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631 Topics
futureproof
futureproofConversationalist
asked in Workflows discussion
Running Rules to Unsubscribe Users & Manual Unsubscribe Issue on WhatsApp

Hi!I have two questions regarding subscription management in Front: Is there an option to run a rule that will automatically unsubscribe all users from a specific thread? I have set up an emergency notification rule which notifies a large group of people to a thread in case of possible emergencies. However, once the emergency is dealt with, I would like a one-click or automated solution to unsubscribe everyone from that thread aside from the assigned person who would trigger it. While I'm aware manually unsubscribing everyone individually is an option (in most cases, see part two), I'm looking for a more efficient method. I've noticed that in WhatsApp threads on Front, the assigned person seems unable to manually unsubscribe subscribers which leads to people sticking around on threads until they unsubscribe themselves Is there a known workaround for this issue?

1082
futureproof
JohnW
JohnWSmart Cookie
asked in Product Q&A
Exporting Contacts | Sorting Contacts

Challenge:  We have imported a list of TMS customers.  Unfortunately, some of those customers did not have domains.  Having a domain associated with a customer is obviously vital to utilize Tagging & Rules in Front.  We want to be able to easily Sort & Export contacts, based on the data in a given field (domain) in Front.  This functionality would be extremely helpful as we work towards Front being a ‘Single Source of Truth’ and fully useable for our use case.Question:  How do we Sort and Export contacts easily (non-API) from Front?  Note:  This is a feature found in other CMS products we’ve evaluated.  Export options should include CSV & Excel

842
Luke
JohnW
JohnWSmart Cookie
asked in Product Q&A
Group Management as a Non-Company Admin / Granular "Company" Admin Levels

Challenge:  We need to be able to move people in and out of groups, to support dynamic work assignments, that can change daily / by shift.Question:  Is there a way to provide a more granular level of ‘Company Administrator’ access?Related Question:  Could this be solved via the use of Custom Fields?

791
Luke
futureproof
futureproofConversationalist
asked in Product Q&A
Searching Discussions

When I use the search function, it seems not to display results from discussions or comments within threads. Is anyone else experiencing this? Wondering if this is a issue on my end or an intentional design choice for Front?

481
Luke
JohnW
JohnWSmart Cookie
asked in Product Q&A
User Lookup (Mail / Calendar) Fails to Display Internal User

Challenge:  When addressing an email or attempting to add an internal (Front) user, they do NOT appear in lookup results.  Adding them via their complete email address work.Question:  Is there a configuration setting, either personal, company or workgroup that would cause this behavior?  What should be done to troubleshoot this? 

301
Luke
P
pstosConversationalist
asked in Product Q&A
Reminder for teammates to use discussion, not email

We have recently started using Front for our Sales team, and we’re trying to only use discussions for internal communication. However, people tend to forget, and still send email internally. I seem to remember that there used to be a little message popping up in the composer when an internal email address was added saying something like “try @mentioning your teammate instead”. Some kind of warning here would be great, is this still available?

991
Luke
Front User
Front UserFronteer
asked in Get started on Front
Contact syncing / import

I’m new to Front and have a bunch of contacts. How do I get them into Front?

2075
sgarza
Brandon
BrandonConversationalist
asked in Developer Q&A
Playvox

Are you guys considering an integration with Playvox?  They are the Work force management partners for dialpad.  https://www.playvox.com/integrations/

1332
Brandon
wmoore
wmooreRookie
asked in Product Q&A
Archiving emails from boxes

I have tried to find this, I am sure it is easy I just can’t find it.We have a shared Team inbox, its for our emails, we actually have one for our messaging too.  Now here is the problem. Say I am in the inbox I respond to customer and archive.  Our other users still see it as open in the inboxI have looked up and down for settings I can’t figure out how to change this behavior.When we archive from the shared inbox we need it archived from there across all agents, I am sure I am missing it and it is super simple :) 

1782
jessye
nicholas_passalacqua
nicholas_passalacquaConversationalist
asked in Developer Q&A
Semi Duplicate Communications

My organization receives communication in multiple forms , Email / voicemail etc . I was wondering if there was any way to combine or flag communications coming from the same person even if the message itself is not exactly the same?

1732
nicholas_passalacqua
runako
runakoHelper
asked in Developer Q&A
Can't download my FCA cert, website is buggy

Can't download my FCA cert, website is buggy, the overlay on the academy site prevents downloading and sharing:   

412
futureproof
D
djarvisRookie
asked in Workflows discussion
Shared Inbox

How do you un-share an email string from a shared inbox.

792
nicholas_passalacqua
cgiles
cgilesRookie
asked in Product Q&A
Workspace Rules - Forward To actjk

The Frontapp workspace rules action currently has Forward To as a valid selectable action. This action is intended to forward the conversation to a configured email address. However, if the source of the conversation is not of type email, the action is skipped. There is currently no hints, documentation, logs, or indication that this action is not supported or that the action only works when the source of the conversation is email. The user interface presents itself as a included feature and silently fails.  

