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I need help in solving the issue where I can’t view the photos that sent by my client after the recent UI/UX for chat-like channels. Anyone is facing the same issue and anyone know how to solve it? 

I want to create rule that trigger when there is a failure to deliver an email. One of those case is when we send an email with attachment heavier than 20Mo.I created those rules, but they don’t trigger when I send an email with an attachment heavier than 20Mo. Any idea why?  

I have a host server to which several users (7-9) connect to work remotely. What is the most recommended practice for this case: Install Front Wide Machine for multi-users or install the standard FRONT application by user session, I mean install it in each user session?

Hi,I have created custom channel to route my all call/voicemail/Notes logs from my application (integration application) to front.While setting up channel i got following error and couldn’t even reauthorize(not clickable)Anyone can help me here. 

hello community,      I have been gone through all possible ways to create call and voicemail logging in front but couldn’t find relevant way, In conversation i couldn’t find comment object. For Other api i couldn’t log my entire data.Is there anyone who can guide me through ? i want to synchronization all the calls and voicemails log to the existing number in front.

Hi everyone! New user here, any Tips and tricks or Best practices to keep in mind for Beginners. Thank you

Hello we’ve just started using front and we don’t have the time to figure out what we don’t know what we don’t know. Is there a partner directory or anyone who’s doing consulting paid consulting?We’re an IT business and have no issues spending cash on software implementation but Front doesn’t seem to be offering this service. Please help it’s a fantastic tool I’m sure but oh boy it takes a while to figure things out!

We’ve recently implemented an incoming message webhook. We’re able to authenticate and consume the messages with no issues. One thing we’d like our application to do is to update the message (or conversation) in Front so that it appears to have been read, archived, or deleted based on the users settings in our application. We’re currently attempting to do this using the “Update Conversation” endpoint. Here is an example.url: “"https://api2.frontapp.com/conversations/cnv_19jthp3g"body: {"assignee_id":"tea_6a2to","status":"archived"} We’ve also tried this using a body like this:{"assignee_id":"tea_6a2to","inbox_id":"inb_ak1l8","status":"archived","tag_ids":[],"custom_fields":[]} We are using PATCH and getting a response of 204 -  NoContent but we are not seeing any changes to the message or conversation in Front. We’re hoping for some direction on what we may be doing wrong. Is there a better approach to updating the message directly instead of the conversation or are we missing some oth

Hello, Our team is quite new to Front and we have not included the survey to our emails just yet and are wondering if it is something that we would benefit from. If you use it, what have been the main benefits of it? Would you say most of the customers do not participate or how often customers take time to also leave a comment?

Greetings community, After scrutinizing the each Front Apis in dev documentation, i wonder how to get front user email. As i didn’t found any relevant way to fetch this. Also ho can i get author_id using the OAuth token (access_token)?

Hi folks,I’m new to the Front API and am trying to understand how to use the two conversation date fields created_at and waiting_since. I recently pulled a conversation from Front in which there are four messages sent between 16:53:05 and 17:04:14 on March 28, 2022. As expected, waiting_since is equal to 1648487054, i.e., Mon Mar 28 2022 17:04:14 GMT+0000, which does correspond to the “oldest unreplied message”. But created_at has the value of 1706893362.369 – Fri Feb 02 2024 17:02:42 GMT+0000. That doesn’t make sense to me. Am I missing something? Is there a field that stores the true created_at value, or do we just need to pull the timestamp of the first message? Cheers,Matt

Hi all!We’ve built a sidebar plugin that serves up relevant information to our users about the email that they’re viewing.One of the things we’d like to do is allow them to download documents related to the email.We have an API that we’re reaching out to that returns the file in base-64. We’ve been unable to serve the file up to the user to download as the iframe the plugin is in doesn’t allow popups or downloads.We’ve considered temporarily saving the file to blob storage and then using the openUrl function to access it but that seems like an expensive solution.Any insight would be appreciated!

Hi community,  We have an idea of greeting our customers on a birthday by email. Does anyone know whether it is possible to automate this process via Front and how? Thanks for any help.

Is it possible to create a workflow to automatically send welcome emails to new contacts or contacts with a certain tag? 

Currently trying to work out if there’s a way to keep the chat history but prevent tags and rules being applied from older messages. For example - If a customer emails in about an order being lost in the post. It would be tagged Merch and go to their inbox. The issue gets resolved, customer happy. Then 6 months later, the same customer has an issue with payment however the rules and tags are reading those previous messages and directing it into merch and payments. Is there a way that after say 2 months. Any new messages follow the rules without going back over old messages but still be able to see the chat history if you scroll through previous messages?

How can I set up a daily report per teammate of how many open conversations they have? I see the glossary for ‘active conversations’ but it does not differentiate between archived and open in their inbox. Is there a proper filter to create daily report of open conversations by teammates? 

I am trying to remove the footer that Google adds automatically when forwarding emails to an external address in a Google Group. I already followed this article, which helped quite a bit but instead of removing the footer altogether, it just added a smaller one:“To unsubscribe from this group and stop receiving emails from it, send an email to help+unsubscribe@xyz.com”  Has anyone found a solution for this? I’ve ticked off both the standard Groups footer and the custom footer. 

Hello Front Support. Can anybody answer my Questionhttps://stackoverflow.com/questions/78108047/frontapp-livechat-integration-in-android-webview-not-get-hide-as-per-guide

Hi, when creating a message, sometimes the error type: smpt_conn_error is returned. How can I solve this problem? Is it maybe something we can fix in Inbox settings?

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!

Hello everyone !  We are setting up front at my company to keep contact with customers, i can’t wait to explore Front’s features, if anyone has tips on how to get started it would be nice !

I installed Front Chat on my website today, which is great so far, except that it’s exceptionally noisy in the developer console. It announces itself, it announces it’s using something called bugsnap, it spews out a load of SameSite and Partitioned cookie warnings, a few debugging messages from Ably, tells me about “frontChatChannelToken”.All of this makes real warnings a lot harder to see. What’s going on here? Can I switch off the non-cookie debug messages at all? Is there a “I’m in Production, WTF” flag I can switch on?

When creating a Trello card from an email in Front, I get options such as choosing the Trello board, the list name, and labels. There’s a dropdown that allows me to scroll through the Trello label options. Here’s my question (pet-peeve), the order of the labels in the dropdown menu seems to be random. They’re not organized alphabetically, by color, by most recent used, by anything that I can detect. Is it possible for me to organize the labels in the dropdown by my preferences?  Thanks for your help!Kevin

If anyone has advice, I would greatly appreciate it! For our CSAT survey, we have a rule to send a survey when we have an inbound chat or email. The challenge right now is the survey is being sent to all of our spam emails when we tag it (we tag as auto emails do not count for analytics for our reporting) and archive it. Is there any way to include an “exclude” statement for the rule to leave out all of the DMARC auto generated emails? Thank you!

We have multiple tags relating to our business and when customers are messaging us through. When customers send a message to us. It can appear with multiple tags that aren’t relevant to the request. For example: Messages are being tagged as an issue with the app and going to Tech when in reality they’re mentioning they’re having a payment issue on the app which needs to go through to billing. Is there a way to flag multiple keywords in a message before applying a tag to fine tune the flow of our messages?