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Rule Library

  • 1 March 2024
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Does anyone know where I can find the Rule Library? The Routing & assigning conversations course in the Front Academy indicated there is a Rule Library tab in between the team rules tab and the load balancing tab but it seems to be missing for me.

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Best answer by helena 1 March 2024, 18:51

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Hey @chrisc! We need to update some of the screenshots in the course, but we recently updated the rules UI so now you can find the templates after you click the blue Add a rule button in your rules. You’ll see this:

Let me know if you have trouble finding that!

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