Solved

Hello, I am creating a plugin that will suggest to the user a content to its reply based on the previous messages exchanged by the customerAfter some tests, I noticed that, using a pluginI am obliged to open the plugin (Sidebar or Composer) to see the draft created with the content suggestionNow here is what I noticed: User click on a conversation → User open the plugin → the plugin create a draft containing the suggested contentWhat I want: User click on the conversation → The plugin create a draft containing the suggested content Is not possible to run my plugin as soon as the user click on a conversation? Opening the plugin will be to access to additional features Regards,Mael FOSSO

Is there a decent way to bypass the sidebar cache when I release hotfixes to private plugins?I made a React app and it works fine for testing with our development server (Vite), but for production I precompile it to JavaScript and serve with Nginx. This works flawlessly, but when I make changes, Front doesn’t download the new code. I tried Front in a private tab and it worked fine, so as I recall I cleared the cache on my main tab and got it working there too. With the desktop client I wasn’t so lucky. Signing out or closing wasn’t enough to fix it, and I think I tried a few things in developer tools too. I had to open the hidden menu and choose Reset App Data to get it to clear. I can’t ask end users to do that whenever I make a breaking change to the backend API.Is there a way for me to do it as the developer / company admin, short of deleting the sidebar app and making a new one? I tried adding an extra parameter to the query string and that didn’t help. We are all using the desktop

I use Front on my phone quite often and one feature that’s really missing is the following. When you have Send & Snooze enabled, there is no way to Send & Archive a message on the phone in an open thread.  On desktop, you can just press CTRL + Enter. There should be an option for mobile as well.

When working with certain file names, I've noticed an issue with the 'Download attachment' endpoint. Specifically, when using this endpoint, the returned file has an incorrect name. For instance, if I send a message with the file name 'filename_MM/DD/YYYY.format' and then utilize the 'Download attachment' endpoint, the retrieved file is named 'YYYY.format' instead of the expected 'filename_MM/DD/YYYY.format'. Strangely, the file name appears correctly when using the 'Get message' endpoint to retrieve the attachment within the message.I would appreciate your guidance on identifying the cause of this discrepancy and suggestions on resolving the issue associated with the 'Download attachment' endpoint. Thank you.

Hello, We currently have a Front Integration using the Core APIs.  When creating drafts, we would like to use the default channel that the user is part of as per their preferences (see below screenshot)Is there an API to get this channel for a given teammate/user? Thanks!

Issue with the Load the web page through the iframe view and not update when changing the conversation in the sidebar app.

We’ve recently moved our shared outlook inboxes to Front, but we still have some emails that need to be sent directly via outlook. This is caused one large issue: Every time an email is sent via outlook, that email shows up as a new ticket in our shared Front email box.Is there anything that can be done to prevent this - somehow either not sync emails sent via outlook or automatically move those emails to the Front Archive folder?thanks!!

HI Guys,How I can find client_id and client_secrets. Is there a sandbox environment to test api’s.

Ive set up dynamic objects using a 3rd party API. Is it possible to use the same server and API to build a sidebar plugin? 

Hey if anyone knows how to fix this I would greatly appreciate the help! I’m trying to automate our client onboarding process to create a Front inbox for each client we have. In Zapier (that’s where all of our automation/apis/onboarding stuff is stored) I am doing an API Request (Beta) in Front trying to create the inbox. Below is a screenshot of how it’s currently set up: When I run this I get back the following:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.name: missing"]}}Can anyone help me get this error resolved so that it recognizes the name I’m trying to give it? Thanks so much!

We have teams from all over the world working but we want to keep responses to those individual time zones separate based on the team. How can we set up different working hours per team?

These integrations are great but could someone explain why the same phone number cannot be used for both SMS and Whatsapp through Twilio?

Hey, We have started using discussions for chat and office announcements. Is there an option to export discussions to a file? Sometimes we need to find an information in an older announcement but the search function doesn’t work as the history is not loaded. The only option is to scroll up but it takes a lot of time. Thanks, 

Is it feasible to retrieve the URL of a conversation within the FrontApp application through the API? Specifically, I am referring to the URL structure within the FrontApp application itself. It seems that the URL structure differs, and there are no apparent 'conversation' or 'message' IDs corresponding to what the API returns.For instance, in the case of a conversation in a shared inbox, the URL structure is as follows: 'https://app.frontapp.com/inboxes/teams/folders/{somenumbers}/unassigned/{somenumbers}'.