811
sadie_mcdaniel
Adam_just_Adam
Adam_just_AdamConversationalist
asked in Product Q&A
Dark mode in rest of app

Could we get dark mode on the calendar and settings? It’s hard on the eyes when switching off the main view.

2943
Adam_just_Adam
K
KmerawConversationalist
asked in Product Q&A
How to make a knowledge base available in more than one language

Hello! I am getting started on creating an internal knowledge base (and an external one later). Both our staff and customers are dominantly either French or English speaking, is there a way to make the content of a knowledge base accommodate different languages without manually creating the same content in both French and English? Thank you for any help!

2511
Javier - Developer Relations
toml
tomlConversationalist
asked in Developer Q&A
Building User to User chat with Front?

Is it possible to build User to User chat with Front? Or is it only for customer support? 

1104
A
Enricoflammini
EnricoflamminiRookie
asked in Product Q&A
Multiple areas

Is it useful to use multiple areas to manage 160 users divided across multiple operating units?

211
PhoebeatFront
Enricoflammini
EnricoflamminiRookie
asked in Product Q&A
Problem with dynamic object

With dynamic objects can I link an ID that is not part of the link?

211
justin
Enricoflammini
EnricoflamminiRookie
asked in Product Q&A
Move rules

How can I move a rule from Area A to Area B?

1161
PhoebeatFront
david_andre
david_andreRookie
asked in Developer Q&A
Spellcheck needs updating

Regularly when typing compound words like doesnt and couldnt I leave out the apostrophe.  When I’m reviewing my email before sending, it is underlined in red.  In most applications, when I right click, it offers the most likely suggestion.  In front’s case, it does not.  It suggested “couldn’t’ve” and did not suggest “couldn’t”.  Not sure what spellcheck API y’all are using or if it’s something y’all developed, but the suggestions are not ideal.  While typing this I accidentally typed “msot” instead of “most” and it did not offer “most” as a suggestion.  My suggestion is to update the spellcheck suggestions.

1221
Javier - Developer Relations
prit.parikh
prit.parikhEnthusiast
asked in Developer Q&A
FiveTran getting error "Plan exceeded"

Hello,We are moving Front messages to our data warehouse using FiveTran, we are experiencing error while fetching the data via API. I initially contacted FiveTran, but they told me the error is coming from Front side and contact you guys.  Below is the error message. {"_error": {"message": "Plan exceeded.","status": 403,"title": "Forbidden","type": "resource_unavailable"}}

651
jason
alnoor
alnoorHelper
asked in Developer Q&A
Issue with Add conversation link endpoint

I’m trying to use the Add conversation link endpoint but after every attempt with various conversation ids I am getting from the UI, I get a 404 error:{"_error":{"status":404,"title":"Not found","message":"Invalid id"}}I’ve confirmed I’m using valid conversation ids because the Get conversation endpoint works fine with the same ids.Below is an example curl request I’m performing, generated and copied from the docs:Any ideas what could be going on?curl --request POST \ --url https://api2.frontapp.com/conversations/cnv_14lrv1os/links \ --header 'authorization: Bearer XXXXXXXXXX' \ --header 'content-type: application/json' \ --data '{ "link_ids": [ "Example Link" ], "link_external_urls": [ "https://www.example.com" ]} 

921
alnoor
O
oomeooRookie
asked in Developer Q&A
Paragraph tags not displaying properly in html email

Heya. Some of our customers are using the Front App to read our html emails, however we’ve received some complaints about email formatting. It looks like our paragraph <p> tags are not being treat the same as in for eg Gmail, specifically the padding/spacing between tags.Front:vs Gmail:Our raw html looks like this <p>We just wanted to drop you a note to say thank you for your recent order.</p> <p>We’ve been building ___ for almost 30 years now, relying on personal recommendations and word of mouth to grow organically and slowly, rather than on flashy advertising with big budgets we don’t have.</p> <p>We never want to forget that our business relies on people like you choosing to buy from us, and of course telling their friends :-)</p>Could i get some advice on what styling Front expects to have the same expected behaviour as Gmail? I do not see any info on the developer docs about email display issues Regards

1591
justin
alexm
alexmRookie
asked in Developer Q&A
Front vs Twilio WhatsApp integration

Now we are using Twilio/Front integration as our WhatsApp channel. Is there a reason to switch to direct Front/WhatsApp integration? 

1001
jason
jetstreamrobyn
jetstreamrobynConversationalist
asked in Product Q&A
Is there a way to export all emails/threads containing the same filter?

For instance all emails from the same sender, or all emails tagged with the same tag. Is there a way to export all of this content from Front? Our team’s idea here is that they want to be able to use ChatGPT/AI to extract info in bulk or summarize content.Thanks!

1051
Luke

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