suggested functionality: Allow admin-created groups to be mentionable with an @ symbol. Teammate groups should receive a notification, just like individual mentions. Group tags should be manageable from the team settings. This small enhancement would significantly improve team coordination and reduce manual steps in reassignments or follow-ups.Thanks so much for considering!

Hi All,  Not sure if this was part of the recent changes, or if I clicked something accidentally to get the submenus. Any help would be appreciated.   

Hello, I'm developing a plugin for composer mode and I need to edit the current draft.As I understand from looking at the documentation, I need to make an API call with the message id of the draft in the url which is "msg_" but from the context in composer mode what I get is a draft id like "dra:***".I thought about making an API call first to list the messages of a conversation since I do get the conversation id from the context and from there extract the msg_ of the message if it has a draft. The problem I find is when there are several active drafts in a conversation since I only want to edit the draft of the user who is using the plugin.Is there any way to get the msg_ of the current draft through the context in composer mode?Thanks very much in advance.

Hi, is there a way to get Front to show you which email address returned or bounced when you have sent to multiple addresses? I get the following message “A message failed to be delivered dropped /Bounced address” but I don’t see which email it failed to be delivered to. 

Hello there! Is it possible to include custom headers in the message when a draft is created?We are trying to uniquely identify messages and conversations across multiple applications when a draft is created and when we receive a response.We tried embedding a hidden tag in the body, but the tag can be removed.Also, the company does not want to utilize Front Tags since those are application-specific. Thanks in advance,Raul 

We have been using this endpoint for creating & sending messages via Front for a year now :https://api2.frontapp.com/channels/{channel_id}/messagesAll our messages created via this end point yesterday were created as Draft instead of sending. We have not made any changes.Could you please investigate ? Our token access scope is Shared resources

We’re building an integration that makes use of Application Webhooks and would like to configure some logic based on the originating inbox. We’re running into a challenge getting inbox IDs. Notably, the UI and API use different, incompatible IDs. UI ID: 30231326 API ID: inb_123In particular, we’d like to be able to use the UI ids to configure these filters since it’s what our customers are familiar with (or they can simply drop a link that we pull the ID out of). Problem is we can’t figure out a way to match up a UI ID with the API ID.Alternative, we considered building some sort of “Inbox Picker” in our app, but want to avoid this for several reasons: Two Inbox can have the same name, so we need a means of disambiguating inboxes.  Further, the API response is pretty limited so we’re not sure how we’d even help users understand the difference. Building a UI “Picker” component is a lot more work.  In our other integrations (non-Front integrations), it’s not uncommon for customers to se