Hello:I was wondering which would be the best way to retrieve the important information in the body of a message through the API.Actually, I am retrieving all the messages from a conversation through the endPoint:https://api2.frontapp.com/conversations/{cnv_id}/messagesThen, I get the text of the message through the property:_results[x].textBut it gets to a point in the conversation where signatures and threads are included in the text property.Is this related to the way email clients deal with the emails? Or is there a better way to retrieve this information from the API?Thanks a lot for your time.My best regards.Juan.

I’m unable to understand the search filters regarding conversation status. The docs list a number of status to filter on here using the “is” field name https://dev.frontapp.com/docs/search-1, but they’re not explained, and they’re not mutually exclusive. A convo can’t be “assigned” AND “unassigned” but it can be “assigned” AND “open”?In this community answer the solution url ishttps://api2.frontapp.com/conversations/search/is:assigned%20is:openwhich works for me. The comment talks about “open” serving to filter archived convos, but this isn’t explained. But if I remove “is:open” from my own searches, the “assigned” status is ignored; everything is returned. ie this returns convos with status: archived:https://api2.frontapp.com/conversations/search/is:assigned%20is:openif I replace “open” with “unreplied”, I also get every status message. Can you help me understand how all the “is” options work? Thanks! Also, minor thing, the docs have a bug - https://dev.frontapp.com/reference/search-c

Hi,We have set up two rules for automatic receipt confirmations. These worked without any problems until yesterday. Now the message no longer goes out via email, but it still works on WhatsApp. When I look at the time of the last rule application, both show December 14th. 17:**. I can't find any reason why the rule no longer works today. Can you help me there?

Is there a way to hide any of the announcement popups, placeholder graphics, and maybe even all the front jokes? They’re just big, repetitive, and unnecessary for our team. It gets really old. 

All of our teammates (including agents that do not have admin access) have used the team inboxes dropdown menu every week for the past several months (some of us have used that feature even longer than this). We use the analytics feature weekly and everyone reports their own analytics per inbox. Each of our agents have always been able to do this regardless of whether or not they had admin access. However, since last week, they have no longer been able to filter their personal analytics by inbox/channel. Has this happened to anyone else?

Hi! My company has a use case to list conversations in a specific inbox that have been created since a specific, dynamic, timestamp. Ex: we want to list all new conversations in an inbox that have been created within the last 30 minutes.  So far, we’ve been attempting to use the list conversations endpoint, and newly created search endpoint, without success. Each time, it seems the Front API is returning a much larger timeframe of conversations within the inbox.  Here’s the API request we’re currently using: https://api2.frontapp.com/conversations/search/inbox:XYZ after:1694445506?limit=100 Has anyone had success here? Would love to hear if there’s a better way!

 I’m working on setting up an automation between Front and Clio (law firm management software that my firm uses), and have to use the Front API through Zapier’s API Request Beta. I currently have a Company Rule in Front that triggers off of adding a tag to a conversation and then sends a POST to a Zapier webhook. I’m trying to then pull conversation fields via the below API GET request, but an receiving the error seen in the below screenshot. I’m adept with Zapier and have used it with Front previously, but unfortunately the specific process automation I’m building requires use of the API and I’m admittedly not super familiar with dealing with those requests. Any suggestions to get the GET request pinging the conversations end point working? 

Does anyone have any general tips with front use so we can compare to see how we might do better? Thanks. 

Hi, We have had some issues with tagging emails correctly due to the wide variety of how someone can request an action from us. What is the best way to get around or deal with this? It’s been mentioned that set email formats/forms would work well.  Thanks, 

Is there any possibility to fetch the messages (not conversation) which has respond time more than 48 hours (example). The purpose of this to fetch the messages respond which has breached pre-defined SLAs (which in our case is 48 hours). So, what I am thinking is to fetch number of messages sent in a specific time period and then fetch the messages with respond time more than 48 hours. The below code (API Endpoint) can be used to fetch number of messages sent: import requestsurl = "https://api2.frontapp.com/analytics/reports"payload = { "metrics": ["num_messages_sent"] }headers = {    "accept": "application/json",    "content-type": "application/json",    "authorization": "Bearer <Token>"}response = requests.post(url, json=payload, headers=headers)print(response.text) But how can I fetch messages with respond time more than 48 hours ?If there is better approach to perform same task, feel free to mention ? 

I have templates that are important and will be used, however, rarely used. Is there a feature to hide or archive message templates?