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Hi all, I wanted to ask if anyone has faced the following problems when it comes to integrating WhatsApp.The below error is what I am getting; is there a way of solving this issue? 

I’m in the process of building an integration for our application. We’re not Front customers, but our customers are Front customers.I setup a trial account, but I’m running into issues with many development workflows - key integration features are gated behind paywalls. I’ve built a bunch of integrations lately. It’s not uncommon to have premium features gated, but this is the first time I’ve run into basic integration functionality being gated for developers. Generally, companies are limiting abuse by keeping developer accounts to, say, 3 or less users. but generally allow most of the features to be available.Further, I don’t have a simple way to simply sign up for a paid account. Once the credit card comes out, the vendor review process comes out. I’d really like to avoid that.Here’s my use case:We have an AI tool that we integrate into our customer’s ticketing environments. We need inbound webhooks when tickets are created or comments are added to tickets _on specific inboxes_ While

We're in the process of building out a Front integration and trying to set expectations with customers of when it will be ready. Specifically, we want to get this in the hands of customers quickly. We’re trying to decide if we should have them setup “internal” OAuth clients while we wait for the partner review process to finish.I’m curious if you could provide a ballpark estimate of how long it will take to review and approve an app once I submit it for review?  Days, weeks, months? 

We have a saved Message Template for logins to our system that we send out frequently, we have noticed that when we paste in the username to the template within the body of the email it is changing the link behind it to an old customers email address. Any ideas why this might be happening or how we can stop it..  We paste in the new customer email address on the line Your Username is .. (eg email@email.co.uk) it shows the correct email address but on sending, it is changing the mailto link behind it to another email address beginning with info@. So when the end user then copies the email their side if tells them the credentials are wrong because it copies the info@ email address.Any suggestions gratefully received. 

Hi TeamWe are integrating front chat to our website. So for its good but we are facing 2 problems that we are trying to fix.First one is related to showing the previous chats we have built flows and for some flows we have been seeing escaped html spans in the chat history. Please see the screenshot attached. From what I understand this happens when we usually follow multi choice question with a message and it shows span in the conversation historySecond issue we are facing is that sometimes when we look at the conversations page. It doesn’t show the last message in the conversation instead it shows first message or second last in the conversation which might confuse the users.Looking forward to hear from you,Thanks and RegardsGlen 

Hi there,We’re a small team and half of us have a break in the logo that’s been working fine in our signatures for years. Any ideas? The code appears consistent across the team.

Hi, I wasn’t able to add this as idea, so asking here. If you are planning to add article import to knowledge base from docosaurus? Maybe there is some API that we can use to add articles from docosaurus? Thanks 

I’m trying to add application objects to my published application. I need users from other companies who install my application to be able to set it up with as little configuration steps as possible.  I was trying to follow the Logistics TMS Guide, and I was able to set up Application Objects, but I found that I had to create a rule to trigger the App Object whenever a new message came in.  Does that mean that my users would have to manually create the rule for the Application Object to be added to incoming messages? Is there any way to build this logic into my published application so it automatically gets set up when the app is installed? 

Hello All, We have multiple outside vendors that provide us with tracking information for products we ship.  The problem we face is that ever one of them does it differently.  We are currently having to go through multiple emails, attachments and other systems to put things together.  Most of the relevant information is available in Front in one manner or another. My question is, can Fronts AI function parse information from attachments as well as the email body and make summaries based on information found?  Alternately is there an API solution for being able to extract information from the shipping companies?  Im looking for any suggestions as we spend a lot of man hours sending the tracking information to our customers and feel like we spend too much time digging for the information prior to sending to customers. Any help is appreciated, Thank You!

I’ve been using the sequencing feature to do some marketing / sales outreach. The last round of sequences I sent out went to around 800 contacts in total and I had no issues with bounces or spam.This time around, the email we were using got marked as spam by Microsoft just before the last sequence went out and they all bounced. Has anyone run into this before? Any recommendations on where to go from here? The sequences we build for the next couple of months are supposed to be sent with this email. 

I have a problem using the fron-chat-sdk

How does Front work with Microsoft DLP, aka Purview?  For compliancy, outbound messages need to be scanned for sensitive information, leakage, and security.  Also, things like labels for content, etc.

Hi all — I’m not a developer, I’m a sales guy (apologies) - so that should be the problem right there.  Anyway, I can’t loop in our dev team due to strategic constraints, and I’m trying to build a simple reporting workflow using the Front API.Goal:Generate a report that lists: Conversation ID Shared inbox name(s) Tags Grouped by Month and Year, based on when the conversation first arrived (i.e. was created). I'd like to use this for historical reporting — so I need to pull conversations created in previous months, like March 2025, February 2025, etc.From what I understand, this means: Using the /conversations endpoint Possibly filtering or grouping by created_at But I’m running into issues — even when I try filtering with something like created:[YYYY-MM-DD TO YYYY-MM-DD] (or manually filtering the created_at values after retrieval), I only return conversations with today’s date, nothing from prior days or weeks.Key question:👉 What’s the best way to reliably retrieve conversation

