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shashwat_shivam
shashwat_shivamRookie
asked in Developer Q&A
Consume API with Basic Authentication

Instead of calling Webhook URL without any authentication , can Front consume an API with Basic Authentication and send the Event payload real-time rule based ?

831
justin
1 year ago
DuxEtCapital
DuxEtCapitalConversationalist
asked in Get started on Front
Importing old e-mail history from SMTP

Hi everyone!I’m just playing around with Front, as it has most of the features I am looking for.However, I am quite puzzled about why there is no way to import history from custom SMTP -adresses.I understand that it might be difficult to support this against all the different service providers out there. But shouldn’t it at least be possible to import a PST -file from Outlook?Does anyone know if they plan to add it? Or any other smart way of importing a file like this?Thanks in advance!

982
DuxEtCapital
1 year ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A
CRM / VoIP integration advice

Do you have recommendations on how one would integrate the following:  CRM Phone System Any advice here would be greatly appreciated! 

1713
justin
1 year ago
ry_rael
ry_raelConversationalist
asked in Workflows discussion
Sales Best Practices

Hi Sales Leaders,  Front has been an incredibly powerful tool for me and I’m such an advocate for all of it’s features. I’ve made tremendous strides with support teams, customer success teams, and internally but I’ve failed to find tangible ways that it’s impacted my sales teams. What ways have you used Front to help your sales team drive revenue, or optimize their processes?  I’m finding this specifically difficult for my BD reps that are a bit more individualized and not a standard SDR or AE. Thanks,Ryan 

2322
marie_chardon
1 year ago
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
Analytics API Issue ("Reply Time" Difference)

Hi guys, I am trying to fetch the average reply time between the dates Oct 29, 2023 and Nov 4, 2023 via API. I am using this Analytics API Endpoint “"https://api2.frontapp.com/analytics/reports"” to fetch the data point i.e. 4 h and 56 m (can be seen in the below attached image as well). I am using below python code to fetch data: import requestsimport time url = "https://api2.frontapp.com/analytics/reports" payload = {"filters": { "inbox_ids": ["<inbox ID>"]},"start": 1698519600000 / 1000,"end": 1699124399999 / 1000,"metrics": ["avg_response_time"] # 29 Oct to 4 Nov 2023 | 18963.617021276597 Seconds | 5 hrs 16 mins | On front => 4 hrs 56 mins}headers = {"accept": "application/json","content-type": "application/json","authorization": "Bearer <Token>"} response = requests.post(url, json=payload, headers=headers)print("Process Initiating")time.sleep(5)print("avg_response_time")print(response.json()) Upon response of above code I am getting “18963.617021276597” seconds metr

863
S
1 year ago
yidel
yidelConversationalist
asked in Product Q&A
IP Restrictions on Scale plan

IP RestrictionsThey use IP restrictions to prevent unauthorized users from accessing their emails. The office IP address is included in the allowed list.However, this option doesn't work for the mobile app because the phone's IP address isn't static. Is there a solution for this?A potential fix could be allowing access based on the MAC address.

473
jason
1 year ago
M
McQict.USRookie
asked in Product Q&A
Front Composer new colors

This idea composer is quite neat. It provides the abilityto add and edit tables to use more than a fixed number of RGB colors to format a high value message.Can this be added to the Front composer?this is neat table editing in the  composer                  

1441
Cori
1 year ago
M
McQict.USRookie
asked in Product Q&A
Implement a rule for the subscribe to event.

It would be nice to be able to implement a rule for a ‘Subscribe to’ event.In this manner,  a user would be able to subscribe to a wider conversation than simply the immediate thread.

311
Cori
1 year ago
M
McQict.USRookie
asked in Product Q&A
Extend the Contacts/Account plugin

Presently there are three topic ‘areas’ in the plugin About Contacts ConversationsCan the Contact/Account plugin be extended to facilitate a url linking area? The area could be expandable and when selected render the detail from the link?See below.   

351
justin
1 year ago
P
pstosConversationalist
asked in Product Q&A
Moving conversation from personal, to shared, back to personal inbox

Hi, I’ve noticed that if I receive an email in my personal inbox, and I then move that to a team inbox, I am unable to move it back to my personal inbox. What is the reason for this?  

701
saroach
1 year ago
J
jcogginsbwConversationalist
asked in Product Q&A
Time Off Auto Responder

Is there a way to have the Time off auto-responder not mark emails as “read” when responding? And further, is there a way to have it not respond to automated emails? 

781
molly
1 year ago
Ian_Clark
Ian_ClarkConversationalist
asked in Workflows discussion
Using Equations to create/return a Dynamic Object

Hello!I am currently trying to build a Dynamic Object that returns a URL format where the first two numbers after the static portion of the URL represent the numerical value of the letter + 1.For instance,  our order numbers are in the format of AV123456. I have this set to work as a dynamic object and it returns the correct URL. It is currently set as:Target String: A,Letters (exactly 1), Digits (Exactly 6)Target URL: ************************************next/21Digits(Exactly 6) It works beautifully. However, there are previous orders and future orders where the second letter is not V, and for this reason, 21 will not remain permanently static.​21****** represents the value of V(20) + 1 and the * represent the remaining numerical digits of the order number.Is there a way to build out a dynamic reference that takes the Letter Value, Converts it to the Numerical Value and then Adds 1 to it? 

1165
anytest157
1 year ago
P
pstosConversationalist
asked in Product Q&A
Secondary personal calendar (O365)

My personal email account is an O365 account, and my main calendar is added to Front. However, I would like to access a secondary calendar as well, that is created in Outlook under “My calendars”. Is there a way to add this to Front?I have read this article about getting access to a shared calendar, but this is my own personal, secondary calendar, not one that has been shared by someone else. 

