CSAT survey sending to our own inbox instead of customer

  • 23 February 2024
  • 1 reply

I’m trying to set up a CSAT survey rule, however when the rule is triggered it sends the CSAT survey reply to our own inbox instead of to the customer email.


This is how my test rule looks at the moment:


I emailed our inbox from my work email, and when the rule was triggered the CSAT was sent to our inbox instead of to my work email (customer).



Best answer by cat_apac 26 February 2024, 05:35

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Userlevel 1
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Hi Liza,

Cat here from the Front support team! This seems like a case where we may need to dig a bit deeper into the underlying logs to work out what’s happening. Would you mind sending us these details as well as the conversation ID of the test conversation via We’ll then be able to work with you to get this straightened out!

Many thanks,