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Hi everyone,

I’m exploring ways to make message templates accessible across the entire organization, spanning all workspaces. Currently, Front’s “Company” workspace settings support rules, but not message templates, which limits centralized management.

The two workarounds I’ve come across are:

  • Creating a shared workspace that everyone can access, solely to house the template.
  • Keeping the template in its original workspace and granting template-level access to all users.

Both approaches work, but they’re not ideal—especially when it comes to maintaining consistency and avoiding duplication across multiple workspaces.

Curious to hear how others are handling this. Have you found a more scalable or elegant solution for distributing templates organization-wide?

Hi V_J, 

Thank you for reaching out! I'm Camille from the support team, and I'm happy to help 👋

Right now, the workarounds you mentioned either creating a shared workspace to house the templates, or granting template-level access from the original workspace are indeed the best ways to manage organization-wide templates in Front. I understand they’re not perfect solutions, but they’re the most effective options available today for keeping consistency across teams.

We do have an open feature request for this exact functionality in our Product Ideas Portal which is accessible to all users: PRD-I-2898

Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team. You'll then be subscribed to receive email updates if a feature that you submitted or upvoted is developed and shipped! Exciting 🎊

Most of the improvements you see to Front come from ideas and suggestions like yours, so thank you for making Front even better!

If you have any additional questions, please do not hesitate to contact us!

All the best,

Camille

 

Thanks, Camille. I did cast my vote on it. However, considering this has been sitting since February 4, 2022, I’m skeptical that any movement will happen soon. That said, I’ll remain hopeful.

Hi VJ, 

Thank you very much for voting! I’ll also pass your feedback to our product team.

If you have any additional questions, please do not hesitate to contact us!

All the best,
Camille

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