481
Cori
1 year ago
cjarmon
cjarmonConversationalist
asked in Product Q&A
AI for inbox replies other than email

Has anyone seen any information that may give a time frame when AI responses will be available for other channels/inboxes other than email?   I know you can use templated responses and chatbot responses for web chat, but would be interested to see how an AI generated response to an SMS or Instagram message for example.  

1392
Brandon
1 year ago
cjarmon
cjarmonConversationalist
asked in Product Q&A
Auto reply to Facebook Comments

Hello,Has anyone had any success in setting up an autoresponse message to a Facebook comment that comes into connect?  To prevent back and forth on a company FB page, I have tried to set up and auto-response which Front allows be to do, however it does not auto-respond back the FB acct? Thanks.

1563
Javier - Developer Relations
1 year ago
T
TilmannRookie
asked in Developer Q&A
Authenticate a specific user against a plugin / verify user in plugin context

I would like to know if I can have front to authenticate a user against a front plugin. The plugin does receive an auth_secret but it is a global value and can easily be traced in the http inspector.Is there an option to have an auth_secret per user that only that user can see?How secure is the `tea_XXXX` id I can find in `context.teammate.id`. I think that these don’t seem to be not visible / guessable on the front end?Basically, how sure can I be that in the context that my plugin receives, the teammate is actually the currently logged in front teammate and that the context has not been tampered with? Thanks,Tilmann

1952
kvishwambar
1 year ago
Bukola
BukolaConversationalist
asked in Workflows discussion
Workspace Business Hours

Hi, Has anyone updated the weekend in the business hours and what was the outcome? Any difference in the analytics as opposed to just having the 5 weekdays? 

711
helena
1 year ago
samsheridan
samsheridanHelper
asked in Get started on Front
Using signature variables as conditions

We’re looking to use signature templates with custom variables, but can’t find a syntax to add a constant string only when a variable is populated. Front’s variable syntax resembles Twig, but it doesn’t seem to be compatible. If a title exists, we want:{{user.name}}, {{user.custom.title}}If no title exists, we want:{{user.name}}Not:{{user.name}},  Same thing for phone numbers. Bonus points if you can tell me syntax to conditionally include a carriage return. This sample {{recipient.first_name | 'there'}} from the article gives me hope that it’s possible, but we need the opposite (text if exists) or to be able to inject a variable between strings. This is what I really want to do:{{user.custom.direct} ? ‘Direct ’ + {user.custom.direct} : ‘ | ’}Main 555-555-5555

1373
hanna_parker
1 year ago
marissa_euperio
marissa_euperioConversationalist
asked in Get started on Front
Is it possible to undelegate a blocked/inactive user's inbox?

It’s come up a several times that delegated inboxes for former employees (inactive accounts) still show as delegated for their teammates. Aside from removing them from view in sidebar, is there a way to access and un-delegate as an admin?

472
marissa_euperio
1 year ago
Dionvr
DionvrConversationalist
asked in Developer Q&A
Excluding specific emails from Conversation Stages and adding Conversation Stages to views and tags.

Based on rules and also the option to, for example, return the conversation stages as a 'tag' so that they are also visible, or as a view in Front.

451
S
1 year ago
kvishwambar
kvishwambarConversationalist
asked in Developer Q&A
Application Webhooks for Multiple Clients

I'm working on an integration project. In the initial phase of this integration, I aim to create a web application with a webhook feature. This allows clients to integrate the application into their front-end. When specific events occur, the requests will be forwarded to the application configured in the webhook.I'm seeking a method to distinguish which client is sending the request. Specifically, I'm exploring the possibility of configuring multiple API keys or OAuth tokens (one for each client) that can be included in the request payload.

1781
justin
1 year ago
S
szymonRookie
asked in Developer Q&A
Webhook on delete converstation

Currently I’m adding webhook via Rules.I wanted to handle permanent deletion of conversation as well as merging conversations.However I don’t see any trigger in rules for merging.And after adding trigger “Conversation is deleted” it seems that event is not coming.Am I doing something wrong?

731
S
1 year ago
Eugene
EugeneConversationalist
asked in Get started on Front
What are the Pros and Cons of the WebApp vs the PC App?

We have found in the past that the PC App can be a bit buggy or have issues with updating in our highly restrictve enviroment due to lack of user permissions.Can someone clafify the use case for PC app over the WebApp as the WebApp does everythign I can see.Cheers, 

1981
Luke
1 year ago
AdamBa
AdamBaConversationalist
asked in Product Q&A
Delayed Inbound Emails

Inbound emails are showing as delayed from minutes to hours. Customer support via email has been unresponsive.  

2091
helena
1 year ago
futureproof
futureproofConversationalist
asked in Workflows discussion
Running Rules to Unsubscribe Users & Manual Unsubscribe Issue on WhatsApp

Hi!I have two questions regarding subscription management in Front: Is there an option to run a rule that will automatically unsubscribe all users from a specific thread? I have set up an emergency notification rule which notifies a large group of people to a thread in case of possible emergencies. However, once the emergency is dealt with, I would like a one-click or automated solution to unsubscribe everyone from that thread aside from the assigned person who would trigger it. While I'm aware manually unsubscribing everyone individually is an option (in most cases, see part two), I'm looking for a more efficient method. I've noticed that in WhatsApp threads on Front, the assigned person seems unable to manually unsubscribe subscribers which leads to people sticking around on threads until they unsubscribe themselves Is there a known workaround for this issue?

912
futureproof
1 year ago

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