Hallo Front-Community,wir erleben in unserem E-Commerce-Geschäft regelmäßig saisonale Spitzen, die zu einem massiven Anstieg an Kundenanfragen führen. Aktuell haben wir damit zu kämpfen, die Reaktionszeiten aufrechtzuerhalten, ohne die Qualität unserer Antworten zu beeinträchtigen.Wir nutzen Front, um alle unsere Kommunikationskanäle (E-Mail, Chat, Social Media) zu zentralisieren, was bereits hilfreich ist. Allerdings suchen wir nach spezifischen Workflows oder Automatisierungen, um diese Spitzen effizienter zu bewältigen.Hat jemand Erfahrungen mit ähnlichen Herausforderungen gemacht? Insbesondere interessieren wir uns für: * Regeln zur automatischen Priorisierung von Anfragen basierend auf Keywords oder Dringlichkeit. * Vorlagen oder Snippets zur schnellen Beantwortung häufig gestellter Fragen während der Spitzenzeiten. * Integrationen mit anderen Tools (z.B. Lagerverwaltungssysteme), um Echtzeitinformationen in unsere Antworten einzubeziehen. * Wie man die Team-Zusammenarbeit verbess

Hello, Are there limits to the two levels of Admin types? What I mean is how many workspace Admins and how many Company Admins are permitted in a given plan?

I’m doing a name/email address change for one of my Microsoft 365 users.  They have a user mailbox in Exchange, but a shared mailbox in Front.  Should I… One, do the name/email address change in Microsoft 365 and hope everything syncs over to Front and hope for the best? Two, should I delete the Teammate, Inbox, Channel, and Rules associated with that user and start from scratch? Or three, is there something else I should be doing? Thanks!

One of many things I use Front for is to view my team members’ calendars to see when all parties are available to meet.  I am constantly scheduling in my line of work (consulting)… so I have to look at 3-4 peoples schedules within 1-2 weeks, find openings that we have in common, take note of those openings, then provide the client will all possible options.  Is there any scheduling assistant tool or integration that can help with this? To me this would be an amazing AI feature… not sure if that already exists as well.  I would love to select team members and get a “summary” of all of our availability so I can copy/paste that in an email to a client. Or even prompt AI to get this information for me using the Front calendars.  Does anybody have answers or ideas?  

Hi everyone!I have tags saved in sidebar for quick access to the list of emails per tags. However, i noticed that archived emails with tags are not showing up on those sidebar list. Is there a way to include Archived emails (with tags) in the sidebar?when i search for the tag in the search box [TAG: XXXX] it would show all the tags despite of being in Archived. Essentially i am wondering if the sidebar tags can work the same way.  

Hey team, we’re absolutely loving Front so far, but are having some pretty big adoption issues on the Calendar (getting people out of Outlook) due to the lack of the ability to forward an invite that isn’t created by the user. I know if the user owns the meeting they can edit details and add a participant, but often we forward external meetings and/or internal meetings that aren’t owned by the user. Has anyone figured out how to handle this use case? Or @Support can we prioritize please :)!!

I’m trying to use ‘strict-dynamic’ for my ‘script-src’ content security policy.I have a nonce set up in my page where I include the Front chat widget script: <script nonce="random nonce here" type="text/javascript" src='https://chat-assets.frontapp.com/v1/chat.bundle.js'></script>but it appears that that chat.bundle.js script dynamically loads app.bundle.js, which leads to a CSP violation in Chrome:Refused to load the script 'https://chat-assets.frontapp.com/v1/app.bundle.js?v=840fb872' because it violates the following Content Security Policy directive: "script-src 'self' 'strict-dynamic' chat-assets.frontapp.com 'nonce-9a6157311c94f2a96914fe5ac561d6fc'". Note that 'strict-dynamic' is present, so host-based allowlisting is disabled. Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.Is there a way to use strict-dynamic with the Front chat widget?

This is a mobile app only issue.After successfully signing in with MS Outlook on iPhone, I get the following error:You can’t get there from hereYou must use Microsoft Edge to access this resource.Since I am not about to install Microsoft Edge, I’d like to know if there are any other ways to log in. F.ex. by associating a Google Account with my Front App account? Note: I have no issues logging in with the Desktop App. Update: A quick work around is to use the email / password sign in.

Currently when someone comments on our Facebook story with an emoji/reaction it gets picked up on our system and gets tagged as a “member problem”. We want our members to be able to message us with an issue and we’ve got trigger words that activate that. We can’t just turn off all Facebook messages/reactions as we need to reply to some of them. This is where it gets tricky. We also have a rule where if the “Conversation Subject doesn’t contain: mentioned you on an; Commented on your; “ then add Member problems. We found this stops comments on Facebook posts flooding our views.   What we’re finding is when we put a post up on our story and it gets a reaction really quick. People are messaging in and it just floods the “member problems” view with these messages. We then have to manually go through and add a tag to separate the different types of messages.  Is there a way to separate a reaction/emoji from a genuine message?Is there also a way to put messages in our Facebook Group into it’

Hey team, we are in the process of rolling out Front for our company. We have some employees that have been users in the past. Currently, we are trying to decide if we should leverage workspaces, various inboxes, or rules for assignment. The employees that have used Front before used the same shared inbox with other distinct teams that are on the same client account. However, they mentioned the assigning can be quite burdensome. What would you recommend here?

In addition to the CSAT, which is great, is there a way to track or infer customer sentiment in a particular email?

I save Most of my files to my Company SharePoint Site,  and when I try to attach a File the only options are  from my Computer or Google.     Wonder if there is a way to select from the Company SharePoint site.