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We use the “Create Jira Issue” and “Create Jira Comment” automation actions to sync Front with Jira. Unfortunately, neither of these actions support rich text formatting.  The issue description / comment body is sent to Jira as plain text, which means that hyperlinks are not automatically converted to clickable links.

It would be helpful if both of these options supported some form of rich text formatting, such as Wiki Markup, Markdown, or HTML.

As an example, this description in the automation action:

 

Produces this result in Jira:

 

Note that the links are not clickable, and none of the formatting is applied.

Note that this feature request also applies to the “Create Jira Comment” rule action.

 

Here’s an example comment. Note that the front link (the second one) is not clickable.
 

 

Hi there! Cat here from the Front support team 🌻

I’m afraid this isn’t currently possible, I’m sorry! If this is functionality that you would like to see implemented in the future, I would encourage you to submit a request for it at this link. Our Product team reviews and publishes ideas weekly to be viewed on this list, so keep an eye out for your request and other customer's reactions to it!

This feature submission form is linked to our Product Ideas Portal which is accessible to all users. When features are submitted, they are listed in the Ideas Portal and can be upvoted by other Front users who discover requests that can improve their team's workflows. You'll receive an email update if a feature that you submitted or upvoted is developed and shipped!

We appreciate you taking the time to let us know what you’re looking for — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out.

Cheers,
Cat

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