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We have multiple lists that serve different purposes. I’d like to identify all of the lists with a specific word in the name and add them to a master list. I don’t see a way to add a list to another list, and even if I exported the list of shared contacts, it doesn’t look like it would indicate what lists they already belong to. Any suggestions?Use case example: Add all the groups with “Software” in the name and add them to the Business Continuity list to create one master distribution list.

Hi! We’re a small wireless team of five supporting 2,000+ customers. We use Front to automatically flag emails about service outages when customers use phrases like ‘no service.’ But we’ve noticed many urgent reports slip through when people describe problems differently, like ‘can’t connect’ or ‘no signal.’Right now, our team manually checks these emails during busy periods, which delays responses to real emergencies. We’d love advice or any examples of how you handle this.

Our company is looking to take advantage of the “Create reply time goals” to establish a warning and be notified of a breach. The only problem is that during our busy season, the emails that have breached the reply time goal are moved to appear as if they are the newest emails at the top of our lists. Becuase it rearranges the message to appear as the oldest, we do not use this function. We absolutely would use this function if the email would remain in the order that it was received and would only gain a flag to show it needs to be addressed immediately.

Is it possible for responses from customers that aren’t replies to threads that are already active to automatically merge into the thread that is in regards to their concerns? This would allow my team members to continue discussing the subject with the customer versus the email being delivered to the general inbox.

What strategies have worked best for you when onboarding new team members in Front that are resistant to change and struggle with new platforms? What was the most challenging aspect and how did you overcome it?Thank you

Can anyone share some insights about importing client Accounts and Contacts from Salesforce into Front and if changes to any contacts attached to a Salesforce account are synched in Front Accounts? Such as contacts moved to a a different account, new contacts added or deleted in Salesforce accounts? Any particular Front settings that should be switched on/off?Thank you

Hi Front team,We’d love to request a feature that allows users to tag entire teammate groups (e.g., @payments-team, @customer-support) in comments or notes within a conversation.Right now, we can only tag individuals, which limits visibility and creates communication gaps when collaboration is needed across functions or shifts. Especially in high-volume scenarios or when handling complex bookings and endorsements, being able to tag a group ensures nothing slips through the cracks, even if specific teammates are out of office.Suggested functionality: Allow admin-created groups to be mentionable with an @ symbol. Teammate groups should receive a notification, just like individual mentions. Group tags should be manageable from the team settings. This small enhancement would significantly improve team coordination and reduce manual steps in reassignments or follow-ups.Thanks so much for considering!

Hi All,  Not sure if this was part of the recent changes, or if I clicked something accidentally to get the submenus. Any help would be appreciated.   

We’re in the very early stages of moving from Zendesk (where we’ve been for 15 years) to Front. It seems like there are a lot of things that will be eaiser to manage (rules, schedules, reports), but what’s one thing you miss, or that surprised you when you moved?

Our company is onboarding with Front, how do you accurately report on cross-team ticket resolution when conversations move across multiple inboxes before closure?

What are your strategies for prioritizing chat over email in load balancing while respecting teammate assignment limits?

Support work is hard, and it deserves to be celebrated. At Front, we’re big believers in recognizing the people who power incredible customer experiences.From regular kudos in Slack to meaningful surprise bonuses, here are five ways we show our support team how much they matter.You’ll find ideas you can steal — from personal spotlights to public shoutouts and team traditions.💡 Read the full post for ideas on how to refine the culture of appreciation on your own team.

Great onboarding sets reps up to deliver great service. Whether you're onboarding your first support hire or scaling your team fast, a clear structure makes all the difference. This guide breaks onboarding into manageable milestones over the first 4 weeks, including: ✅ What to cover in week 1 vs. week 4✅ How to track rep confidence over time✅ Tips to personalize onboarding by experience level 💡 Check out the full post for templates, timelines, and tips to make onboarding more effective and scalable. 

Hi, is there a way to get Front to show you which email address returned or bounced when you have sent to multiple addresses? I get the following message “A message failed to be delivered dropped /Bounced address” but I don’t see which email it failed to be delivered to. 

Upgrade to Electron 35.2.2 and Chromium 134.

Hi all, I wanted to ask if anyone has faced the following problems when it comes to integrating WhatsApp.The below error is what I am getting; is there a way of solving this issue? 

Hello Team,  Could you please advise on whether the archived conversation will be reopened after tagging the team members? Thanks 😍

Hey team, Could you please clarify the difference between Trash the conversation and Archiving it? Thanks 😍

Hi there,We’re a small team and half of us have a break in the logo that’s been working fine in our signatures for years. Any ideas? The code appears consistent across the team.

I’ve been using the sequencing feature to do some marketing / sales outreach. The last round of sequences I sent out went to around 800 contacts in total and I had no issues with bounces or spam.This time around, the email we were using got marked as spam by Microsoft just before the last sequence went out and they all bounced. Has anyone run into this before? Any recommendations on where to go from here? The sequences we build for the next couple of months are supposed to be sent with this email. 

My signature line has disappeared and I cannot find a place within Front to work on this