Hi! We’re a small wireless team of five supporting 2,000+ customers. We use Front to automatically flag emails about service outages when customers use phrases like ‘no service.’ But we’ve noticed many urgent reports slip through when people describe problems differently, like ‘can’t connect’ or ‘no signal.’
Right now, our team manually checks these emails during busy periods, which delays responses to real emergencies. We’d love advice or any examples of how you handle this.
Best answer by PhoebeatFront
Hey there!
This is Phoebe with the Front team. This is really good question.
If you’re on a plan that supports AI tagging, I’d highly recommend using AI tagging for this. You can train the AI tag to look for any sort of urgent language, and it will add the tag based on that language.
More on that here: AI tagging [open beta]
+5Hey there!
This is Phoebe with the Front team. This is really good question.
If you’re on a plan that supports AI tagging, I’d highly recommend using AI tagging for this. You can train the AI tag to look for any sort of urgent language, and it will add the tag based on that language.
More on that here: AI tagging [open beta]
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